Absence costs UK businesses £14 billion per year on average. Short term absences account for 83% of total absence costs and average £2,894 per employee annually. Current manual absence management processes waste significant time for managers, with 80% of time spent calling staff to find shift coverage. New workforce management technologies allow for increased flexibility, short notice cover, shift swapping, and analytics to help businesses better manage their workforces.

2. ABSENCE
&
BUSINESS PERFORMANCE
MANAGER INSIGHT
&
YOUR WORKFORCE
SWIFT SHIFT OVERVIEW
&
CUSTOMER SUCCESS
CONTENT

3. ABSENCE IS AN UPREDICTABLE, REAL TIME PROBLEM
ABSENCE COSTS £14BN TO UK BUSINESS
• Average cost of £2,894 per employee per year
• 83% of absence is of short term nature
• The larger the organisation, the higher the cost
ANNUAL COST OF ABSENCE PER SECTOR
83%
£648
£1,163
£2.894
Not for profit
Long-term absence
Short-term absence
Private SectorPublic Sector
AVERAGE DAYS LOST PER EMPLOYEE PER YEAR
9.5
9.0
8.3
6.66.6
1- 49 50 - 249 250 - 999 5,000+1,000 - 4,999
(SIZE OF COMPANY BY EMPLOYEES)
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

4. QUALITY CARE COSTS ABSENCE
BUSINESS PERFORMANCE IS DIRECTLY CONNECTED TO THE WORKFORCE
62% 5% 9%
13% 30% 83%
average annual employee
turnover for registered nurses in
the care sector
on average of annual wages
and salaries attributed to
agency worker spend
of working days in the UK
lost to absence
of care sector works move to
the health sector annually
average hourly mark up for
agency workers
of absence is due to short
term, unexpected illness
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

5. TIME WASTED CARE HOME OPERATIONS TECHNOLOGY
WHAT DO MANAGERS FIND CHALLENGING ABOUT CURRENT PROCESSES?
80%
2Hr
wasted calling staff to find cover
for each shift
of absent employee only give
1 hour notice, regardless of
company policy
difficult to use, causing low
adoption
a week wasted handling
simple employee requests
such as availability and holi-
day
Real time changes in care
needs mean additional shift
cover isn’t just related to ab-
sence
no system to aid real time
communication between
employees, managers, and
other locations
1Hr
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

6. Communication
Preference
Attitude Towards
Technology
Aspirations
Characteristics Generation X
(1960 - 1980)
Work-Life Balance
ARE YOU CONNECTED TO YOUR WORKFORCE?
Adopted Users
Freedom & Flexibility
Digital Natives
Security & Stability
Technoholics
Generation Y
(1981 - 1995)
Generation Z
(After 1995)
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

7. 1. INCREASED FLEXIBILITY
Employees adjust their
availability anytime
5. EMPLOYEE REQUESTS
Holiday, training, additional shifts
2. SHORT NOTICE COVER
Email, push notification, SMS
4. BANK STAFF MANAGEMENT
Easily use staff across
multiple locations
6. RICH PROFILES
Role, skills, qualifications,
customisable
7. ANALYTICS
Real time visibility into
key performance indicators
8. CLOUD BASED
Desktop, Mobile, App
3. SHIFT SWAPPING
Staff swap shifts via portal
with manager approval
REAL TIME WORKFORCE MANAGEMENT DEMONSTRATION
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

8. PERSONAL SUPPORT TECHNICAL SUPPORT THOUGHT LEADERSHIP
DEDICATED CUSTOMER SUCCESS TEAM ENSURES SUCCESSFUL LAUNCH
Onboarding & training support
Knowledge base & frequently
asked questions
Online training webinars
Live chat available during regular
business hours
Dedicated customer support
line
Video tutorials
White papers & leading industry
reports available
Private events, including breakfast
and learn
Active industry blog
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

9. SECURITY, PRIVACY, AND COMPLIANCE
COMPLIANCE:
Hosted on Microsoft Windows Azure, Swift Shift is in compliance with world class industry standards that are
verified by third parties.
MS Azure is compliant with ISO/IEC 27001, SOC1 and SOC2 SSAE 16/ISAE 3402, UK G-Cloud, FERPA, FIPS 140-2, Fed-
RAMP, FBI CJIS, HIPAA BAA and other compliance programmes.
BEST IN CLASS SECURITY: MICROSOFT AZURE
• Physical Security – 24/7 monitoring
• Monitoring and logging
• Patching
• Antivirus/Anti-malware
• Intrusion detection
HIGHEST PRIVACY STANDARDS
• Data is located in North Europe (Ireland) and Netherland
Microsoft Data centres
• Data does not leave the specified geography
• Compliant with the EU Data Protection Directive
• No data is stored on premise
• Clients manage their data directly on the Swift Shift system
• Permissions/roles ensure access only to privileged roles
• Isolation
• Azure Virtual Networks (Optional)
• Encryption
• Data encryption (optional)
• Identify and access management
ABSENCE SWIFT SHIFT
OVERVIEW
CUSTOMER
SUCCESS
BUSINESS
PERFORMANCE
MANAGER
INSIGHT
YOUR
WORKFORCE

10. DEREK FRER
E: DEREK@SWIFTSHIFT.COM
T: 0203 696 4402
M: 0758 391 3604
WWW.SWIFTSHIFT.COM
THANK YOU