3. About X-Ship
When it comes to penetrating Russia it’s all about Expertise!
Expertise acquired from Shippers
Created a turn-key cross-border b-2-c solution that helped the biggest e-
commerce players penetrate Russian market.
Expertise acquired from Carriers
• Enjoyed 5 years of success with the strongest international b-2-b express-
delivery carrier – DHL – and;
• Launched and developed cross-border b-2-c import solution with the
biggest national logistics operator – SPSR
5. Generic process flow
Self Pick-up
Stations
(under construction)
RU borderWEST
Customs hub
Air line-haul
Ground line-haul
Partner
Any Moscow
airport
6. Basic service 1
Arrange first mile
• Pick-up goods from Partner’s warehouses
• Haul goods to Russia by air or by ground
Receive the shipments in the name of X-Ship
• Receive the goods both at the airport and at the customs hub
• Take the responsibility to properly receive the shipments in the name of X-
Ship and to submit all the documents to Russian Customs Office on behalf of
the importer (s)
7. Do customs clearance b2b & b2c
• Basing on the Manifest and MAWB / CMR received from the shipper X-Ship
will create all the documents required for customs clearance
• SLA: same day customs clearance (assuming all the documents are flawless)
Submit the shipments to last mile carriers
• Partner will be able to tailor the solution basing on the service level
requirement. X-Ship will provide the range of in-country last mile carriers
from cheap and semi-trackable to premium and fully trackable.
Feed transparent checkpoints door-to-door
• Full IT integration with all the parties enables X-Ship’s partners to control
every single parcel door-to-door
Basic service 2
9. Additional services 1
Dedicated customer service
To ensure smooth retailer tailored contact center process
• Team of highly-skilled advisors
• 24/7 availability
• Retailer style approach
SMS and email notifications
To ensure maximum transparency and delivery efficiency
• Notifications are sent on all crucial junctions
Comprehensive client reporting
Full transparency of parcel-flow for projections and timely response to any rising
problems
• Clear and concise reporting indicators
• Weekly basis reporting as agreed with client
• Retailer style approach
10. Additional services 2
Cash-on-delivery
Customer convenience in avoiding international payments and increased customer
base of people, who don’t own credit cards
• Cash or cashless money collection at the point of delivery
• Factoring scheme approved by the State Ministry of Finance
Co-branding
Increased sales and reputation improvement via customer trust
• B2B envelope co-promo
• Direct co-promo (lotteries, prizes)
Quality control survey
Monitor overall customer satisfaction, ensure disappointment cap
• Collection of customer experience information in 3-5 days after delivery
19. Event code Description
PU Picked up from sender
AW Arrived to the transit terminal
LB Labeled
AD Added to CMR or MAWB
MR Marked for return to sender
RS Returned to sender
LW Left transit terminal
AC Arrived to carrier warehouse
CLR Export customs clearance completed
CH Added to CMR or MAWB
FS Booked for a truck/flight
PD Departured to Russia
AC Arrived to TSW in Russia
AI Additional info required from cnee
IC Import customs cleared
DL Departured to last mile provider's (LMP) warehouse
AF Arrived to warehouse
SP Processed at LMP's warehouse and is ready for hauling to regions
PSD Planned shipping date
DF Depart facility
AB Arrived branch
SPB Processed at branch and is ready for delivery
GD General delivery (date)
WC With courier
AD Agreed delivery (date)(time)
CD Chanded delivery date (date)
CP Consignee is being contacted by phone
OK Delivery
NA Cnee not available at POD
UD Undeliverable
RT Returned to Cross-Ship
SE Consolidated for export
EC Export customs
ED Export departured
Available checkpoints
Sample order monitoring Checkpoints marked bold are
available for final customers
23. Money transfer
Place an order
Goods are
photographed
IT databasePartner’s website
Customer
Contact centre
Data
transfer
Customer care
Goods are imported to Russia by X-Ship
FulfillmentGoods
Goodsaregivenfordelivery
Last mile:
Courier
Lockers
Parcel shops
Fulfillment
24. CREDITOR: Retailer
Delivery agent
ImportCustoms
ExportCustoms
Partner
Retailer passes the
goods to delivery agent
Retailer transfers the
right to collect payment
on Retailer’s behalf to
the Factor
Payment for goods is
collected by Factor at
the point of delivery
Parcel
X-Ship
Buyer
Payment excluding factoring fee
Parcel
Orders
MAWB, HAWB,
Manifest
Parcel
FACTOR: X-Ship
Payment
Factor transfers
money to Creditor in
full amount minus the
factoring fee and at
regular intervals
In-country
carrier local
hub
PaymentParcel
Payment is transferred
to the HQ from the
branch
C.O.D.