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Appeal online user_guide_v1.0

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Steps to log an Appeal

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Visit Passport Seva Portal https://www.passportindia.gov.in/ & Select 'Existing User Login'
There are two alternatives to ...

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Log appeal using own user account
Select ‘View Saved/Submitted
Applications’ from the left side
navigation menu.

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Appeal online user_guide_v1.0

  1. 1. Steps to log an Appeal
  2. 2. Visit Passport Seva Portal https://www.passportindia.gov.in/ & Select 'Existing User Login' There are two alternatives to log an appeal • Alternate 1: Using own user account • Alternate 2: Using another user’s account Enter the login id, password and displayed CAPTCHA characters and select ‘Login’
  3. 3. Log appeal using own user account Select ‘View Saved/Submitted Applications’ from the left side navigation menu.
  4. 4. Log appeal using own user account Select the application for which appeal needs to be logged, and then select 'Log Appeal'
  5. 5. Log appeal using own user account Fill in the appeal details like e-mail ID, mobile number, correspondence address, appeal cause in not more than 1000 characters, additional remarks (if any) and displayed CAPTCHA characters. Select ‘Submit’.
  6. 6. Log appeal using own user account Appeal is submitted, and appeal number is generated.
  7. 7. Log appeal using another user’s account Post login, select ‘Log Appeal’ from the left side navigation menu.
  8. 8. Log appeal using another user’s account Enter the file number you to wish log appeal for and appellant’s date of birth, and then select ‘Next’
  9. 9. Log appeal using another user’s account Fill in the appeal details like e-mail ID, mobile number, correspondence address, appeal cause in not more than 1000 characters, additional remarks (if any) and displayed CAPTCHA characters. Select ‘Submit’.
  10. 10. Log appeal using another user’s account Fill in the appeal details like e-mail ID, mobile number, correspondence address, appeal cause in not more than 1000 characters, additional remarks (if any) and displayed CAPTCHA characters. Select ‘Submit’.
  11. 11. Log appeal using another user’s account Appeal is submitted, and appeal number is generated.
  12. 12. Log appeal using another user’s account Appeal is submitted, and appeal number is generated.
  13. 13. Make payment for appeal fees Select ‘View Submitted Appeal(s)’ from the left side navigation menu.
  14. 14. Make payment for appeal fees Select the appeal number and then select ‘Make Payment’.
  15. 15. Make payment for appeal fees Select the payment mode of your convenience and make the payment of indicated fee amount by selecting ‘Pay Now’.
  16. 16. Make payment for appeal fees Post payment, online payment receipt is generated. To print the receipt, select ‘Print Payment Receipt’
  17. 17. Upload supporting documents Select ‘View Submitted Appeal(s)’ from the left side navigation menu.
  18. 18. Upload supporting documents Select the appeal number and then select ‘Upload Supporting Documents’.
  19. 19. Upload supporting documents Select the document name and description, and then select ‘Upload’. A maximum of 5 PDF documents, each with max imum size of 1 MB, can be uploaded. Documents that can’t be uploaded because of size restriction can be sent by post to the mentioned address.
  20. 20. Upload supporting documents Documents can also be shared/uploaded from DigiLocker.
  21. 21. View Submitted Appeal To view the submitted appeal, select ‘View Submitted Appeal(s)’ from the left side navigation
  22. 22. View Submitted Appeal Select the appeal number and then select ‘View Submitted Appeal’.
  23. 23. View Submitted Appeal All appeal details are visible.
  24. 24. Track Appeal Status Select the appeal number and then select ‘Track Appeal Status’.
  25. 25. Track Appeal Status Appeal status is visible.
  26. 26. Withdraw Appeal Once the appeal is logged appeal can be withdrawn by user at any time. Select appeal number and then select ‘Withdraw appeal’.
  27. 27. Withdraw Appeal Specify reason of Withdrawal and then select ’Withdraw Appeal’.
  28. 28. Withdraw Appeal Post appeal withdrawal, acknowledgement is shown to the user.
  29. 29. Respond to Objection To respond to objection, user can provide more information by selecting 'Edit Submitted Appeal' or upload more documents by selecting 'Upload Supporting Documents'
  30. 30. Respond to Objection When 'Edit Submitted Appeal' is selected, user can provide his response to objection in 'Additional Remarks' field.
  31. 31. Respond to Objection Post submitting the objection response, the acknowledgment is shown to the user.
  32. 32. Respond to Objection To respond to objection, when user selects 'Upload Supporting documents', user can upload the documents.
  33. 33. Respond to No-show To respond to no show, user can provide the reason for missing the appointment by selecting 'Edit Submitted Appeal'.
  34. 34. Respond to No-show When 'Edit Submitted Appeal' is selected, user can provide the reason of no-show in 'Reason for No-Show' field.
  35. 35. Respond to No-show Post submitting the no-show reason, the acknowledgment is shown to the user.
  36. 36. Thank You In case of additional information or clarification, please contact our national call centre at toll free number 1800-258-1800

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