The letter writer, Carla Cifra, is applying for a job as a tour guide that was advertised in a pet shop window. She is 20 years old and has some relevant experience filling in as an impromptu tour guide for friends and family when their scheduled guide did not show up. She communicated well and received positive feedback for her tour. Carla is interested in an interview for the position and requests an information pack and application form be sent to her.