HR Case study

1. QUESTION 1
The forms of internal and external HR data that is needed to gather or
generate to undertake this project.

2. INTERNAL FACTORS/DATA POINTS
Profile of the staff.
Number of employees remained after retirement.
Number of employees in each department.
Proper policy framework for the employees.
Age distribution of receptionists, clerical staffs, housekeeping staffs, catering staffs
Skill levels employees
Turnover ratios
Overall profile/distribution of employment across job categories

3. EXTERNAL
FACTORS/DATA
POINTS
• Facility & amenities provided by the competitors has
to meet the industrial standards in order to provide
basic services to the consumers.
• Number of graduates in Tourism & Hospitality
Management
• Skill levels
• Age profile of external workforce in hotel industry
• Number of competitors
• Brand value of Capital Hotel
• Market competitors
• Market volatility