The "Restaurant Staff Training Plan: Optimizing Your Online Food Ordering System" is a comprehensive program designed to equip restaurant staff with the skills and knowledge necessary to effectively manage and optimize their online food ordering system. The training plan covers various aspects of online food ordering, including understanding the platform, managing orders, customer service, and resolving technical issues.

1. RESTAURANT STAFF TRAINING PLAN: 4 TIPS FOR
OPTIMIZING YOUR ONLINE FOOD ORDERING SYSTEM

2. spoon.tech is an AI-powered
restaurant SaaS for process
simplification and employee
growth. spoon.tech provides
restaurant operators with AI-
powered intuitive tools to
(finally) systemize processes in
their restaurants and enable
employee learning.
ABOUT US
www.spoon.tech

3. Mission
Vision
CONTENT
• Evaluating Your Restaurant’s Needs
• Selecting The Right System
• Testing And Refining Your Online
Ordering Platform
• Providing Real-time Updates
www.spoon.tech

4. EVALUATING YOUR
RESTAURANT’S NEEDS
First things first, determine whether implementing an online
food ordering system is right for your restaurant. Ask
yourself how it will benefit your customers and your
restaurant staff.
CUSTOMERS

5. When researching online food ordering systems, consider factors such
as pricing, user interface, and customer support. Read reviews from
other restaurateurs, compare the pricing plans of each system, and
analyze the system’s features to find one that best fits your
restaurant’s needs best. A few popular examples include Menufy,
DoorDash, Toast, and Square Online. There is a particularly useful
article exactly for this kind of information by Fit Small Business.
SELECTING THE RIGHT SYSTEM

6. TESTING AND REFINING YOUR ONLINE
ORDERING PLATFORM
Once you have chosen the online ordering platform and shown the
ropes of how to operate it with your staff, it is time to integrate it into
your restaurant’s POS system and to thoroughly test the system
before launching it. By doing so, you will be able to identify any
potential issues or obstacles and ensure seamless order processing
for your customers.

7. PROVIDING REAL-TIME UPDATES
Providing real-time updates on order status is
essential to keep customers informed and reduce
anxiety during the ordering process. Consider
integrating an automated system that sends
notifications to customers at key points in the order
process. Including when it is being prepared, when it
is ready for pickup or delivery, and when it is enroute.

8. Plan for Restaurant Staff Training, To summarize, implementing an effective online
ordering system for your restaurant necessitates careful thought and planning. You
can successfully train your staff to process online orders and improve the overall
customer experience by evaluating your restaurant’s needs, selecting the right
system, providing proper training, testing and refining your platform, marketing
your system, offering incentives, streamlining the order process, providing real -
time updates, ensuring accurate order fulfillment, and collecting customer
feedback.
CONCLUSION!!!

9. CONTACT US:
For Web
Give us a call
Drop us an email
Come by Mattiellistrasse 3/28,
1040 Vienna, Austria
+43 670 655 56 82
hello@spoon.tech
www.spoon.tech