The document discusses Indian Railways Catering and Tourism Corporation (IRCTC). It provides information on IRCTC's services, leadership structure, and competitors. As India's largest catering and tourism company, IRCTC handles online ticket booking, packaged drinking water, catering services on trains, and travel/tourism activities. It aims to enhance customer service and facilitate railway operations. The chairman is Smt. Rajni Hasija and services include internet ticketing, Rail Neer water, train catering, flights, hotels, bus tickets, and tour packages. Key competitor is MakeMyTrip.

1. BUSINESS
SYMPOSIUM
INDIAN
RAILWAYS
IRCTC
INDIAN RAIL CATERING AND
TOURISM CORPORATION

2.  Enables easier connection of all geographical areas of the country.
Serves as the best and the most efficient medium for making
logistics easier.
It axes isolation of places regardless of their varying geographical
conditions.
 Indian Railways is said to be India's biggest job provider, employing
around 1.4 million people.
Cheapest mode of transport serving like a saviour for the deprived
sections of the country

4. Lifeline of the nation

6. IRCTC
 Indian Railway Catering and Tourism Corporation Ltd. is a
central public sector enterprice under ministry of railways.
 The company was established on September 27, 1999
 The company came into force to upgrade, professionalize
and manage the catering and hospitality services at stations,
on trains and other locations to promote domestic and
international tourism through development of budget hotels,
special tour packages, information , commercial publicity and
global reservation systems.

7.  “To be the leading provider of high quality travel,
tourism and hospitality related services, for a range of
customer segments, with consistently high level of
customer satisfaction.”
 "Enhance customer services and facilitate railway
catering, hospitality, travel and tourism with best
industry practices"

9. Chairman and managing
director
Director
[catering services]
Director
[tourism & maketing
Director
[finance]
Chief vigilance officer
Group general manager
[corporate office]
Group general manager
[north zone]
Group general manager
[west zone]
Group general manager
[south zone]
Group general manager
[south central zone]
Group general manager
[east zone]
Group general manager
[catering planning & projects
Group general manager
[mobile catering services]
Group general manager
[other catering services]
Group general manager
[procurement&tendering]
Group general manager
[rail neer]
Group general manager
[security & skill development
Group general manager
[tourism]
Group general manager
[services]
Group general manager
[finance-1]
Company seceratery
Profile of irctc Board of directors

10. The Chairman & Managing Director of IRCTC is
Smt. Rajni Hasija
Smt. Rajni Hasija is the Whole -
Time Director (Tourism &
Marketing) of the Company. She
has been on the Board of the
Company since May 18, 2018.

11.  The services provided by IRCTC are as follows:-
1. INTERNET TICKETING
2. RAIL NEER
3. CATERING SERVICES
4. TRAVEL AND TOURISM

12. Irctc online ticket booking system is a boon to the
common man, empowering him through technology
launched in august 2002.
 Tatkal is a scheme or booking quota that the IRCTC has
introduced for people with immediate travel plans. It is also
often used by people who weren’t able to get a confirmed
ticket on General Quota.

13.  Rail neer is a branded packaged drinking water for the rail commuters. rail neer is
processed , purified and bottled at state of –art plants
 IRCTC stands for quality and has a key role in ensuring service and product of the
highest quality for the rail passenger as well as visitors to any railway premices.

14.  IRCTC is one of the largest hospitality and catering companies of the country
with a vast gamut of business in hospitality and catering spread over
numerous railway stations.
 IRCTC manages the entire on-board catering services of Indian Railways in
more than 460 passenger trains with pantry cars. I

15.  IRCTC, established in 1999, has been mandated by the Government of India
to professionalize and upgrade rail based tourism in the country.
 Over the last twenty years, IRCTC has been a catalyst in the overall
promotion and development of rail tourist across the country.
 Railways in India have been moving and carrying domestic as well
international visitors.

16. FLIGHTS
HOTELS
BUS TICKETS
RETIRING ROOM
TOUR PACKAGE

17. IRCTC proudly announce that it is one of
the authorised air ticket booking agency for
booking of air tickets on official tour for
government.
IRCTC is providing flight tickets at
affordable prices.
www.air.irctc.co.in

18.  IRCTC is a web portal. It is one of the few websites
which offers affordable hotel booking services which
contains a huge list of low-cost hotels in the country.
 IRCTC offers you the options of booking lounges, IRCTC
hotels, retiring room and hotels at best prices.
www.irctctourism.com

19.  IRCTC Bus is here with a fleet of AC & Non-AC buses from renowned
operators.
 IRCTC Online bus ticket booking keeps you away from the long queues
of the offline ticket counters.
 You can choose your preferred seats for a comfortable journey.

20.  Retiring Rooms are rooms, which are available at Railway Stations
across India.
 IRCTC offers a wide range of accommodation options ranging
from short layovers to long stays at a large number of
locations

22.  An extraordinary luxury train, The Golden Chariot
is a window to the soul of South India.
 Offering the perfect blend of adventure & leisure,
a Golden Chariot journey is everything a dream
holiday should be & more.

23. The top competitor of irctc is :-
 MakeMyTrip.com is also India's leading online
travel company like IRCTC

25. • Food menu should be based on type of train and class of travel.
IRCTC website should be improved in a creative manner. So that the people
will get attracted towards the website and there is a chance of increasing the
customers.