The document outlines several potential improvements to the user experience for responders going through training. These include: 1) Creating a more clear landing page that allows users to create an account or log in with social media to track their progress. 2) Redoing team photos and creating an interactive training simulation to improve comprehension. 3) Building out a sandbox version of the response platform for training and providing feedback on missed assessment questions. 4) Adding automated confirmation emails and clarifying next steps throughout the process.

1. Landing Page
 Potential problems:
 Users signing up, even though their
state isn’t supported
 What kind of database are they
being managed in?
 Sign up using social media? Or an
internal account?
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2. Improved Landing Page
 Who: Responders and Internal Operations
 What: An improved landing page with the ability to create an account or log
into social media
 Why: Improves responders’ experience, makes it easier for Holly and Amanda
to track responders
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3. Meet the Team
 Consistent photos
 Who: New Responders
 What: Redo the team photos
 Why: to create a more professional
image of the company.
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4. Training Video
 Switch to interactive, mouse-over
content. Similar to a computer
game.
 https://itystudio.com
 Who: New Responders
 What: create a new interactive
training simulation
 Why: to increase comprehension
and make the process eaiser
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5. Training
 Maybe make the UI more like the
actual platform
 Add a “Stop, looks like you’re
ready to take the assessment”
 Who: New Responders
 What: Create a sandbox
Respondology page for training
 Why: Learning on the actual
platform would increase
comprehension and understanding.
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6. Assessment Landing Page
 How are the tests being linked to
the responders?
 Could there be a better way to cut
out manual sorting?
 Who: New Responders, Internal
Operations
 What: A new assessment system or
landing page that allows users to
login with social media or
Respondology account
 Why: In the current state is
appears someone must manual tie
results to a person 6

7. Assessment
 I like the instant score
 Feedback on questions missed?
 Reiterate next steps once you click
“Finish Course”
 Who: New Responders
 What: A new landing page
 Why: (1) Responders don’t know
the questions they missed. (2)
They may be confused when
exiting the course, it leaves you
hanging.
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8. Quick Note
 These questions don’t work on
Safari
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9. Finishing Up
 Misleading ending
 Do I need to go back and finish
the practice questions?
 Who: New Responders
 What: Create a submission page
for training
 Why: currently it appears that
you have to do all of the
practice questions and if you
don’t you’re submitting it
incomplete
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10. Finishing Up – Cont.
 No “next steps” - send follow up
email
 Who: New Responders,
operations team
 What: Create an automated
email response when training is
completed informing them of
next steps
 Why: Currently there is no
conformation that I have done
everything on my end.
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11. User Interface
 When hovering over agree,
support, suggest, competitors
 Elaborate what each one means.
Give questions for the responders
to ask themselves.
 Put requirements in bullet form to
make it easier to identify.
 Make handle bigger
 A.I. to filter out bad handles
 Keep up with fads, ex. Codine
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12. Overall Impression
 Their appears to be no tracking of the responders for the front end.
 Suggestion: Implement Salesforce or similar CRM so that the operations teams
can quickly pull up a user and see where they are in the process.
 This will help with scalability, as there are more responders it will become
harder to match quiz scores.
 Also making sure they complete their training may become difficult, reminder
emails could be useful.
 This system can be later tied in to the systems that manage existing
responders.
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