Wael El Shafei has over 16 years of experience in IT management roles within the hospitality industry. He has extensive technical skills including administration of Microsoft Windows servers, databases, networking and various hotel/restaurant management systems. His objective is to advance in an IT or computer engineering role where he can utilize his experience and skills.

1. Wael El Shafei Resume March 31, 2016
WAEL EL SHAFEI
Cell No. : +2 0100 3407930, E-Mail: wshafei@hotmail.com
PESONAL PROFILE STATEMENT
Over the past 16 years, which I spent in the hospitality industry, I did developed my managerial, personal and
technical skills; such development imposes me to think ahead, to find more growth opportunities allowing me
utilizing all my resources for the sake of my employer and myself
OBJECTIVE
To elevate myself upward through the Information Technology & Communications Hierarchy as well as Computer
Engineering, to prove and make use of my experience wherever I work and whenever needed and to achieve and
attain my self-esteem and ego enhancement
WORK EXPERIENCE
12/2013 – Present
Radisson Blu Resort El Quseir, Red Sea, Egypt
IT Manager
 Opera V 5.04 as per Rezidor Standards with all needed interfaces with PBX, Internet, Call Account and Micros POS –
Oracle based database.
 OXI and CURTIS-C interface implementation and support.
 Micros POS 9700, 3700 HMS – Oracle based database.
 ISA Server administration & implementation.
 Windows 2012, 2008, 2003 AD and GP administration.
 Wired and Wireless high speed internet access supporting all hotel rooms and public area.
 SCALIX (Linux Database) & Microsoft 365 E-mail system administration and support.
 Scala Back Office system administration – SQL based database.
 MC System for inventory and stores – Oracle based database.
 Solutions Software for payroll and HR – SQL based database.
 Backup Exec 15 for schedule backup routine, administration and implementation.
 CITRIX Servers & Thin Client Support, implementation.
 10 Rack Mounted Servers with KVM support.
 Conducting Computer training courses for the staff for all the hotel departments.
06/2011 – 11/2013
Radisson Blu Resort Taba, Egypt
IT Manager
 Opera V 5.02 as per Rezidor Standards with all needed interfaces with PBX, Internet, Call Account and Micros POS –
Oracle based database.
 OXI and CURTIS-C interface implementation and support.
 Micros POS 9700 HMS – Oracle based database.
 ISA Server administration & implementation.
 Windows 2003 AD and GP administration.
 Wired and Wireless high speed internet access supporting all hotel rooms and public area.

2. Wael El Shafei Resume March 31, 2016
 SCALIX E-mail system administration and support – Linux Database.
 Scala Back Office system administration – SQL based database.
 MC System for inventory and stores – Oracle based database.
 Solutions Software for payroll and HR – SQL based database.
 Backup Exec 2011 for schedule backup routine, administration and implementation.
 Onity Door Locking Software administration & implementation.
 7 Rack Mounted Servers with KVM support.
06/2009 – 06/2011
Corinthia Beach Resort, Sharm El Sheikh, Egypt
IT Director
 Part of the opening team.
 Network infrastructure implementation with all cabling and switches installation, configuration.
 Opera V 4 as per CHI Standards with all needed interfaces with PBX, Internet, Call Account and Micros POS – Oracle
based database.
 Micros POS 9700 HMS – Oracle based database.
 ISA Server administration & implementation.
 Microsoft Exchange Server implementation and support.
 Windows 2003 AD and GP administration.
 Wired and Wireless high speed internet access supporting all hotel rooms and public area.
 SUN Back Office system administration – SQL based database.
 MC System for inventory and stores – Oracle based database.
 Solutions Software for payroll and HR – SQL based database.
 Backup Exec 2009 for schedule backup routine, administration and implementation.
 Onity Door Locking Software administration & implementation.
 8 Rack Mounted Servers with KVM support.
03/2006 – 06/2009
Crowne Plaza Resort, Sharm El Sheikh, Egypt
IT Manager
 Upgrade all hotel infrastructure for network and switches for admin to Cisco brand with Category 6 cabling
connections to end user.
 Upgrade all hotel Hardware including Servers and Workstation PC’s to comply with new Software updates we have.
 Cisco PIX firewall configuration & implementation.
 Implementing a VPN connection to the head office of IHG.
 Micros 9700 HMS POS upgrade under SQL environment.
 Opera PMS ver. 4 upgrade under Oracle environment.
 Onity Door locking System upgrade.
 EPIX Call Account & Voice Mail installation & implementation.
 Microsoft Exchange Server 2003 upgrade.
 Microsoft ISA Server implementation & configuration to apply all user policy and firewall.
 Backup Exec utility installation & configuration to be sure regular backup is taken for different applications and to
keep system secured in case of any problem happen
 SUN Financial upgrade.
 High Speed Internet Access for Admin installation & implementation.
 WI FI guest service in all rooms and all open area installation & implementation.
 Working with implementing a total interactive TV solution with MORGANE Co. to deliver many guest enhanced
services like Video on demand, Games, digital satellite podcasting, Digital Signage, wireless and wired internet
connectivity in all guest rooms.

3. Wael El Shafei Resume March 31, 2016
 Implementing and following IHG standards and procedures for I.T strategy to meet the company goal and terms of
progress.
 Standard and policy implementation and adherence.
 Team focused and coaching my subordinates.
 Also keep monitoring the different applications to keep the standards and make sure these applications meets our
needs and if not report this to the head office with a new idea about how to enhance the products or even
recommends other products.
 Conducting Computer training courses for the staff for all the hotel departments.
 8 Rack Mounted Servers with KVM support.
04/2004 – 03/2006
Kiroseiz Three Corners Resort, Sharm El Sheikh, Egypt
IT Manager
 Part of the opening team.
 Windows 2003 Server platform environment.
 Implementing Microsoft Exchange Server 2003.
 Implementing Microsoft ISA Server 2003.
 Micros 9700 HMS POS installation & Configuration.
 Fidelio PMS Ver.7 installation & Configuration under SQL database.
 VingCard door locking implementation & configuration.
 Configuring and implementing all network infrastructure using 3 COM switches.
 SUN Financial installation & implementation.
 8 Rack Mounted Servers with KVM support.
04/2002 – 03/2004
Swiss Inn Stella DI Mare Resort, Ain Soukhna, Egypt
IT Manager
 Applying and implemented the company strategy for I.T section to meet the standards.
 Novell 5.1 Operating System installation & configuration.
 Landmark PMS system implementation & configuration.
 Micros 3700 HMS POS implementation.
 HITS Naspro System implementation for HR and Payroll.
 Applying and configuring a standard policy for all hotel users.
 H/W upgrade for most of hotel end user workstations.
 8 Rack Mounted Servers with KVM support.
04/2001 – 04/2002
Hilton Pyramids Golf Hotel Dream Land, Cairo, Egypt
IS Manager
 Part of the opening team.
 Applying all Hilton Standards concerning Information System policy.
 Fidelio PMS ver. 6 installation & implementation.
 Info Geneses POS system implementation.
 Novell ver. 5.1 Operating System implementation & configuration.
 Configuring and implementing all network infrastructure using 3 COM switches for all hotel admin points.
 TESA door locking system implementation.
 CC Mail implementation & configuration.
 ARC Server backup implementation.
 8 Rack Mounted Servers with KVM support.

4. Wael El Shafei Resume March 31, 2016
 Upgrading all Company switches and network infrastructure to meet the standards with Cisco environment switches.
 Installing & implementing ISDN internet service for admin use with related security aspects.
 Windows 2000 server configuration.
 Microsoft exchange server 2000 implementation.
 AutoCAD application implementation for all users with plotter configuration.
 VPN connection implementation as a WAN for all Bahgat Group sites.
 Oracle administration and configuration for the whole site.
 Supporting more than 200 users with different client’s applications configuration so it was a huge site and supporting
all Bahgat Group new projects.
03/2000 – 04/2001
Hyatt Regency Taba Heights, Taba, Egypt
IS Manager
 Part of the opening team.
 Novell Ver.4 Operating System configuration.
 Installing and configuring all hotels network and switches infrastructure.
 Scala 5.1 Back of office system implementation.
 Lotus Notes system administration and implementation.
 Micros 8700 HMS POS under UNIX platform implementation & configuration.
 CHESA door locking system implementation.
 Fidelio Ver. 6 PMS implementation & configuration.
 Implementing Hyatt Standards via Information Highway unique policy system to adhere to the standards and apply
all related configuration to meet the company role.
 FCS Call account implementation.
 HITS Naspro system implementation for HR and Payroll.
 Implementing Microsoft Proxy Server.
 Conducting Computer training courses for the staff for all the hotel departments.
 8 Rack Mounted Servers with KVM support.
10/1998 – 03/2000
Mövenpick Jolie Ville Resort, Sharm El Sheikh, Egypt
EDP Manager
 Part of the opening team.
 MICROS 8700 HMS POS UNDER UNIX PLATFORM IMPLEMENTATION & CONFIGURATION.
 Microsoft Exchange Server implementation.
 VingCard door locking system implementation.
 Microsoft Proxy Server implementation.
 Fidelio Ver.6 PMS implementation.
 Novell ver.4 Operating System configuration.
 Leased line 128 kb/s as a 1st hotel to install it in Sharm El Sheikh.
 Backup Exec solution for periodic system backup.
 Conducting Computer training courses for the staff for all the hotel departments.
 8 Rack Mounted Servers with KVM support.

5. Wael El Shafei Resume March 31, 2016
06/1996 – 10/1998
Advanced Computer Technology CO., ACT, Cairo, Egypt
Technical Support Engineer
 Main responsibility is to handle Micros POS.
 Conducting periodic maintenance to many chain hotels in a monthly basis.
 Supporting and installing different Micros Versions like 4700 ver.1 & 2, 8700 and 3700.
 Installing Micros POS in so many Hotels as a an ACT team member like Mövenpick Jolie Ville El Golf Resort,
Mövenpick Jolie Ville Luxor, Sheraton Cairo, Iberotel Macadi Beach Hurghada and Baron Sharm El Sheikh.
 Troubleshooting most of Micros Problem both H/W and S/W.
 Managing and installing all related interfaces for Micros with other systems like Fidelio.
 Troubleshooting all S/W problems for a normal PC and its related H/W problems like printers, scanners, etc.
 Novell installer and administrator.
 UNIX SCO installer and administrator.
 Server H/W troubleshooting and configuration with smart start array controller and all SCSI related H/W.
TECHNICAL SKILLS
 Unix SCO Operating System installer and administrator.
 Microsoft Windows Server 2003, 2008, 2012 administrator and troubleshooting.
 Active Directory configuration in terms of user policy.
 Microsoft Exchange Server 2003.2007.2010.2013 administrator + Microsoft 365 implementation & administration
 Microsoft ISA Server 2003. 2006. 2012 administrator.
 Oracle Administrator.
 SQL Administrator.
 Implementing, administrating VPN, LAN,WLAN with all needed infrastructure field
 Security solutions like Firewall systems hardware & software to avoid network infusion or outside attack or traffic that
may affect local network or important database also familiar with most antispam or spam killer software’s
 Antivirus software as a server client solution to build a strong centralized strategy against viruses, Trojans, spams,
etc. to protect all the working environment
 Novell Server 5.1 administrator with Z.E.N works configuration.
 Cisco Switches and routers administrator and troubleshooting.
 Network infrastructure design from A-Z.
 Micros POS & Opera PMS administrator and troubleshooting.
 Opera, Fidelio , Landmark PMS, Micros POS Administrator and Support
 SUN, Scala Back Office Administrator and Support
 Onity, Chessa, Tessa, Vingcard Door Locking System Administrator and Support
 FBM, Fidelio, MC Material Control System Administrator and Support
 Microsoft Exchange, Scalix, Lotus Notes Mail Server Administrator and Support
 TMS, Etisalat Innovations, FCS, HITS NasPro Call Accounting and Payroll System Administrator and Support
 Good experience concerning HTML programming.
 Troubleshooting all Network problems.
 Working with Contingence and emergency plan in case of system failure to achieve the best recovery.
 Develops effective working relationships with others regardless of level including direct reports, peers and higher
management.
 Communicates the overall vision to the team and gains common understanding of how this will be achieved. Provides
clear direction to the team.
 Works constructively under stress and pressure, maintaining consistently high levels of personal and team
productivity.
 Is able to understand the broader strategic issues whilst solving a problem; distils key points from a mass of
information.

6. Wael El Shafei Resume March 31, 2016
 Establishes clear accountability for self and others to achieve goals and targets; shows an optimism and
determination which encourages others.
 Creates some enthusiasm in others for ideas and proposals; states own positions and opinions in an assertive,
confident manner.
 Takes personal responsibility for making sure that customer problems are resolved and articulates a clear and in-
depth understanding as to what is best for the customers’ current and future needs.
 Creatively integrates different ideas and perspectives to develop new business opportunities; applies ideas from other
sectors or industries.
 Establishes and interprets key performance indicators to manage the business; consistently takes into account
financial implications of business decisions and recommendations.
 Plan and run projects using best practices in a 6-step project management process.
 Recognize and practice the leadership skills needed to run a motivated team.
 Defining clear project goals and measurable deliverables and Assigning and optimizing resources and Developing risk
management plans.
 Construct realistic schedules and budgets to achieve cost-effective and timely project delivery.
TRAINING SKILLS
 Performance Management & Competency Based Interviewing Skills Training – Radisson Blu
 Improving the Competitiveness of Tourism Sector in Egypt through Decent Work training – ILO
 Manage, Lead, Succeed Programme Training – Radisson Blu
 Windows NT Administration & Core Certified.
 Windows 2000 Server and active directory Course.
 Windows 2003 & 2008 Server and active directory Course
 Exchange Server implementation, configuration, administration and support course
 ISA Server administration and setup course
 TCP/IP and network protocol Course.
 Novell Administration & Installation Course.
 UNIX SCO Administration Course.
 Visual C language programming Course.
 Lotus Notes Domino Server and Clients administration Course.
 Train the Trainer in Hyatt Regency.
 Management Skills Training in Hyatt, Hilton, IHG and Radisson Blu.

7. Wael El Shafei Resume March 31, 2016
EDUCATION AND QUALIFICATIONS
 June 1995
B.Sc. Communication & Electronics, Faculty of Engineering, Helwan Univ, Cairo, Egypt
 Major: Communication & Electronics
 Grade: Good
 Graduation Project: Telephone Conference Circuit with Ring Topology
 Graduation Project grade: Excellent
 June 1990
Secondary School Certification, El Orman Secondary School, Dokki, Egypt
LANGUAGE SKILLS
 Arabic : Mother Tongue
 English : Excellent
 German : Poor
PERSONAL DETAILS
 Mobile No. : +2 0100 3407 930
 E-Mail : wshafei@hotmail.com
 Address : 227 Salah Salem St, Sakyet Mekki, Giza, Egypt
 Nationality : Egyptian
 Education : B.Sc. Communication & Electronics, Faculty of Engineering, Helwan Univ, Cairo, Egypt
 Gender : Male
 Religion : Moslem
 Date of Birth : July, 2nd 1971
 Place of Birth : Egypt
 Military Status : Completed
 Marital Status : Married + 2 Children
 Divining License : Valid driving license