This document outlines the learning objectives, assignments, and case study for a course on communication in health and social care organizations. The course aims to develop students' understanding of different communication methods used in health care contexts and their importance. Students will explore communication theories, legal frameworks, and how communication influences individuals. Assignments include a case study on a patient returning home after a stroke who has communication difficulties, an analysis of how IT benefits service users and care workers, and a written project organizing activities for service users that addresses communication issues.

1. Unit 1: communicating in health and social care
organizations
Methods of assignment
 CASE STUDIES
 ASSIGNMENT
 PROJECT
 IT MATERIALS GENERATED FROM THIS AND OTHER COURSE WORK
BACKGROUND AND TEACHING STRATEGIES
Communication in health and social Care is a key aspect necessary for building the right relationships
and for ensuring that all service users are able to access the appropriate support required to meet
their various needs. This unit aims to develop learner’s awareness of the different forms of
communication used in the health and social care context and the importance of communication in
service delivery.
Comprehensive exploration of the themes and theories in Health and Social Care will be carried out
as well as identifying the various forms of communications systems and any legal frameworks
surrounding gathering and recording of information about people through classroom discussion,
projects, tutorials, group activities and case studies will be undertaken. These will be applied to real
life contexts to ensure the practicability of the themes and theories identified.
Learning outcomes and assessment criteria
The learning outcomes and assessment criteria for the module are shown below. The case studies
will cover learning outcomes one or two. Assignment one will meet the criteria for learning outcomes
three. Tasks outlined in the case study and assignment should indicate the pathway to the
achievement of a pass outcome.

2. OUTCOME: UNIT 1 ASSESSMENT CRITERIA FOR PASS
1. EXPLORE COMMUNICATION
BETWEEN PEOPLE IN HEALTH
AND SOCIAL CARE
1.1.1 Apply relevant theories of
communication to health and social
care contexts
1.1.2 Review the application of a range of
communication techniques for
different purposes used in health and
social care work
1.1.3 Discuss the ways in which
communication influences how
individuals feel about themselves
1.1.4 Describe ways of dealing with
inappropriate interpersonal
communication between individuals
1.1.5 Analyse the use of techniques and
strategies for supporting
communication between people with
specific communication needs
1.1.6 Evaluate workplace strategies,
policies and procedures for good
practice in communication
2. DESCRIBE PHYSICAL, CULTURAL
AND LEGAL INFLUENCES ON
COMMUNICATION IN HEALTH
AND SOCIAL CARE
1 1.2.1 Analyse how methods of
communication are influenced by individual
values, culture and ability
2 1.2.2 Describe legislation and charters
governing the rights of individuals to
communicate.
3 1.2.3 Discuss the implication in health and
social care context of legislation and codes
of practice relating to records and
communication of information about people
4 1.2.4 Analyse the effectiveness of
organisational systems and policies in
relation to good practice in communication
5 1.2.5 Suggest and justify ways of improving
communication systems in a health or care
setting.
6 1.2.6 Demonstrate ability to communicate
appropriately using a range of techniques

3. 3. EXPLORE THE USE OF
INFORMATION TECHNOLOGY IN
COMMUNICATIONS IN HEALTH
AND SOCIAL CARE
1.3.1 Demonstrate ability to access and use
standard IT software, used routinely, to
support work in health and social care
1.3.2 Analyse how the use of IT in health
and social care benefits service users
1.3.3 Critically evaluate how IT supports and
enhances the activities of care workers and
care Organizations / agencies
1.3.4 Analyse the health and safety legal
considerations in the use of IT
INTRODUCTIONS
This case study relates to the learning outcomes one and two which you have to achieve.
ISSUE DATE: MID WAY THROUGH THE FIRST TERM
SUBMISSION DATE: END OF 1
ST
QUARTER OF THE COURSE (NOV. 15, 2010)
CASE STUDY
Bill Peterson is a 79yrs old man and has been hospitalised for the last 3 months after a severe stroke.
He has spent one month in a rehabilitation centre and is due to return home at the end of the week.
He knows he will need a great deal of support as well as his wife. Bill has developed communication
difficulties as a result of his stroke and will require a plan of care services to enable him live a full and
independent life style. Bill’s wife is a plasticising Muslim and is going to be his primary carer. She has
very minimal English language skills and is not very literate. you are Bills care manager working for a
local care agency, discuss the following:
 Discuss the relevant theories of communication and how this is applicable to Bill’s situation
This task will meet outcome criteria 1.1.1
 What would you offer Bill and his family in terms of additional support in communication?
This task will meet outcome criteria 1.1.2
 How might bill’s communication difficulty affect Bill’s personal opinion of himself?
This task will meet outcome criteria 1.1.3
 Identify any communication issues Bill and his wife might face in service provision including
any identified inappropriate interpersonal communication between bill and any care providers.
How will you deal with the issues you have identified?
 This task will meet outcome criteria 1.1.4

4.  What techniques and strategies will you provide to support communication between Bill and
his wife or Bill or Bill and any other individual with specific communication needs?
This task will meet outcome criteria 1.1.5

WRITTEN ASSIGNMENT
This assignment relates to the achievement of outcomes three.
Issue Date: Middle of Second Term
Submission Date: End of First Term
ASSIGNMENT ONE
 Analyse hoe the use of IT in Health and Social Care benefits service users. This
task will meet outcome criteria 1.3.2
 Critically evaluate how IT supports and enhances the activities of care workers and
care organizations and agencies. This task will meet outcome criteria 1.3.3
 What health and safety legal considerations are there the use of IT. This task will
meet outcome criteria 1.3.4
Written project
Issue Date: Middle of Third Term
Submission Date: End of Third Term
Identify a programme of activities which will be beneficial to service users in your
organization and which requires input from outside organization and agencies.
 Prepare and organize such activities detailing any communication/health and safety
issues or difficulties encountered with service users, staff and outside agencies.
 Indicate how you have resolved the issues, including any methods, techniques used.
 Indicate the sources of your activities and how you identified them.
 Present your findings in appropriate format.
This task should meet outcome criteria for outcomes 1.1, 1.2 and 1.3 and
distinction criteria D1.2, D1.3