Structure: - What is communication? - Principles of communication - Barriers 'to' & Patterns 'of' communication - Effective communication - Effective listening - Asking the right questions

4. Principles of communication Regardless of what form the communication takes place, the following principles apply:  Every aspect of communication must have a purpose  Communication is not an end in itself  Basic aspects of communication include the value of the information to be conveyed and the degree of technical skills brought to bear on it  Successful communication depends on the clarity of thinking, speech and/or writing, and the understanding of the individual or group (recipient of the message)

6. Patterns of communication 1/2 Various communication patterns exist each, designed to best address the specifics of the communication purpose. The most common ones are analysed below: The WHEEL : it's characterised from a central individual acting as the group co-ordinator passing information to the other members of the group. Applicable for handling simple tasks. As the task's complexity increase so does the demands on the co-ordinator. The "Y" : it's a centralised pattern with the channel of information flow predetermined. Applicable for handling simple tasks.

7. Patterns of communication 2/2 The ALL CHANNEL : it's characterised from a high degree of decentralisation. This model ensures full participation between its members. Applicable for solving complex tasks that require interaction between its members. For this model, the degree of leaderships is almost spread equally between all participants.

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