Our company information

1. Cixi Ebest Commodity Co.,Ltd

2. About Our Factory
• Since 2009
• Specialized in plastic pet products like cat
litter box, pet carrier, pet dowl ...
• Passed the ISO9001:2008 and international
SGS testing
• Provide OEM and ODM service to overseas
customer
• Every year have new items
• Export to more than 15 countries in Europe,
the Middle East , Asia...

3. Workshop

4. Certificates (FDA,SGS,LFGB,Patents)
•

5. Warehouse
• Much stock of raw material PP from
Taiwan with FDA and LFGB for German
certificates
• Much stock of mail box ensure the
shorter delivery time
• Much stock of products ensure the
sample quickly and small order
• The most important, we keep much stock
ensure the prices are stable due to the
price of PP, box always raise

6. Showroom

10. Customer Problems Solving
Poor Quality
1.Opening complaint channels (Complaint Email or Telephone)
2.Provide documents or pictures of quality problems
3.Arrange related personnel on-site treatment
4.Give customers the next order price discount and improve the quality
5.Serious return part the money, to recover the products
Delivery delay
Usually, we won't delay for every order, But if have this problems, we could try
our best to solve!
1.To explain the reasons for the delay, Hope customers could understand some reasons
2.Working here to inform customers of production information timely
3.Free new product samples or gifts send customers to apologized for delay
4.For the balance payment, giving a discount to show our good faith
5.Giving price discount for customers Re-orders
Lack of Quantity
1.Finding out whether or not really out of stock, getting confirmation from customer
2.The timely delivery the missing cargos
3.Accoding to the quantity, returning money
4.Giving price discount for customers Re-orders

11. Customer Feedback Form
Dear customer, thanks for your supporting our company. In order to improve our services and quality control to
fulfill your need. We need your valuable suggestions and comments. Please fill choice refer to following standards:
1.□ Excellent 2.□ Good 3.□ Fair 4.□ Poor 5.□ Disappointing
1):How do you think our product 1.□ 2.□ 3.□ 4.□ 5.□
2):How about our delivery time? 1.□ 2.□ 3.□ 4.□ 5.□
3):How about our sales responsibility? 1.□ 2.□ 3.□ 4.□ 5.□
4):How do you fell our service attitude? 1.□ 2.□ 3.□ 4.□ 5.□
5):Do you get timely communication or solution on UN-satisfaction samples? 1.□ 2.□ 3.□ 4.□ 5.□
6):How about our adaptability and efficientibility on handling uncommon quality solutions? 1.□ 2.□ 3.□ 4.□ 5.□
7):Please share with us other information would like to help us to be better.
Comments/Suggestions:
Complaints:

12. Vicky
Cixi Ebest Commodity Co.,Ltd
Mobile: 0086-15355181575
Email: sales3@nbybs.com