1. Paññãsãstra University of Cambodia
Siem Reap Campus 2014-2015
CHAPTER 14
Prof: Chhun
Samlie
Group 5:
- Ket Sambath
MANAGERAIL COMMUNICATION - Nhean Seila
- Meas Searey Roth
Good
- Sek Sophea
- Mao Sophoan
Bad
2. Contents
Page.
1.
Introduction
2.
The natural of managerial communication
3.
Types of communication
4.
Basic components of the communication process
5.
Managing diversity: Cultural context
6.
Communication Skill
7.
Group communication network
8.
Conclusion
9.
References
3. Introduction
We are all living in this world, we need to have
other people to living with us. Why you need to
them? Every your actions, you need to have a
partner or other people around you to help you. You
need to have a good relationship with your beloved
or other
people. In order to have a good
relationship between you and other people, we
have to communicate to each others. Even
though, you think you have a highest position in an
organization but you still need to make very good
relationship between you and your team work.
4. The Nature of Managerial Communication
Communication is the exchange of message between
people or reach common meaning (Baskin & Aronoff
1980).
Communication can be divided broadly into 2
categories:
- Verbal Communication
- Non-verbal Communication
5. Verbal Communication
Verbal communication is the written or oral use
of words to communicate. Both written and oral
communications pervade organization.
-
Oral Communication: An oral communication can
be formal or informal.
- Written Communication: Written means of
business communication.
6. Non-Verbal Communication
Non-Verbal communication uses elements and
behaviors that are not coded into words.
Non-Verbal communication divided into 4 types are:
-
Kinesics behaviors
-
Proxemics
-
Paralanguage
-
Object Language
7. Basic Components of the communication
process
The communication process’s basic components
helps us understand how challenging effective
organizational communication can be.
- Sender: Initiator of the message
- Encoding: Process of translating an intended
message into words and gestures.
8. Basic Components of the communication
process
- Message: Outcome of the encoding
process, which consists of verbal and
non-verbal symbols developed to convey
meaning to the receiver.
- Receiver: Person who receive the
whom message is exchanged.
9. Basic Components of the communication
process
- Decoding: Process of translating symbols into
the interpreted message.
- Noise: Any factor in the communication
process that interferes with exchanging
messages and achieving common meaning.
- Feedback: Receiver’s basic response to the
interpreted message
.
10.
11. Managing Diversity: Cultural Context
Culture also influences communication and
interpersonal process. Context includes situational
factors such as participants 'roles, existing relationships
and non-verbal communication.
Culture context has 2 parts:
-
High Context Culture
-
Low Context Culture
12. High Context Culture
High Context Culture emphasize establishing
and strengthening relationships in
communication while exchanging information.
13. High Context Culture
Low Context Culture, the emphasis is on
information exchange and is less focused on
building relationships by communication.
14.
15.
16. Communication Skill
To be effective communicators in various
settings, managers need strong listening and
feedback skills.
- Listening Skill is a
process of receiving,
focusing, accepting and
storing the spoken
words
- Feedback is a reply to
a message. Feedback
can be oral or written.
19. Conclusion
Managerial communication must has good
relationship and the help each others, even though
you are in high position. Moreover, the managers have
to have communication skill, verbal and non-verbal.
