FrontRunners-for-CMMS-Report-February-2017.pdf

¨
COMPUTERIZED MAINTENANCE
MANAGEMENT SYSTEMS
February 2017

CONTENTS
4
6
7
8
34
35
Introduction
Defining CMMS Software
The Quadrant
CMMS Frontrunners Index
Runners Up
Methodology Basics

FRONTRUNNERS
9 eMaint CMMS
10 Maintenance Connection
11 Infor EAM
12 IBM Maximo
13 Wintac
14 iOffice
15 Hippo CMMS
16 ServiceChannel
17 Asset Panda
18 TabWare
19 ManagerPlus
20 MAPCON
21 MicroMain CMMS
22 NetFacilities
23 MEX
24 MPulse 8 CMMS
25 UpKeep
26 SchoolDude Maintenance Management
27 MVP Plant
28 Rosmiman IWMS
29 MaintiMizer
30 Bigfoot CMMS
31 CAFM Explorer
32 ManWinWin
33 Landport

4
F E B R U A R Y 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven
assessment identifying products in the
Computerized Maintenance Management software
market that offer the best capability and value for
small businesses. For a given market, products are
evaluated and given a score for the capability (x-axis)
and value (y-axis) they bring to users. FrontRunners
then plots the top 25-30 products in a quadrant
format.
In the Computerized Maintenance Management
Systems FrontRunners infographic, the Capability
axis starts at 3.10 and ends at 4.30, while the Value
axis starts at 3.50 and ends at 4.70. Scales may
differ between quadrants in order to capture the
relative positioning of the specific products in each
category.
To be considered for the Maintenance Management
FrontRunners, a product needed a minimum
capability user rating score of 3.3 and a minimum
value user rating score of 3.2. All products that
qualify as FrontRunners are top performing products
in their market.

I ntroduction
5
F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on
their axis scores. Dependent on the specific needs of the
software buyer, a product placed in any quadrant category
could be a good fit.
QUADRANT CATEGORIES:
»
» Upper Right = Leaders: Leaders are all-around strong
products. They offer the highest value and capability
in that market.
»
» Upper Left = Masters: Masters may have fewer
capabilities, but end users value those capabilities
highly. Depending on the functionality needed, a
product positioned in the Masters quadrant might be
a better option to consider than products positioned
in other quadrants.
»
» Lower Right = Pacesetters: Pacesetters may offer a
strong set of capabilities, but are not rated as high on
value. For example, a Pacesetter might have a breadth
of functionality at a higher price point.
»
» Lower Left = Contenders: Contenders are strong-
performing products that have not yet achieved the
Value and Capability of the products in the other
quadrants. For example, products in this quadrant
may be more suited for companies that need more
specialized functionality that comes at a price.

6
F E B R U A R Y 2 0 1 7
Maintenance Management software products,
also known as computerized maintenance
management systems (CMMSs), help organizations
track the maintenance of their assets and associated
costs of work, with the ultimate goal of prolonging
an asset’s lifespan at minimal expense.
Software Advice’s FrontRunners quadrant is
focused on the North American CMMS market. We
identify this set of core capabilities for the CMMS
category: work order management, preventive
maintenance and asset tracking.
In addition, we identify several related features
that organizations purchasing CMMS software
may also need or wish to consider: inventory
tracking and purchasing, predictive maintenance
and condition monitoring, billing and invoicing,
calibration management, dispatch management,
key and lock management, mobile access, planning
calendar, purchasing, service history tracking and
technician management.
DEFINING CMMS SOFTWARE

7
F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders Pacesetters
Capability Score
Value
Score
Asset Panda
TabWare
ServiceChannel
Hippo CMMS
iOffice
IBM Maximo
Wintac
eMaint CMMS
Maintenance Connection
Infor EAM
SchoolDude Maintenance Management
Bigfoot CMMS
Landport
CAFM Explorer
ManWinWin
MVP Plant
UpKeep
Rosmiman
IWMS
MPulse 8 CMMS
ManagerPlus
MAPCON
MEX
NetFacilities
MaintiMizer
Micromain
CMMS
All products that qualify as
FrontRunners are top performing
products in their market.

8
F E B R U A R Y 2 0 1 7
9 eMaint CMMS
10 Maintenance Connection
11 Infor EAM
12 IBM Maximo
13 Wintac
14 iOffice
15 Hippo CMMS
16 ServiceChannel
17 Asset Panda
18 TabWare
19 ManagerPlus
20 MAPCON
21 MicroMain CMMS
22 NetFacilities
23 MEX
24 MPulse 8 CMMS
25 UpKeep
26 SchoolDude Maintenance Management
27 MVP Plant
28 Rosmiman IWMS
29 MaintiMizer
30 Bigfoot CMMS
31 CAFM Explorer
32 ManWinWin
33 Landport
CMMS FRONTRUNNERS INDEX

9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARD
EMAINT CMMS
QUADRANT PLACEMENT: LEADERS
4.05 4.48
4.52 4.62
2.90 4.33
4.80 4.50
1.00 4.20
4.25 4.20
4.50 4.30
4.50
4.00
4.00

10
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MAINTENANCE CONNECTION
QUADRANT PLACEMENT: LEADERS
3.87 4.64
4.64 4.72
1.95 4.57
2.90 4.70
1.00 3.60
4.25 4.80
4.70 4.80
4.40
3.30
4.60

11
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
INFOR EAM
QUADRANT PLACEMENT: PACESETTERS
4.25 3.95
4.23 3.92
4.60 3.97
4.20 4.80
5.00 1.70
3.95 2.70
4.80 4.90
4.90
2.80
3.30

12
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
IBM MAXIMO
4.07 4.08
3.98 3.93
4.70 4.23
4.80 5.00
4.60 2.70
3.63 2.70
5.00 5.00
5.00
1.80
2.70

13
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
WINTAC
3.88 4.09
4.45 4.44
4.10 3.73
4.20 3.10
4.00 5.00
2.53 5.00
3.10 3.10
3.50
2.50
1.00

14
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
IOFFICE
3.97 3.92
4.39 4.42
3.55 3.42
2.30 3.80
4.80 2.60
3.58 2.70
3.80 3.80
4.30
3.60
2.60

15
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
HIPPO CMMS
4.00 3.82
4.49 4.50
3.20 3.13
2.90 2.70
3.50 4.00
3.80 4.20
2.70 2.60
2.70
4.90
4.90

16
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
SERVICECHANNEL
4.00 3.81
4.05 4.06
3.90 3.55
2.90 4.20
4.90 3.70
4.00 1.00
4.20 4.10
4.60
4.30
2.90

17
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
ASSET PANDA
4.10 3.70
4.68 4.76
3.15 2.63
2.30 2.50
4.00 4.80
3.90 1.00
2.50 2.50
3.30
4.80
5.00

18
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
TABWARE
3.89 3.90
3.86 3.96
4.35 3.83
4.20 4.40
4.50 2.30
3.50 2.70
4.40 4.60
4.00
2.00
3.60

19
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MANAGERPLUS
QUADRANT PLACEMENT: CONTENDERS
3.68 4.01
4.02 3.99
2.95 4.02
2.90 3.70
3.00 4.60
3.75 4.70
3.70 3.70
4.20
2.70
4.40

20
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MAPCON
QUADRANT PLACEMENT: MASTERS
3.49 4.14
4.09 4.17
3.45 4.12
2.90 4.30
4.00 4.60
2.33 2.70
4.30 4.40
2.20
1.80
1.00

21
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MICROMAIN CMMS
3.60 3.97
4.15 4.25
3.20 3.68
2.90 4.60
3.50 1.20
2.93 2.70
4.60 4.50
4.10
2.00
1.00

22
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
NETFACILITIES
3.55 4.02
4.66 4.65
1.65 3.38
2.30 3.40
1.00 3.80
3.23 2.70
3.40 3.50
2.20
3.80
3.50

23
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MEX
3.46 4.09
4.39 4.38
1.35 3.80
1.70 4.10
1.00 2.00
3.73 4.20
4.10 4.20
2.80
3.70
4.30

24
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MPULSE 8 CMMS
3.59 3.92
4.52 4.52
2.60 3.32
4.20 3.60
1.00 4.90
2.73 1.00
3.60 3.40
3.00
3.30
1.00

25
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
UPKEEP
3.79 3.72
4.69 4.80
2.95 2.63
2.90 2.30
3.00 3.90
2.83 2.70
2.30 2.30
2.00
2.30
4.70

26
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
SCHOOLDUDE MAINTENANCE
MANAGEMENT
QUADRANT PLACEMENT: MASTERS
3.24 4.21
4.32 4.31
1.00 4.10
1.00 4.90
1.00 4.40
3.30 1.00
4.90 4.70
4.80
2.50
1.00

27
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MVP PLANT
3.80 3.57
4.15 4.15
3.40 2.98
2.90 3.50
3.90 1.00
3.50 2.70
3.50 3.60
3.60
3.00
3.90

28
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
ROSMIMAN IWMS
3.79 3.56
4.49 4.56
2.90 2.55
4.80 3.20
1.00 1.70
3.28 1.00
3.20 3.10
2.60
4.20
3.10

29
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MAINTIMIZER
3.25 4.06
4.16 4.20
2.15 3.92
1.30 3.90
3.00 3.50
2.53 4.20
3.90 4.00
2.90
2.30
1.00

30
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
BIGFOOT CMMS
3.25 3.85
4.01 4.10
1.65 3.60
2.30 4.00
1.00 3.10
3.33 2.70
4.00 3.90
3.10
3.20
3.00

31
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
CAFM EXPLORER
3.39 3.68
4.35 4.21
2.50 3.15
1.00 3.30
4.00 3.00
2.35 2.70
3.30 3.30
1.80
3.30
1.00

32
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
MANWINWIN
3.51 3.54
4.40 4.32
1.95 2.75
2.90 2.30
1.00 3.20
3.30 2.70
2.30 3.00
2.40
4.40
4.10

33
CAPABILITY VALUE
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
LANDPORT
3.32 3.58
4.74 4.53
1.35 2.62
1.70 3.00
1.00 2.90
2.45 1.00
3.00 2.90
1.70
4.10
1.00

34
F E B R U A R Y 2 0 1 7
Providers listed as Runners Up were eligible
for inclusion in the FrontRunners quadrant,
including having 10+ product reviews, but their
value or capability axis score was not high enough
for positioning on the FrontRunners quadrant.
RUNNERS UP
AyaNova
Azzier CMMS
CHAMPS EAM
Equipment360
eSPACE
eWorkOrders CMMS
FastMaint CMMS
Fiix
Fixd
FTMaintenance
Loc8
Maxpanda CMMS
Q Ware CMMS
SS-CMMS
Tofino

35
F E B R U A R Y 2 0 1 7
The FrontRunners methodology assesses and
calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on
the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED
AVERAGE OF SCORES INCLUDING:
»
» End-user ratings of one to five stars on the
product’s functionality.
»
product’s ease of use.
»
product’s customer support.
»
» A score, relative to other products in the market,
for the product’s inclusion of key functionality
for the software category.
»
» A score, relative to other products in the
market, representing the number of other
products that integrate with it.
METHODOLOGY BASICS

M ethodology B asics
36
F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE
OF SCORES INCLUDING:
»
» End-user ratings of one to five stars on overall
satisfaction with the product.
»
» End-user ratings of one to five stars on how valuable
users consider the product to be relative to its price.
»
» End-user ratings of one to five stars on how likely they
are to recommend the product to others.
»
» A score, relative to other products in the market, for
the size of the product’s customer base.
»
» A score, relative to other products in the market, for
the number of professionals in the market who have
experience with the product (e.g., users, developers,
administrators).
»
representing the total number of user reviews across
the three Gartner web properties.
»
representing the average number of times per month
internet users search for the product on Google.

M ethodology B asics
37
F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality, and
products considered for, and included in, FrontRunners
must offer that core set of functionality. Additional
related functionality can contribute to the capability
score for a product. To qualify for consideration in
FrontRunners for a software category, a product must
have at least 10 unique user-submitted product reviews
across the three Gartner Digital Markets web properties:
softwareadvice.com, capterra.com and getapp.com.

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