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Workforce &
Workplace in
the New Normal
An study in MENA
Jun-Aug 2021
Why this
study?
The pandemic has changed the world for good.
We at inQsights wanted to better understand its
implications on workforce and workplace
management in the MENA region.
So we reached out to HR & Business Leaders in the
region, to explore:
○ their outlook on FY 2021-22
○ the factors impacting business plans
○ their visualization of the workforce & workplace
moving forward
2
Themes covered
in the study
3
Innovative Workplace models
adopted/ planned post
pandemic
Impact on Performance
Management, Rewards
and Benefits
New Agile business
strategies being deployed
The Workforce
of the Future
What did we hear? 4
Cautious Optimism
Nearly 50% respondents approached this year in ‘Wait & Watch’ mode,
while 30% were optimistic about it faring better than
pre-pandemic times
5
Forces shaping business
strategies & plans
External factors Internal priorities
43%
48%
52%
57%
67%
Macroeconomic projections
Covid-19 case trends
Confidence building measures
(Govt.)
Vaccine deployment
Industry growth projections
6
29%
52%
62%
86%
Raising investments for growth
Making up lost earnings from
2020-21
Reducing operating costs
Capturing new market space
The
workforce of
the future
How the pandemic has impacted/ is likely
to impact workforce management in the
MENA region
A shift towards greater
flexibility & change…
8
1 2 3
While retaining a degree of
control.
9
1 2 3
Impact on
workplace
models
How do workforce management trends
impact workplace models in a post-
pandemic world?
Different strokes for
different folks
11
We saw a wide variety of responses on the
workplace model for the foreseeable future
67% respondents had conducted/ were planning a Job Roles analysis to take an informed decision on this
100% physical 100% remote
33% 38% 19% 10%
Return to physical
co-working (as in
pre-pandemic
times)
Hybrid model
(both physical
& remote
working)
Physical co-
working with a
defined Remote
Working policy
Completely
remote
working
Securing
workspaces for
returning employees
12
Strong prevalence of In-office health & wellness
measures
43%
43%
71%
76%
Vaccination at the workplace
Covid-19 testing before coming to
work
SOPs for use of facilities
Partial office seating/ Hot-desking
Employee well being
measures
13
33%
29%
29%
33%
33%
None
Mental Health support
Dedicated testing support
Access to Medical Consults
Enhanced insurance cover
(employee & family)
Impact on
Performance
Management
& Rewards
Re-looking at core aspects of Performance
Management & Rewards considering
pandemic-enforced changes
Performance
Management Process
>80% respondents have tweaked their Performance
Management processes in one/ more ways
15
Most prevalent Least prevalent
Changes in
goals/
targets
57%
Tech tool for
perf. mgmt
43%
Adding
regular/
informal
feedback
38%
Productivity
tracking
tools
33%
Assessing
potential/
competenci
es
24%
Going
rating-less
19%
Compensation
>55% respondents shared they will
not be changing the treatment
of Fixed Pay & increments
>85% have refined their
Variable Pay plans in response
to the pandemic
16
Benefits
>55% respondents shared they will not
be making any changes to the
Benefits structure
Nature of changes being made by the others:
○ Reworking benefits to reflect wellness focus (24%)
○ Enhancing insurance - Life &/or Medical (19%)
○ New benefits for Work from Home (10%) 17
Agile
business
strategies
How are organizations responding to the
situation in terms of their business
strategies & decisions?
Change is afoot!
19
100% respondents reported the business undertaking
one/ more strategic responses to the situation
Digitization of the business
Productivity focus to improve bottom line
Geography/ Local conditions-based strategies
Change in customer segment/ channel/ product
Entering a new geography
67%
57%
48%
48%
43%
Respondent Profile
20
19%
19%
14%
9%
9%
10%
10%
5%
5%
Consumer
Manufacturing
Construction/ Real Estate
Energy
IT/ ITES
Pharma & Healthcare
Retail
Transportation
Media & Advertising
38%
33%
19%
10%
< 100
100 - 500
501 - 2500
2501 - 10000
Industry Company Headcount in MENA
The study included respondents from the UAE, Oman, Iran & the Kingdom of Saudi Arabia
About
21
We are a Management Consulting firm
working across industries with clients who are
keen to build a scientific, data & process-
based approach to people management.
https://www.inqsights.com/
+971 585122036
nitin.dheer@inqsights.com

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Workplace in-the-new-normal-an-in qsights-study-in-mena

  • 1. Workforce & Workplace in the New Normal An study in MENA Jun-Aug 2021
  • 2. Why this study? The pandemic has changed the world for good. We at inQsights wanted to better understand its implications on workforce and workplace management in the MENA region. So we reached out to HR & Business Leaders in the region, to explore: ○ their outlook on FY 2021-22 ○ the factors impacting business plans ○ their visualization of the workforce & workplace moving forward 2
  • 3. Themes covered in the study 3 Innovative Workplace models adopted/ planned post pandemic Impact on Performance Management, Rewards and Benefits New Agile business strategies being deployed The Workforce of the Future
  • 4. What did we hear? 4
  • 5. Cautious Optimism Nearly 50% respondents approached this year in ‘Wait & Watch’ mode, while 30% were optimistic about it faring better than pre-pandemic times 5
  • 6. Forces shaping business strategies & plans External factors Internal priorities 43% 48% 52% 57% 67% Macroeconomic projections Covid-19 case trends Confidence building measures (Govt.) Vaccine deployment Industry growth projections 6 29% 52% 62% 86% Raising investments for growth Making up lost earnings from 2020-21 Reducing operating costs Capturing new market space
  • 7. The workforce of the future How the pandemic has impacted/ is likely to impact workforce management in the MENA region
  • 8. A shift towards greater flexibility & change… 8 1 2 3
  • 9. While retaining a degree of control. 9 1 2 3
  • 10. Impact on workplace models How do workforce management trends impact workplace models in a post- pandemic world?
  • 11. Different strokes for different folks 11 We saw a wide variety of responses on the workplace model for the foreseeable future 67% respondents had conducted/ were planning a Job Roles analysis to take an informed decision on this 100% physical 100% remote 33% 38% 19% 10% Return to physical co-working (as in pre-pandemic times) Hybrid model (both physical & remote working) Physical co- working with a defined Remote Working policy Completely remote working
  • 12. Securing workspaces for returning employees 12 Strong prevalence of In-office health & wellness measures 43% 43% 71% 76% Vaccination at the workplace Covid-19 testing before coming to work SOPs for use of facilities Partial office seating/ Hot-desking
  • 13. Employee well being measures 13 33% 29% 29% 33% 33% None Mental Health support Dedicated testing support Access to Medical Consults Enhanced insurance cover (employee & family)
  • 14. Impact on Performance Management & Rewards Re-looking at core aspects of Performance Management & Rewards considering pandemic-enforced changes
  • 15. Performance Management Process >80% respondents have tweaked their Performance Management processes in one/ more ways 15 Most prevalent Least prevalent Changes in goals/ targets 57% Tech tool for perf. mgmt 43% Adding regular/ informal feedback 38% Productivity tracking tools 33% Assessing potential/ competenci es 24% Going rating-less 19%
  • 16. Compensation >55% respondents shared they will not be changing the treatment of Fixed Pay & increments >85% have refined their Variable Pay plans in response to the pandemic 16
  • 17. Benefits >55% respondents shared they will not be making any changes to the Benefits structure Nature of changes being made by the others: ○ Reworking benefits to reflect wellness focus (24%) ○ Enhancing insurance - Life &/or Medical (19%) ○ New benefits for Work from Home (10%) 17
  • 18. Agile business strategies How are organizations responding to the situation in terms of their business strategies & decisions?
  • 19. Change is afoot! 19 100% respondents reported the business undertaking one/ more strategic responses to the situation Digitization of the business Productivity focus to improve bottom line Geography/ Local conditions-based strategies Change in customer segment/ channel/ product Entering a new geography 67% 57% 48% 48% 43%
  • 20. Respondent Profile 20 19% 19% 14% 9% 9% 10% 10% 5% 5% Consumer Manufacturing Construction/ Real Estate Energy IT/ ITES Pharma & Healthcare Retail Transportation Media & Advertising 38% 33% 19% 10% < 100 100 - 500 501 - 2500 2501 - 10000 Industry Company Headcount in MENA The study included respondents from the UAE, Oman, Iran & the Kingdom of Saudi Arabia
  • 21. About 21 We are a Management Consulting firm working across industries with clients who are keen to build a scientific, data & process- based approach to people management. https://www.inqsights.com/ +971 585122036 nitin.dheer@inqsights.com