Second class Strategies in Digital Branding with Sofie Sandell
Dell case study
Online learning
social media and learning communities
stakeholder mapping
domain names and branding
colours and online branding
3. Twitter @Soffi_Propp
Instagram @sofiesandell
Social Media strategyDell
Always keeping social media open -never block it
Using social media to predict trends
The internal training academy -empowering people
Direct sales approach
Embrace new ideas and technology
Not serving Wall street expectations any longer
4.
5. They learned how to listen to influencers and bloggers.
Using Klout to measure who that was influential
New relationships :)
7. Twitter @Soffi_Propp
Instagram @sofiesandell
Year study carried out
% of knowledge you need to do your job that is stored in your head
1986
75%
1997
15-20%
2004
8-10%
2014
???
With 8% to 10% of knowledge being learned 10 years ago
in our work environment, how well-equipped is the knowledge worker
in your organisation to find the other 90 percent when needed?
Research Robert Kelley at Carnegie Mellon University
9. Twitter @Soffi_Propp
Instagram @sofiesandell
Your brand is:
•What you say about yourself
•What your employees say about you
•What your clients and partners say about you
•What third-party review sites say about you
10. Twitter @Soffi_Propp
Instagram @sofiesandell
What you can influence
Your domain name online
The colours you use online in your branding
16. Twitter @Soffi_Propp
Instagram @sofiesandell
Colours as storytellers
Colours are great at helping us sharing a story online.
It gives away a story about our brand.
It’s nonverbal communication.
Universal language
25. What you say about your brand
+
What others say about your brand
=
What people will see, and from there form their opinion about your brand
Are you sending out the right messages?
26.
27. Who is your audience likely to be?
Who can you influence?
30. CREATORS
CRITICS
COLLECTORS
JOINERS
SPECTATORS
INACTIVE
Creatorsmake social content go. They write blogs or upload video, music, or text.
Collectorsorganise content for themselves or others using RSS feeds, tags, and social bookmarking websites
Criticsrespond to content from others. They post reviews, comment on blogs, participate in forums, and edit wikis
Joinersconnect in social networks like Facebook, Twitter, Google+ and Pinterest
Spectatorsconsume social content including blogs, user-generated video, podcasts, forums, or reviews
Inactivesneither create nor consume social content of any kind
31. Stakeholder mapping
What is a stakeholder?
A stakeholder is anybody who can affect or is affected by an organisation, strategy or project.
Internal or external
Senior or junior levels
The people who will be affected by the change (if they don’t like it they will influence)
'People or small groups with the power to respond to, negotiate with, and change the strategic future of the organization'
(Eden and Ackermann 1998: 117).