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ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM - OBJECTIVES DOC. NO. QMS-QPO-001 Rev.01
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QMS OBJECTIVES
Objectives and Targets
Top Management
Objectives and targets Program / Activities Indicator Responsible Target Date
Status
/Remarks
Meeting Customer Requirements and
exceeding Expectations.
Maximizing the use of resources in
optimum cost-effective approach and
ensuring corporate sustainability
Assure 80% Employee Retention for
corporate and project
employees/Associates
Providing appropriate training and
performances review to ensure
employee competency
Conducting business responsibility
fulfilling community and environment
commitment
Ensure compliance on regulatory
requirements
To conduct customer survey once a year and to
attain above fair rating to exceed Expectations
To grow sales revenue by 10%
To increase gross profit by 2%
To retain key clients at 100%
To purchase resources at 3% reduction
Conduct of Personnel Retention Activity by
promotion, training, awards and recognition,
transfer, knowledge sharing and work at home
To provide appropriate training for top
management and its employee based on corporate
needs, strategical, plan, based on competency as
or refresher evaluate employee performance and
competency at least once a year
To conduct community efforts at least twice (2) a
year
To comply 100% on all regulatory requirements
Customer
Assessment
Feedback Form
(CAFF Tool)
Financial Report
Contract Renewals
PO, Quotes
Training Needs
Analysis
Certificates
Awards, Recognition
Training Needs and
Analysis,
Performance
Evaluation
Actual Activity
Report
Permits, Certificates,
Reports
Top Management thru
Sales, Operations
Customer Service
Top Management thru
Sales, Operations
Finance, Purchasing
Top Management
Human Resource
Top Management thru
Human Resource
Top Management thru
SHEQ
Top Management thru
Human Resource
Administration, SHEQ
Year Bound
Year Bound
Year Bound
Year Bound
Year Bound
Year Bound
In-Progress
In-Progress
In-Progress
In-Progress
In-Progress
In-Progress
Prepared by:
Management Representative
Approved by:
General Manager