Gateway provides reliable, cost-effective, secure Outsourced Server Support, Remote Server Administration, & Managed Business IT Support Services on Microsoft, Linux, Mac OSX, technologies.

1. Server Management @ GTL
Servers are the core of IT infrastructure of and management of your Server
any organization running all business Infrastructure. We become your virtual IT
applications, messaging and office team offering high availability of your
productivity tools. Managing it optimally is servers at reduced management costs.
a key to success which helps improving
business operations, user productivity, user Our well defined Service Level Agreements
satisfaction and reduced TCO [Total Cost of (SLA) based on ITIL processes provides
Ownership]. customers with the assurance of consistent
Gateway’s team of skilled and certified performance.
technicians provide Server Management
services that include proactive monitoring
Methodology @ GTL
Management Monitoring Optimization
• Day-to-day administration • Critical parameter monitoring • Optimize disk usage, processor usage &
• Patch Managment • Monitoring server trend load balancing
• Problem & incident management • Timely detection and prevention • Ensure data consistency across master server,
cluster and slaves
• Manage Backup & Recovery procedures of problems
• Cerate virtualized server environment
• Configuration and change management • Track and report user activity on using VMWARE, Microsoft and Citrix
• 24/7 operational Support critical servers • Periodic and real-time scanning for vulnerabilities

2. GATEWAY RIM DIVISION FOR “END-TO-END” REMOTE INFRASTRUCTURE MANAGEMENT
Service Offered
We offer reliable, secure, and round-the-clock (24x7) support and management
services for Microsoft, Linux and Mac based servers. Below diagram provides
broader view of our SMS [Server Management Services]
Server
Performance
Monitoring&
Management
Problem & Server
Incident Backup &
Management Restore
SMS
Service &
Server
Task
Consolidation
Management
Secturity &
Patch
Management
Benefits
The benefits of remote server administration services include the following:
» Assured server uptime
» 24x7 tech support
» Increased end-user productivity and customer satisfaction
» Reduce TCO and Better ROI
» Proactive monitoring resulting in reduced number of incidences & high
availability of the environment
» Certified technical Resources
www.rimoutsourcing.com
For more information, email us at RIM@gatewaytechnolabs.com or visit us at:
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