Tony Hsieh founded Zappos in 1999 and has since grown it into a major online shoe and clothing retailer known for its excellent customer service. Some key points: - Zappos has over 1,000 brands and 900,000 unique products in its warehouse. It prioritizes fast, free shipping and returns with a 365-day return policy. - The company has over 1,400 employees and focuses heavily on building a strong company culture through its 10 core values like delivering wow through service. - Zappos prides itself on excellent customer service and has high repeat customer rates, with over 75% of purchases coming from returning customers who spend more on average than new customers.