Who could have planned for this year? 2020 has brought forward so many challenges for franchise operators. On a practical level, it has impacted everyday lives from opening procedures to new ways to communicate. These slides have been created with franchisors in mind, based on experience with over 100 brands in the community.

1. WEBINAR
7 Ways Franchise
Operations Have Changed
in 2020
F R A N C H I S E B L A S T . C O M

2. What you can expect to learn:
How to manage
for changes in
PEOPLE
How to manage
for changes in
TECHNOLOGY
How to manage
for changes in
PROCESSES

3. F R A N C H I S E B L A S T . C O M
ToField Visits Virtual Visits
Travel restrictions and Safety Measures Lead to:
Driving Operational Change

4. F R A N C H I S E B L A S T . C O M
+Self-Assessments Audits
1. BRAND CONSISTENCY
NOW OBSERVED BY:

5. 2. QUE STIONS AND
FOR MS ARE CHANGED
T O R E FLECT THE NEW
ENVIRONMENT.

6. F R A N C H I S E B L A S T . C O M
“Order all required PPE
equipment from an
approved vendor. This
includes hand sanitizer,
extra face masks, and a
contactless thermometer.”
Add PPE to
Opening
Checklist
OPENING
CHECKLIST

7. F R A N C H I S E B L A S T . C O M
• Uniform changes to add
face coverings.
• Signage consistent with
local mask regulations.
FIELD AUDIT
CHANGES FIELD
AUDITS

8. Are you experiencing any of the following
symptoms associated with COVID 19 – fever,
new cough, dry cough, shortness of breath,
difficulty breathing, aches, runny nose, or
sore throat?
Have you or someone you are in close
contact with traveled outside of the country
in the last 14 days?
Has someone you are in close contact with
tested positive for COVID-19 or shown the
symptoms of COVID-19 in the past 14 days?
Daily Self-Check Procedure
for Auditors
F R A N C H I S E B L A S T . C O M

9. Requirement to inform customers within their view.
Add signage for California locations
available only for California franchisees
repository. Share only with California
locations in document repository.
Have a question on audits regarding
compliance with this requirement.
“California privacy act information posted in
the guests’ view.”
California
Consumer Privacy Act
F R A N C H I S E B L A S T . C O M

10. 3. COACHING TEAMS
RESTRUCTURED.
F R A N C H I S E B L A S T . C O M
Furloughs? People
returning? Rearrangement
of responsibilities? That
should be reflected in your
system for correct access,
reports, and filters.
Send a CSV file to support.

11. F R A N C H I S E B L A S T . C O M
Daily, weekly and monthly
checklists managed
through polls.
4. INCREASED
CONFIDENCE IN
SELF-
ASSESSMENT
POLLS

12. F R A N C H I S E B L A S T . C O M
M OR E CHANGES
Live Demonstration

13. 7. CHANGE IS THE
NE W NORMAL, AND
THE R IGHT SOFTWARE
P AR T NER HELPS.

14. 7 Ways Franchise Operations Have Changed in 2020
Brand consistency now
observed by Audits AND
Self-Assessments.
1
Questions and forms are
changed to reflect the new
environment.
Coaching teams have been
restructured, affecting
regional set-up.
2 3
Increased confidence in self-
assessment through polls.
4
Business planning has shifted
to long-term profitability.
Coaches now having shorter,
ongoing calls with franchisees
which need tracking.
5 6
Change is the new normal,
and the right software
partner helps.
7
Mark Bowen: mbowen@franchiseblast.com
Stefania Sigurdson Forbes: stefania@franchiseblast.com
Questions?