SpringOne Platform 2019 Session Title: So You're Up to Your Eyes in Foundations Speaker: Tony Elmore, Solutions Architect, Pivotal Youtube Link: https://youtu.be/bNPMWMq2Q1o

1. So You’re Up to Your Eyes in
Foundations?
October 7–10, 2019
Austin Convention Center

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3. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
About me…
This is hopefully the most boring slide in the entire presentation…
• Tony Elmore
• aelmore@pivotal.io
• Advisory Solutions Architect - Pivotal Labs Platform team
• Background in…
• Development
• Leading large teams on large efforts
• Project Management
• Product Management
• Pivotal Platform installation / automation / maintenance / management
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4. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Special Thanks
So, that was about me… but there are others
• Caleb Washburn
• Shawn Neal
• Garrett Weston
• Mike Hoskins
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5. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
What does it mean to be up to your eyes?
Define “A LOT"
• A lot of actual foundations
• Complex installation
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6. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Definitions
• Customer: from the perspective of the platform team, Dev Teams that
deploy applications on our platform. Not the END USER of the applications.
• Platform / Foundation: Single instance of Pivotal Platform… an Opsman
• Layers of Foundations: Sandbox -> non-prod (dev) -> perf -> staging -> prod
• Platform Team: those individuals responsible for the installation and
maintenance of foundations
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7. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Purpose
• Conceptual
• Start thinking creatively
• Ideas that you can use
• Experiences and Lessons from maintaining A LOT of foundations
• If you want slides with all the answers…
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A Lot of foundations -> Chaos
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9. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
A Lot of foundations -> Chaos
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Important and Urgent
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More Chaos
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12. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Goal is Order
• Self-sufficient Teams
• Well Groomed Backlog
• Focused Standup Meetings
• Upgrade on Schedule
• Strategic Objectives
• Confidence in Platform and Team
• Completed Tasks
• Delighted Customers
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13. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
What’s the Problem?
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What’s the Solution?
• Product Management Approach
• Technical Approach - Pipeline
• Technical Approach - Configuration Workflow
• Logging / Monitoring / Alerting / Notification
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15. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Product Management Approach
• Stories
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Product Management Approach
• Stories
• Handling Daily Support
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17. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Product Management Approach
• Stories
• Handling Daily Support
• Handling Support Tickets AND Strategic Work
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18. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Product Management Approach
• Stories
• Handling Daily Support
• Handling Support Tickets AND Strategic Work
• Role of the PM
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19. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
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20. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
• Make the Pipeline Simpler
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21. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
• Make the Pipeline Simpler
• Handle Opsman / Director Separately
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22. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
• Make the Pipeline Simpler
• Handle Opsman / Director Separately
• Add Locking Mechanism
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23. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
• Make the Pipeline Simpler
• Handle Opsman / Director Separately
• Add Locking Mechanism
• Attempts
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24. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
• Make the Pipeline Simpler
• Handle Opsman / Director Separately
• Add Locking Mechanism
• Attempts
• Selective Apply Change
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25. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
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26. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
• Make the Pipeline Simpler
• Handle Opsman / Director Separately
• Add Locking Mechanism
• Attempts
• Selective Apply Change
• Run Errands in Parallel
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27. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Pipeline
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28. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Configuration Workflow
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29. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Configuration Workflow
• Generate and Validate Configuration
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30. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Configuration Workflow
• Generate and Validate Configuration
• Commonality Variability Analysis
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31. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ 31
IaaS
Common for ALL Foundations
Specific Foundations

32. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ 32
Override Common for ALL Sandbox Foundations
Common VARS

33. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ 33
Default VARS (from Pivnet)
Secrets
Templates (from Pivnet)
Foundation Specific VARS

34. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Configuration Workflow
• Generate and Validate Configuration
• Commonality Variability Analysis
• Promotion Process
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35. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Technical Approach - Configuration Workflow
• Generate and Validate Configuration
• Commonality Variability Analysis
• Promotion Process
• Test Driven Development
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36. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Logging / Monitoring / Alerting / Notification
• Logging
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37. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Logging / Monitoring / Alerting / Notification
• Logging
• Alerting vs Notification
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38. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Logging / Monitoring / Alerting / Notification
• Logging
• Alerting vs Notification
• Thresholds
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39. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Logging / Monitoring / Alerting / Notification
• Logging
• Alerting vs Notification
• Thresholds
• Dashboards
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40. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Logging / Monitoring / Alerting / Notification
• Logging
• Alerting vs Notification
• Thresholds
• Dashboards
• SLI / SLO
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41. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
More…
• Repave
• Rotate Credentials and Certs
• Easily Target a Foundation
• Easy Password Management
• Naming Conventions
• Don’t Over-allocate Quotas
• Establish Common Terms with Customers
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42. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Let Pivotal Help…
• Install Telemetry
• Talk to your friendly Account Team representative
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43. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
How do you know you are doing it right?
• Focus on outcomes and not activities
• Intentional work and not Reactionary work
• Features are delivered to customers on a regular basis
• Customers are asking for more from the platform
• Taking on High Risk Activities
• Common Focus for Platform Team
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44. Questions and Contact
Tony Elmore
aelmore@pivotal.io
#springone@s1p