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How To Land a Job in Management Consulting
        Prepare for a Consulting Career




           How To Land a Job

              in MANAGEMENT
                   CONSULTING
1                       An Introduction Guide
How To Land a Job in Management Consulting

- An Introduction Guide

2nd edition




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© 2010 - Consultingfact.com




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How To Land a Job in Management Consulting




contents
                          Introduction
                          04



                          Recruiting
                          Process
                          07


                          Preparation
                          to interview
                          rounds
                          13



                          Case example
                          21


3
How To Land a Job in Management Consulting                                                      Introduction




       Introduction
           Getting into management consulting is
       extremely competitive. You need to have             Consultingfact.com aspires to be
       excellent qualifications. But this is far from      the number one online resource for
       enough. These great credentials need to             management consulting application and
       be presented in a professional cover letter         interview preparation. We develop tools
       and resume in order for you to make it to           and products that will help you land your
       the interview rounds. The interview rounds          dream job in management consulting.
       include as much as six separate interviews,
       where it is expected that you can provide           Consultingfact.com was founded in
       recommendations and solutions to real life          Copenhagen, Denmark by a former
       business situations with only limited informa-      management consultant from McKinsey
       tion. No wonder that most applicants find the
       application process intimidating. Preparation     ject but it is a great place to start your prepa-
       is essential to make it through the eye of this   ration efforts.
       needle. The purpose of this guide is to provide
                                                             The goal of management consulting is
       newcomers to management consulting with
                                                         to offer advisory services to corporations,
       a simple overview of the application process
                                                         private equity houses, government agencies
       and guidelines to practicing case interviews.
                                                         and NGOs. These organizations often face
       The paper is far from exhaustive on the sub-



4
How To Land a Job in Management Consulting                                                    Introduction



       questions that they are unable to answer due
                                                       What Do Management Con-
       to lack of resources, lack of competence, or
                                                       sulting Firms Look For?
       simply because they need an external per-
       spective. The top tier management consulting        Knowing what management consulting
       firms like McKinsey & Company, Boston Con-      firms look for is a prerequisite for writing a
       sulting Group and Bain & Company typically      great application and acing the interviews. A
       work within several practice areas including:   great place to start is always at the consulting
                                                       firm’s website. For example, McKinsey looks
                                                       for skills in problem solving, achievement,
         Practice Areas:
                                                       personal impact and leadership whereas Bain
         •	   Change management                        judge their candidates on criteria such as the
         •	   Corporate renewal                        ability to add value along with client skills and
         •	   Corporate strategy                       team skills.
         •	   Cost & supply chain management
                                                          We believe that there are key skills and
         •	   Customer strategy and marketing
                                                       personal characteristics that all management
         •	   Growth strategy
                                                       consulting firms look for regardless of how
         •	   Information technology
                                                       they communicate their requirements.
         •	   Mergers and acquisitions
         •	   Organization
         •	   Performance improvement
         •	   Private equity


            As a new consultant, you can expect to
       work within all of these practice areas and
       across numerous industries. Your learning
       curve will be steep. Not everybody will make
       it to the partner level, but a few years with
       a consulting firm is an excellent investment
       regardless of where you end up. We can defi-
       nitely recommend it.




5
How To Land a Job in Management Consulting




        The Six Success Factors in Management Consulting

        Structured thinking
        The ability to think in a clear and organized way. This is useful for problem solving
        and analysis. Math skills also fall in this category and are often used to exemplify
        structured thinking skills.

        Business judgment
        Have a good judgment of business and strategic issues. This is important for case
        solving – a key management consulting discipline. A good way of practicing this is
        by reading business media and trying to understand the underlying issues behind
        different news stories and their respective strategic choices.

        Communication:
        Both written and oral communication skills are important in management consult-
        ing. In this pre-interview phase you should focus on your written communication
        skills. Be clear and to the point in your written and oral messages.

        Personal impact:
        Personal impact is hard to define, but think about it – sometimes you are around
        people who are good at influencing others. As management consulting firms look
        for future leaders, they will look for that leadership talent in you.


        Team skills:
        Cooperation with other people is essential as a management consultant, you work
        in project teams and are surrounded by both clients and coworkers. These must
        be demonstrated while you are presenting during an interview, whether they are
        explained or shown through actions.


        Drive and motivation:
        Know what you like and go for it. People should have a feel that you are moti-
        vated for a career filled with challenging assignments and long hours, and that you
        can maintain drive even when the things get tough.




6
Recruiting Process
How To Land a Job in Management Consulting




       Recruiting
       Process
           The application process at each of the
       major management consulting firms is very
       similar. There are three main components:          Pre-interview
       the application itself, possibly a written test,
       and case interviews. A candidate needs to            •	 Cover letter
       master all three components to receive the           •	 Resume
       offer.

       Pre-Interview
                                                          Written test
           Less than 5% of applicants make it through
       to the interview rounds. Some applicants are         •	 Combined verbal and written test
       simply discarded based on their qualifica-
       tions, while others are sorted out due to sub
       standard cover letters and resumes. The key        Case interviews
       purpose of the cover letter and resume is to
       present your value proposition in a profes-          •	 Market estimations
       sional manner. A few things to keep in mind          •	 Business cases
       when writing your resume and cover letter            •	 Brain teasers
       are:



8
How To Land a Job in Management Consulting




                              Cover Letter and Resume Tips
         •	 Customize your cover letter to the specific firm. Each firm is different from
         the others. Research the firm you are applying to via the internet or by attend-
         ing one of their company presentations.
         •	 The management consulting industry is very conservative, hence keep your
         cover letter and resume design simple and professional. Colors and fancy fonts
         etc. are “no goes”!
         •	 Proofread and proofread once more. Make sure your grammar and spelling
         are correct and please check that you have not committed the common mistake
         of writing a wrong firm name. Reading an application to McKinsey with a Bain
         name in it will immediately get you discarded – no matter of qualifications
         •	 Send your files in the PDF format to ensure that your format is received
         exactly as you intended. A PDF printer can be found free on the internet.

            The top consulting firms receive more          devices (e.g. calculators or computers) when
       than 200,000 applications every year. Typi-         performing calculations.
       cally, the first screening of an application does
                                                           Case interviews
       not take more than 45 seconds to complete. It
                                                                The case interview is a classic in manage-
       is therefore important that your application is
                                                           ment consulting. The purpose is to test the
       focused and structured, so that the recruiter
                                                           candidates’ ability to perform problem-solv-
       immediately gets a positive impression and
                                                           ing and effectively communicate and present
       quickly finds the required information.
                                                           findings. Problem solving skills include busi-
       Written Test                                        ness judgment, quantitative skills, creativity,
           Most management consulting firms                logical reasoning, and the ability to structure
       also test their applicants via a written test.      an analysis. These are all skills that are highly
       The written test usually consists of various        useful as a management consultant. In real
       numerical and verbal multiple-choice ques-          life consulting, the client often puts you on
       tions. These are often very similar to what         the spot by asking a question that requires
       you would see in a GMAT. Be aware that most         problem-solving skills. The case interview
       firms do not allow you to use any electronic        form is a great way to test how a person per-




9
How To Land a Job in Management Consulting



       forms under pressure, i.e. if he/she easily
                                                          Business case
       gets frustrated when challenged. Manage-
       ment consulting firms are very diligent in           •	   Real life business problem
       their recruiting, so expect two to three inter-
       view rounds equivalent to five or six separate
       interviews.                                        Estimation case

       Types of cases                                       •	   Market sizing
           During a case interview, the interviewer         •	   Volume and weight estimation
       may use any or all three of the available case
       interview types. The business case is by far
       the most common of the three, since the case       Brain-teaser
       is as close as you can get to real life manage-
                                                            •	   Various puzzles
       ment consulting.

          In a business case interview, you will be
       presented to a business situation on either
       industry level or at firm level. A business case
       can cover all practice areas within a manage-
       ment consulting firm.



                                   Business Case Examples

         •	 Company A produces refrigerators. The company is a private equity owned
         company and wants to double its revenue within 3 years. What do you recom-
         mend the company to do?
         •	 Company B produces wind turbines. The company is the global market
         leader, but has recently experienced declining market shares. What do you
         recommend Company B’s management to do?
         •	 Company C produces pumps. Due to increasing global competition the
         company needs to expand its manufacturing capacity. The company is in doubt
         how to do this – should they expand their existing facilities or should they build
         a new plant. What do you recommend?



10
How To Land a Job in Management Consulting



           A business case is sometimes combined        that the interviewee needs structure to get
       with an estimation case. An estimation case –    to a reasonable answer.
       sometimes also known as market sizing case
                                                            A third case interview type is the
       – allows an interviewer to test your logical
                                                        brainteaser. Brainteasers are very seldom
       and quantitative skills. The aim of an estima-
                                                        the sole case type in an interview. A manage-
       tion case is to estimate a quantity of some
                                                        ment consulting brainteaser is hard to define,
       sort. This could be a market size measured in
                                                        since the category includes a wide range of
       USD or a volume unit. Other examples could
                                                        different questions. Examples of brainteaser
       be to estimate the numbers of hairdressers
                                                        could be:
       in the US or the number of dogs in the UK.
       Common for all of estimation questions is



                                    Brainteaser Examples

         •	 Why are manholes round?
         •	 Imagine a 6x6x6 rubik’s cube. How many cubes can be touched?




11
How To Land a Job in Management Consulting




       Still haven't applied to a consulting firm?
       The competition is tough. Top Tier Consulting Firms receive more
       than 200,000 applications every year.




           Take a look at our guide to Management Consulting Cover Letters and Resumes. We will
       show you exactly what to include in your cover letter and resume, how to structure it, how
       to write it, and how to format it. Proper structure makes it more likely that the recruiter will
       easily find the information required. The design is also very important. This is challenging for a
       conservative industry, so you really need to hit the balance here. We will show you examples of
       good-looking applications that demonstrate your knowledge of proper consulting presentation.




               Management Consulting Cover Letters and Resumes
                     6 Steps to a Successful Application:

                     www.consultingfact.com/guides/cover_letter



12
Preparation to
interview rounds
How To Land a Job in Management Consulting




       Preparation to
       interview rounds
           The consultancy interview rounds can              We will go through these different areas in
       be rather demanding. It is likely that you will   the following sections. The best way to prac-
       need to work on several different develop-        tice these is to ally yourself with a friend or
       ment areas to reach your potential for the        a management consultant who can practice
       interviews. Depending on your current level,      case interview tests with you.
       we recommend 2-6 weeks of daily practice to
                                                         Case frameworks
       learn to apply all necessary concepts in real
                                                             Frameworks are helpful for the case inter-
       interview situations.
                                                         view solving process, as they allow you to
          It is crucial that you prepare these four      quickly have an idea of how to approach a
       areas for your interview rounds:                  case problem. Be aware that you will often
                                                         not be able to find a framework that fits the
                                                         case problem exactly, so always try to use
                                                         your common sense in combination with one
         •	   Case frameworks
                                                         or more frameworks. If you have studied busi-
         •	   Mental math
                                                         ness or economics, then you are probably
         •	   Case cracking practice
                                                         already familiar with some of the necessary
         •	   Communication skills
                                                         frameworks.



14
How To Land a Job in Management Consulting



          Below are some of the key analysis areas                  During the interview process, you need
       where you need a framework:                              to be aware that you should not commu-
                                                                nicate that you are using a framework. The
         •	   Company analysis                                  interviewer would like you to use your own
         •	   M
              	 arket analysis                                  problem solving skills, so it won’t help you
         •	   S
              	 trategic options                                to say something like “I will use Porter’s Five
         •	   V
              	 enture                                          Forces to analyze this market…”
         •	   M
              	 ergers and Acquisitions
                                                                     Once you have found information about a
         •	   P
              	 ricing
                                                                specific framework required, you should draw
         •	   R
              	 evenue growth
                                                                it and try to remember the visual details. Visu-
         •	   C
              	 ost reduction
                                                                als are usually far easier to remember than
                                                                trying to remember specific word contents
                                                                of a framework. Below is an example for the
                                                                pricing framework.

        Price determination framework

              Cost-based pricing                 Competitor pricing                   Value-based pricing


                          Added profit       Competitors’           Price of                       Willingness to
         Current costs                                                           Perceived value
                            margin        prices vs. features     substitutes                            pay


           The framework above is really simple –                    Once you have found and illustrated the
       and this is important! For the price deter-              key frameworks, you will need to memorize
       mination, we could have made a framework                 these. A good way to do this is to draw them
       taking up a few pages. However, you have                 all once every few days. By doing this, you are
       limited time in a case interview – both to solve         forced to think about the specific content of
       the case, and to communicate the answer.                 the framework. This method will quickly give
       Therefore, it is important that you ask your-            you results, and you should feel more confi-
       self: what are the key questions that I need             dent in the case solving situation when you
       to answer using this framework? And for pric-            can “see” the framework in your mind and
       ing, the different points above are the most             can focus on filling in the different answers.
       important ones to mention.




15
How To Land a Job in Management Consulting



                                                        450 / 25 without using paper. In addition to
       Mental math
                                                        this, practice your paper math skills for more
           During the case interview, you will need
                                                        complex math questions.
       to do a good amount of mental math – for
       market size estimation, case calculations,           Percentages and fractions are important,
       brain teasers or outright math calculation       and you will almost certainly need these
       questions. For this, you will need to practice   during the interview. There might be ques-
       the following areas:                             tions requiring you to estimate a growth in
                                                        percentage or to divide some numbers. In
                                                        the latter case, knowing the decimal result
         •	 Addition, subtraction, multiplication
                                                        of most common fractions is important. You
            and division on paper and mentally
                                                        should memorize the results of the fractions
         •	 Percentage arithmetic
                                                        from 1/5 to 1/20.
         •	 Fraction arithmetic
         •	 Currency conversion                             It is very likely that you will be presented
         •	 Chart reading                               to some charts during the interview – either
                                                        as part of a case solving, or as a very specific
          Of course, the interviewer will not expect    question about what you can read in a chart.
       that you can solve complex math problems         On the next page you can see the examples
       mentally, but you should be able to do more      of some of the different types of chart that
       simple calculations like 17x22, 229 + 128 and    you should quickly be able to read.




16
How To Land a Job in Management Consulting




                Bar / Line Chart                    Pie Chart




               Stacked Bar Chart             Cascade/waterfall chart




           100% Stacked Bar Chart               Marimekko Chart




17
How To Land a Job in Management Consulting



           There are many situations in your every-
                                                          Case cracking practice
       day life where you can practice math skills.
                                                               It is actually quite easy to structure the
       The key is to get into a mindset, where it feels
                                                          case solving process. During our career, we
       more natural for you to work with numbers
                                                          have met many bright candidates with a good
       mentally. Below are some examples of real life
                                                          business sense and excellent mental math
       situations where you can practice:
                                                          skills – but who did not make it through the
                                                          interview process due to a lack of basic struc-
         •	 When shopping – add the numbers               ture.
            in the shopping cart in your head,
                                                             Follow the following the below 10 steps
            and see if you can match the correct
                                                          when solving the case:
            result
         •	 When filling gas – look at your gas           1.	 Take notes while the interviewer
                                                              preents the case
            meter and calculate what the price
            would have been, if you had chosen            2.	 Repeat the key case question to the
            another type of gas                               interviewer to ensure that you under-
                                                              stood the objective
         •	 When travelling – practice currency
            conversion                                    3.	 Ask any clarifying questions

                                                          4.	 Ask the interviewer for a little time to
                                                              structure your thoughts

                                                          5.	 Draw the case framework and think
                                                              about what information you need to
                                                              make a recommendation

                                                          6.	 Present the framework

                                                          7.	 Discuss the topics and ask for further
                                                              clarifying questions for any relevant
                                                              parts of the framework

                                                          8.	 Present the solution and answer the
                                                              case question based on the discussion

                                                          9.	 Ask for the interviewers solution


                                                          10.	Ask for feedback




18
How To Land a Job in Management Consulting



            When the interviewer presents the case,       make you change your recommendation, so
       listen carefully and take any necessary notes.     this step is important so that the interviewer
       The interviewer will expect that you remem-        can see that you are able to process and sum-
       ber any information or numbers that he             marize your analysis.
       gives you. Of course you can forget single
                                                          Communication skills
       pieces of information, but it is a very negative
                                                              Communication skills are one of the most
       impression to give if you repeatedly ask for
                                                          important success factors for a management
       information that the interviewer has already
                                                          consultant. It is crucial that you show the
       provided.
                                                          interviewer that you are a true communica-
           Try to involve the interviewer as much as      tor. Make sure that you remember to smile
       possible in the solving of the case. Often, you    no matter how the interview goes and who
       will receive hints that will help you and you      the interviewer is. This sets the mood and it is
       can present that you are able to receive input     usually contagious. Also, remember to display
       and being able to present clear recommen-          confidence by using slow gestures while you
       dation based on the discussions. It is easy to     speak, sitting straight, and keeping a good eye
       get out of track if you insist on “running the     contact. The confidence part is really impor-
       show” entirely.                                    tant during the case interviews.

           Do not be afraid to ask for time to think          Another thing is to dress correct for an
       through the solution. We have many times           interview. Recruiters say all the time that
       seen candidates who start                                             candidates should stand
       with case solutions imme-                                             out based on their quali-
       diately after the inter-                                              fications and not their
       viewer is finished with stat-                                         wardrobe, but it is doubly
       ing the question. This is a                                           important in the manage-
       clear no-go! It is hard for                                           ment consulting sector.
       you to confidently present                                            As a management con-
       a framework and solution,                                             sultant you will be deal-
       unless you take some time                                             ing with executives from
       to think it through. You                                              high-ranking companies,
       should not be afraid to take two minutes           hence the interviewer will want to make sure
       time to do this.                                   that you can put forth the company image in
                                                          how you act and dress. Forgetting this for the
           Once you have discussed the solution,
                                                          interview may mean you could forget it in a
       remember to wrap up the discussion with a
                                                          client meeting.
       clear recommendation. The discussion might

19
How To Land a Job in Management Consulting




                                                           Hygiene and Haircuts
          How to dress for an
                                                               Nail biting, long haircuts and poor skin
          interview
                                                           quality are not necessarily the signs of
                                                           traits that management consultants aspire
          Skirts, Dresses and Suits
                                                           to hold. Make sure that your hair does not
              Pastels, print patterns and other
                                                           cover your ear if you are male and does not
          designs are great for the weekend when
                                                           come close to touching your collar.
          you are with friends. Keep them out of
          your wardrobe choices for your first man-            For grooming, focus on the things that
          agement consulting interview. In fact,           interviewers will notice first, nails that
          the standard black or charcoal                         are free from excessive nail polish
          suit from a mid to upper level                         for women and not bitten down to
          designer for men may seem like                         nubs for men. Males who need to
          an uninspired choice, but you want                    shave infrequently should time it so
          to create a canvas that the firm sees               there is neither stubble nor razor burn.
          as able to meet their goals. Pair it
                                                                Jewelry
          with a sedate white or light blue
                                                                      Family heirlooms and gifts from
          shirt and a blue, yellow or red tie.
                                                                  friends and relatives may have a per-
              Women will likely benefit from pant          sonal meaning to you. This is also the case
          or dress suits that are conservative in cut      for class rings and other signs of member-
          and allow them to work without adjust-           ship. If they seem gaudy or ostentatious,
          ment. Shoes should not look like they            though, you set off warning signals. Keep
          came from Sex and the City, either.              the jewelry to watches for men and per-
                                                                 haps a ring, and simple earrings for
              More so than the clothes them-
                                                                women in addition. Large gemstones
          selves is the attention to detail in preparing
                                                           can also be a bit overpowering in setting a
          them. Have your clothes professionally
                                                           first impression.
          cleaned and pressed prior to the interview.
          Make sure that all shoe wear is polished             With all those aspects marked off
          and free from dirt. Above all, make sure         your checklist, you can be sure that your
          that there are no rips or stains on any items    responses to questions will be what the
          you plan on wearing                              recruiter remembers most, not the striped
                                                           shirt that belongs in a club or disco.




20
Case example
How To Land a Job in Management Consulting




       Case example
           The case below focuses on pricing, and is       the structure used here and get hints on how
       a real life example. You should be able to see      to structure your own case solution.

              Our client is a global airline which has
         proven successful with their efficient opera-
         tions, even during the recent financial crisis.
         They are now considering starting a flight
         service between Paris and London. There
         is a larger effort ongoing in making a busi-
         ness case for this flight service and you have
         been giving the assignment of pricing. How
         should the client price its tickets?


           Candidate: So, our client is a global airline   is one discount class on the whole flight. We
       considering launching a flight route between        will operate with fixed prices when custom-
       London and Paris, and they want to know how         ers order the tickets at latest 1 week prior to
       to price the tickets?                               departure. Then the price will increase – but
                                                           let’s forget that and find a baseline price.
           Interviewer: Yes
                                                               Candidate: Alright. Can I have a minute
           Candidate: Can you give me more infor-
                                                           to structure my thoughts?
       mation about the flight and service, and how
       deep pricing considerations you need? Flight           Interviewer: Sure
       tickets can have very different classes and
                                                               Candidate: There are three ways to decide
       prices, also depending on the time of pur-
                                                           a price: value based price, cost-based pricing
       chase.
                                                           and competitor-based pricing. As these are
           Interviewer: That’s a very good point.          discount tickets in a competitive market, it
       This flight is a discount-only flight, so there     would not make much sense to use value



22
How To Land a Job in Management Consulting



       based price as the price levels would be given     all competition comes from other flights and
       to us from the current market. So there are        the Eurostar train service. It is important to
       two ways in which we can price discount tick-      compare with the relevant alternatives when
       ets. I assume that there is a significant com-     pricing. I would not include the car alterna-
       petition already with other airlines, and there    tive, as the product.
       are also substituting products. So we need to
                                                              Interviewer: Ok, fair enough
       look at the alternatives and use competitor
       pricing as input. Also we need to make sure            Candidate: First we need to calculate the
       that we cover our costs.                           price of the Eurostar in to EUR in order to
                                                          make it comparable. I know the exchange rate
           Interviewer: Sounds like a good approach.
                                                          for EUR/GBP is approximately 1.10. Does that
       Our costs would be EUR 45 per passenger.
                                                          seem reasonable?
       This will include all variable costs, as well as
       staff, flight lease and airport fees.                 Interviewer: It is reasonable estimate,
                                                          but I can give you the actual exchange rate.
           Candidate: Alright, so we will need to
                                                          Currently it is 1.13
       look at the competitors offerings. There are
       three types of alternatives: Other airlines, the      Candidate: So we say 1.13 times GBP 70.
       Eurostar train service or driving by car. Do you   That equals EUR 79.10. GBP 100 times 1.13
       have any information about the prices?             equals 113.00

           Interviewer: Yes, the other airlines charge        Interviewer: Right on
       between EUR 40 and 60 for discount airlines,
                                                              Candidate: Now we need to adjust the
       and the traditional flag carriers charge EUR
                                                          price of the alternatives with the product con-
       50 – 70 for discount tickets. The Eurostar
                                                          tent. I am assuming that the alternative flights
       train service has varying prices between GBP
                                                          use the same airports, hence the product is
       70 and 100. The price to get a car through
                                                          directly comparable in regards to convenience
       the tunnel is EUR 50. How will you do the
                                                          and time. The Eurostar train travels slower
       analysis?
                                                          than the planes, but since the train departs
           Candidate: First task is to compare the dif-   and arrives at the city centers of London and
       ferent competitors’ prices vs. features so that    Paris, it is actually faster and more conve-
       we are comparing the right things. I would         nient. This means that all other things being
       not include the car product as this is simply      equal, the consumer should be willing to pay a
       a different product in terms of costs, time        premium for the train ticket. This means that
       and convenience. I will assume that almost         train price of EUR 79-113 serves as an upper




23
How To Land a Job in Management Consulting



       bound in this pricing exercise.                 make a comparison:

          Interviewer: Ok                              •	 Alternative discount flights: EUR 40 -60
                                                       •	 	 raditional flag carriers: EUR 50-70
                                                          T
           Candidate: Next we need to look at com-
                                                       •	 	 urostar train: EUR 79.10 - 113.00
                                                          E
       plementary products that can be sold with
       the tickets
                                                          Based on my analysis, I would recom-
           Interviewer: Why are you interested in      mend the client to price its ticket between
       that?                                           EUR 40-60 i.e. similar pricing as the direct
                                                       competition.
           Candidate: Well, I noticed that our com-
       petitors can sell tickets below our cost base       Interviewer: I came to a similar conclu-
       and that made me think that there might be      sion, but I still have one question: Why do
       some additional revenue per customers. For      think the price is given as a range and not as
       example revenue from baggage handling, car      single data point
       rent, hotels and similar
                                                           Candidate: Well, there can be multiple
          Interviewer: True                            explanations for that. The price range can
                                                       represent differences in service levels, timing
           Candidate: I would estimate this addi-
                                                       of the flight, brand equity and the carriers
       tional revenue to be EUR 5 per passenger on
                                                       choice of distribution channel.
       average
                                                          Interviewer: Okay, I think we covered
           Interviewer: That is a rough estimate,
                                                       most elements of the case, so let us stop here.
       but okay
                                                       Thank you very much for time. We will get
           Candidate: This means that from a cost      back to you with some feedback.
       perspective, the lower bound is not EUR 45
       but EUR 40. Based on the analysis we can now




24
How To Land a Job in Management Consulting




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                                                                      .com




                                    Prepare for a Consulting Career




25

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Consulting guide

  • 1. consultingfact .com How To Land a Job in Management Consulting Prepare for a Consulting Career How To Land a Job in MANAGEMENT CONSULTING 1 An Introduction Guide
  • 2. How To Land a Job in Management Consulting - An Introduction Guide 2nd edition Photocopying is not allowed © 2010 - Consultingfact.com Consultingfact.com. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanically, photocopying, recording or otherwise, without either the prior written permission of the publisher. This guide may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover other than that in which it is published, without the prior consent of the publisher.
  • 3. How To Land a Job in Management Consulting contents Introduction 04 Recruiting Process 07 Preparation to interview rounds 13 Case example 21 3
  • 4. How To Land a Job in Management Consulting Introduction Introduction Getting into management consulting is extremely competitive. You need to have Consultingfact.com aspires to be excellent qualifications. But this is far from the number one online resource for enough. These great credentials need to management consulting application and be presented in a professional cover letter interview preparation. We develop tools and resume in order for you to make it to and products that will help you land your the interview rounds. The interview rounds dream job in management consulting. include as much as six separate interviews, where it is expected that you can provide Consultingfact.com was founded in recommendations and solutions to real life Copenhagen, Denmark by a former business situations with only limited informa- management consultant from McKinsey tion. No wonder that most applicants find the application process intimidating. Preparation ject but it is a great place to start your prepa- is essential to make it through the eye of this ration efforts. needle. The purpose of this guide is to provide The goal of management consulting is newcomers to management consulting with to offer advisory services to corporations, a simple overview of the application process private equity houses, government agencies and guidelines to practicing case interviews. and NGOs. These organizations often face The paper is far from exhaustive on the sub- 4
  • 5. How To Land a Job in Management Consulting Introduction questions that they are unable to answer due What Do Management Con- to lack of resources, lack of competence, or sulting Firms Look For? simply because they need an external per- spective. The top tier management consulting Knowing what management consulting firms like McKinsey & Company, Boston Con- firms look for is a prerequisite for writing a sulting Group and Bain & Company typically great application and acing the interviews. A work within several practice areas including: great place to start is always at the consulting firm’s website. For example, McKinsey looks for skills in problem solving, achievement, Practice Areas: personal impact and leadership whereas Bain • Change management judge their candidates on criteria such as the • Corporate renewal ability to add value along with client skills and • Corporate strategy team skills. • Cost & supply chain management We believe that there are key skills and • Customer strategy and marketing personal characteristics that all management • Growth strategy consulting firms look for regardless of how • Information technology they communicate their requirements. • Mergers and acquisitions • Organization • Performance improvement • Private equity As a new consultant, you can expect to work within all of these practice areas and across numerous industries. Your learning curve will be steep. Not everybody will make it to the partner level, but a few years with a consulting firm is an excellent investment regardless of where you end up. We can defi- nitely recommend it. 5
  • 6. How To Land a Job in Management Consulting The Six Success Factors in Management Consulting Structured thinking The ability to think in a clear and organized way. This is useful for problem solving and analysis. Math skills also fall in this category and are often used to exemplify structured thinking skills. Business judgment Have a good judgment of business and strategic issues. This is important for case solving – a key management consulting discipline. A good way of practicing this is by reading business media and trying to understand the underlying issues behind different news stories and their respective strategic choices. Communication: Both written and oral communication skills are important in management consult- ing. In this pre-interview phase you should focus on your written communication skills. Be clear and to the point in your written and oral messages. Personal impact: Personal impact is hard to define, but think about it – sometimes you are around people who are good at influencing others. As management consulting firms look for future leaders, they will look for that leadership talent in you. Team skills: Cooperation with other people is essential as a management consultant, you work in project teams and are surrounded by both clients and coworkers. These must be demonstrated while you are presenting during an interview, whether they are explained or shown through actions. Drive and motivation: Know what you like and go for it. People should have a feel that you are moti- vated for a career filled with challenging assignments and long hours, and that you can maintain drive even when the things get tough. 6
  • 8. How To Land a Job in Management Consulting Recruiting Process The application process at each of the major management consulting firms is very similar. There are three main components: Pre-interview the application itself, possibly a written test, and case interviews. A candidate needs to • Cover letter master all three components to receive the • Resume offer. Pre-Interview Written test Less than 5% of applicants make it through to the interview rounds. Some applicants are • Combined verbal and written test simply discarded based on their qualifica- tions, while others are sorted out due to sub standard cover letters and resumes. The key Case interviews purpose of the cover letter and resume is to present your value proposition in a profes- • Market estimations sional manner. A few things to keep in mind • Business cases when writing your resume and cover letter • Brain teasers are: 8
  • 9. How To Land a Job in Management Consulting Cover Letter and Resume Tips • Customize your cover letter to the specific firm. Each firm is different from the others. Research the firm you are applying to via the internet or by attend- ing one of their company presentations. • The management consulting industry is very conservative, hence keep your cover letter and resume design simple and professional. Colors and fancy fonts etc. are “no goes”! • Proofread and proofread once more. Make sure your grammar and spelling are correct and please check that you have not committed the common mistake of writing a wrong firm name. Reading an application to McKinsey with a Bain name in it will immediately get you discarded – no matter of qualifications • Send your files in the PDF format to ensure that your format is received exactly as you intended. A PDF printer can be found free on the internet. The top consulting firms receive more devices (e.g. calculators or computers) when than 200,000 applications every year. Typi- performing calculations. cally, the first screening of an application does Case interviews not take more than 45 seconds to complete. It The case interview is a classic in manage- is therefore important that your application is ment consulting. The purpose is to test the focused and structured, so that the recruiter candidates’ ability to perform problem-solv- immediately gets a positive impression and ing and effectively communicate and present quickly finds the required information. findings. Problem solving skills include busi- Written Test ness judgment, quantitative skills, creativity, Most management consulting firms logical reasoning, and the ability to structure also test their applicants via a written test. an analysis. These are all skills that are highly The written test usually consists of various useful as a management consultant. In real numerical and verbal multiple-choice ques- life consulting, the client often puts you on tions. These are often very similar to what the spot by asking a question that requires you would see in a GMAT. Be aware that most problem-solving skills. The case interview firms do not allow you to use any electronic form is a great way to test how a person per- 9
  • 10. How To Land a Job in Management Consulting forms under pressure, i.e. if he/she easily Business case gets frustrated when challenged. Manage- ment consulting firms are very diligent in • Real life business problem their recruiting, so expect two to three inter- view rounds equivalent to five or six separate interviews. Estimation case Types of cases • Market sizing During a case interview, the interviewer • Volume and weight estimation may use any or all three of the available case interview types. The business case is by far the most common of the three, since the case Brain-teaser is as close as you can get to real life manage- • Various puzzles ment consulting. In a business case interview, you will be presented to a business situation on either industry level or at firm level. A business case can cover all practice areas within a manage- ment consulting firm. Business Case Examples • Company A produces refrigerators. The company is a private equity owned company and wants to double its revenue within 3 years. What do you recom- mend the company to do? • Company B produces wind turbines. The company is the global market leader, but has recently experienced declining market shares. What do you recommend Company B’s management to do? • Company C produces pumps. Due to increasing global competition the company needs to expand its manufacturing capacity. The company is in doubt how to do this – should they expand their existing facilities or should they build a new plant. What do you recommend? 10
  • 11. How To Land a Job in Management Consulting A business case is sometimes combined that the interviewee needs structure to get with an estimation case. An estimation case – to a reasonable answer. sometimes also known as market sizing case A third case interview type is the – allows an interviewer to test your logical brainteaser. Brainteasers are very seldom and quantitative skills. The aim of an estima- the sole case type in an interview. A manage- tion case is to estimate a quantity of some ment consulting brainteaser is hard to define, sort. This could be a market size measured in since the category includes a wide range of USD or a volume unit. Other examples could different questions. Examples of brainteaser be to estimate the numbers of hairdressers could be: in the US or the number of dogs in the UK. Common for all of estimation questions is Brainteaser Examples • Why are manholes round? • Imagine a 6x6x6 rubik’s cube. How many cubes can be touched? 11
  • 12. How To Land a Job in Management Consulting Still haven't applied to a consulting firm? The competition is tough. Top Tier Consulting Firms receive more than 200,000 applications every year. Take a look at our guide to Management Consulting Cover Letters and Resumes. We will show you exactly what to include in your cover letter and resume, how to structure it, how to write it, and how to format it. Proper structure makes it more likely that the recruiter will easily find the information required. The design is also very important. This is challenging for a conservative industry, so you really need to hit the balance here. We will show you examples of good-looking applications that demonstrate your knowledge of proper consulting presentation. Management Consulting Cover Letters and Resumes 6 Steps to a Successful Application: www.consultingfact.com/guides/cover_letter 12
  • 14. How To Land a Job in Management Consulting Preparation to interview rounds The consultancy interview rounds can We will go through these different areas in be rather demanding. It is likely that you will the following sections. The best way to prac- need to work on several different develop- tice these is to ally yourself with a friend or ment areas to reach your potential for the a management consultant who can practice interviews. Depending on your current level, case interview tests with you. we recommend 2-6 weeks of daily practice to Case frameworks learn to apply all necessary concepts in real Frameworks are helpful for the case inter- interview situations. view solving process, as they allow you to It is crucial that you prepare these four quickly have an idea of how to approach a areas for your interview rounds: case problem. Be aware that you will often not be able to find a framework that fits the case problem exactly, so always try to use your common sense in combination with one • Case frameworks or more frameworks. If you have studied busi- • Mental math ness or economics, then you are probably • Case cracking practice already familiar with some of the necessary • Communication skills frameworks. 14
  • 15. How To Land a Job in Management Consulting Below are some of the key analysis areas During the interview process, you need where you need a framework: to be aware that you should not commu- nicate that you are using a framework. The • Company analysis interviewer would like you to use your own • M arket analysis problem solving skills, so it won’t help you • S trategic options to say something like “I will use Porter’s Five • V enture Forces to analyze this market…” • M ergers and Acquisitions Once you have found information about a • P ricing specific framework required, you should draw • R evenue growth it and try to remember the visual details. Visu- • C ost reduction als are usually far easier to remember than trying to remember specific word contents of a framework. Below is an example for the pricing framework. Price determination framework Cost-based pricing Competitor pricing Value-based pricing Added profit Competitors’ Price of Willingness to Current costs Perceived value margin prices vs. features substitutes pay The framework above is really simple – Once you have found and illustrated the and this is important! For the price deter- key frameworks, you will need to memorize mination, we could have made a framework these. A good way to do this is to draw them taking up a few pages. However, you have all once every few days. By doing this, you are limited time in a case interview – both to solve forced to think about the specific content of the case, and to communicate the answer. the framework. This method will quickly give Therefore, it is important that you ask your- you results, and you should feel more confi- self: what are the key questions that I need dent in the case solving situation when you to answer using this framework? And for pric- can “see” the framework in your mind and ing, the different points above are the most can focus on filling in the different answers. important ones to mention. 15
  • 16. How To Land a Job in Management Consulting 450 / 25 without using paper. In addition to Mental math this, practice your paper math skills for more During the case interview, you will need complex math questions. to do a good amount of mental math – for market size estimation, case calculations, Percentages and fractions are important, brain teasers or outright math calculation and you will almost certainly need these questions. For this, you will need to practice during the interview. There might be ques- the following areas: tions requiring you to estimate a growth in percentage or to divide some numbers. In the latter case, knowing the decimal result • Addition, subtraction, multiplication of most common fractions is important. You and division on paper and mentally should memorize the results of the fractions • Percentage arithmetic from 1/5 to 1/20. • Fraction arithmetic • Currency conversion It is very likely that you will be presented • Chart reading to some charts during the interview – either as part of a case solving, or as a very specific Of course, the interviewer will not expect question about what you can read in a chart. that you can solve complex math problems On the next page you can see the examples mentally, but you should be able to do more of some of the different types of chart that simple calculations like 17x22, 229 + 128 and you should quickly be able to read. 16
  • 17. How To Land a Job in Management Consulting Bar / Line Chart Pie Chart Stacked Bar Chart Cascade/waterfall chart 100% Stacked Bar Chart Marimekko Chart 17
  • 18. How To Land a Job in Management Consulting There are many situations in your every- Case cracking practice day life where you can practice math skills. It is actually quite easy to structure the The key is to get into a mindset, where it feels case solving process. During our career, we more natural for you to work with numbers have met many bright candidates with a good mentally. Below are some examples of real life business sense and excellent mental math situations where you can practice: skills – but who did not make it through the interview process due to a lack of basic struc- • When shopping – add the numbers ture. in the shopping cart in your head, Follow the following the below 10 steps and see if you can match the correct when solving the case: result • When filling gas – look at your gas 1. Take notes while the interviewer preents the case meter and calculate what the price would have been, if you had chosen 2. Repeat the key case question to the another type of gas interviewer to ensure that you under- stood the objective • When travelling – practice currency conversion 3. Ask any clarifying questions 4. Ask the interviewer for a little time to structure your thoughts 5. Draw the case framework and think about what information you need to make a recommendation 6. Present the framework 7. Discuss the topics and ask for further clarifying questions for any relevant parts of the framework 8. Present the solution and answer the case question based on the discussion 9. Ask for the interviewers solution 10. Ask for feedback 18
  • 19. How To Land a Job in Management Consulting When the interviewer presents the case, make you change your recommendation, so listen carefully and take any necessary notes. this step is important so that the interviewer The interviewer will expect that you remem- can see that you are able to process and sum- ber any information or numbers that he marize your analysis. gives you. Of course you can forget single Communication skills pieces of information, but it is a very negative Communication skills are one of the most impression to give if you repeatedly ask for important success factors for a management information that the interviewer has already consultant. It is crucial that you show the provided. interviewer that you are a true communica- Try to involve the interviewer as much as tor. Make sure that you remember to smile possible in the solving of the case. Often, you no matter how the interview goes and who will receive hints that will help you and you the interviewer is. This sets the mood and it is can present that you are able to receive input usually contagious. Also, remember to display and being able to present clear recommen- confidence by using slow gestures while you dation based on the discussions. It is easy to speak, sitting straight, and keeping a good eye get out of track if you insist on “running the contact. The confidence part is really impor- show” entirely. tant during the case interviews. Do not be afraid to ask for time to think Another thing is to dress correct for an through the solution. We have many times interview. Recruiters say all the time that seen candidates who start candidates should stand with case solutions imme- out based on their quali- diately after the inter- fications and not their viewer is finished with stat- wardrobe, but it is doubly ing the question. This is a important in the manage- clear no-go! It is hard for ment consulting sector. you to confidently present As a management con- a framework and solution, sultant you will be deal- unless you take some time ing with executives from to think it through. You high-ranking companies, should not be afraid to take two minutes hence the interviewer will want to make sure time to do this. that you can put forth the company image in how you act and dress. Forgetting this for the Once you have discussed the solution, interview may mean you could forget it in a remember to wrap up the discussion with a client meeting. clear recommendation. The discussion might 19
  • 20. How To Land a Job in Management Consulting Hygiene and Haircuts How to dress for an Nail biting, long haircuts and poor skin interview quality are not necessarily the signs of traits that management consultants aspire Skirts, Dresses and Suits to hold. Make sure that your hair does not Pastels, print patterns and other cover your ear if you are male and does not designs are great for the weekend when come close to touching your collar. you are with friends. Keep them out of your wardrobe choices for your first man- For grooming, focus on the things that agement consulting interview. In fact, interviewers will notice first, nails that the standard black or charcoal are free from excessive nail polish suit from a mid to upper level for women and not bitten down to designer for men may seem like nubs for men. Males who need to an uninspired choice, but you want shave infrequently should time it so to create a canvas that the firm sees there is neither stubble nor razor burn. as able to meet their goals. Pair it Jewelry with a sedate white or light blue Family heirlooms and gifts from shirt and a blue, yellow or red tie. friends and relatives may have a per- Women will likely benefit from pant sonal meaning to you. This is also the case or dress suits that are conservative in cut for class rings and other signs of member- and allow them to work without adjust- ship. If they seem gaudy or ostentatious, ment. Shoes should not look like they though, you set off warning signals. Keep came from Sex and the City, either. the jewelry to watches for men and per- haps a ring, and simple earrings for More so than the clothes them- women in addition. Large gemstones selves is the attention to detail in preparing can also be a bit overpowering in setting a them. Have your clothes professionally first impression. cleaned and pressed prior to the interview. Make sure that all shoe wear is polished With all those aspects marked off and free from dirt. Above all, make sure your checklist, you can be sure that your that there are no rips or stains on any items responses to questions will be what the you plan on wearing recruiter remembers most, not the striped shirt that belongs in a club or disco. 20
  • 22. How To Land a Job in Management Consulting Case example The case below focuses on pricing, and is the structure used here and get hints on how a real life example. You should be able to see to structure your own case solution. Our client is a global airline which has proven successful with their efficient opera- tions, even during the recent financial crisis. They are now considering starting a flight service between Paris and London. There is a larger effort ongoing in making a busi- ness case for this flight service and you have been giving the assignment of pricing. How should the client price its tickets? Candidate: So, our client is a global airline is one discount class on the whole flight. We considering launching a flight route between will operate with fixed prices when custom- London and Paris, and they want to know how ers order the tickets at latest 1 week prior to to price the tickets? departure. Then the price will increase – but let’s forget that and find a baseline price. Interviewer: Yes Candidate: Alright. Can I have a minute Candidate: Can you give me more infor- to structure my thoughts? mation about the flight and service, and how deep pricing considerations you need? Flight Interviewer: Sure tickets can have very different classes and Candidate: There are three ways to decide prices, also depending on the time of pur- a price: value based price, cost-based pricing chase. and competitor-based pricing. As these are Interviewer: That’s a very good point. discount tickets in a competitive market, it This flight is a discount-only flight, so there would not make much sense to use value 22
  • 23. How To Land a Job in Management Consulting based price as the price levels would be given all competition comes from other flights and to us from the current market. So there are the Eurostar train service. It is important to two ways in which we can price discount tick- compare with the relevant alternatives when ets. I assume that there is a significant com- pricing. I would not include the car alterna- petition already with other airlines, and there tive, as the product. are also substituting products. So we need to Interviewer: Ok, fair enough look at the alternatives and use competitor pricing as input. Also we need to make sure Candidate: First we need to calculate the that we cover our costs. price of the Eurostar in to EUR in order to make it comparable. I know the exchange rate Interviewer: Sounds like a good approach. for EUR/GBP is approximately 1.10. Does that Our costs would be EUR 45 per passenger. seem reasonable? This will include all variable costs, as well as staff, flight lease and airport fees. Interviewer: It is reasonable estimate, but I can give you the actual exchange rate. Candidate: Alright, so we will need to Currently it is 1.13 look at the competitors offerings. There are three types of alternatives: Other airlines, the Candidate: So we say 1.13 times GBP 70. Eurostar train service or driving by car. Do you That equals EUR 79.10. GBP 100 times 1.13 have any information about the prices? equals 113.00 Interviewer: Yes, the other airlines charge Interviewer: Right on between EUR 40 and 60 for discount airlines, Candidate: Now we need to adjust the and the traditional flag carriers charge EUR price of the alternatives with the product con- 50 – 70 for discount tickets. The Eurostar tent. I am assuming that the alternative flights train service has varying prices between GBP use the same airports, hence the product is 70 and 100. The price to get a car through directly comparable in regards to convenience the tunnel is EUR 50. How will you do the and time. The Eurostar train travels slower analysis? than the planes, but since the train departs Candidate: First task is to compare the dif- and arrives at the city centers of London and ferent competitors’ prices vs. features so that Paris, it is actually faster and more conve- we are comparing the right things. I would nient. This means that all other things being not include the car product as this is simply equal, the consumer should be willing to pay a a different product in terms of costs, time premium for the train ticket. This means that and convenience. I will assume that almost train price of EUR 79-113 serves as an upper 23
  • 24. How To Land a Job in Management Consulting bound in this pricing exercise. make a comparison: Interviewer: Ok • Alternative discount flights: EUR 40 -60 • raditional flag carriers: EUR 50-70 T Candidate: Next we need to look at com- • urostar train: EUR 79.10 - 113.00 E plementary products that can be sold with the tickets Based on my analysis, I would recom- Interviewer: Why are you interested in mend the client to price its ticket between that? EUR 40-60 i.e. similar pricing as the direct competition. Candidate: Well, I noticed that our com- petitors can sell tickets below our cost base Interviewer: I came to a similar conclu- and that made me think that there might be sion, but I still have one question: Why do some additional revenue per customers. For think the price is given as a range and not as example revenue from baggage handling, car single data point rent, hotels and similar Candidate: Well, there can be multiple Interviewer: True explanations for that. The price range can represent differences in service levels, timing Candidate: I would estimate this addi- of the flight, brand equity and the carriers tional revenue to be EUR 5 per passenger on choice of distribution channel. average Interviewer: Okay, I think we covered Interviewer: That is a rough estimate, most elements of the case, so let us stop here. but okay Thank you very much for time. We will get Candidate: This means that from a cost back to you with some feedback. perspective, the lower bound is not EUR 45 but EUR 40. Based on the analysis we can now 24
  • 25. How To Land a Job in Management Consulting consultingfact .com Prepare for a Consulting Career 25