Working together to give 90000 employees a voice — Jamie Garrett
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Jamie Garrett, of Invotra, opened the summer conference with a sharp keynote showcasing engagement work and highlighting the benefits of employee voice and employees with a voice.
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Working together to give 90000 employees a voice — Jamie Garrett
- 1. #IntranetNow ® Working together to give 90,000 employees a voice Jamie Garrett @invotra
- 2. #IntranetNow Jamie Garrett @invotra We all allow our staff to share their voice through the intranet, right?
- 3. #IntranetNow Jamie Garrett @invotra Actually, do we?
- 5. #IntranetNow Jamie Garrett @invotra On average only 26% of workforce engagement is on the intranet
- 6. #IntranetNow Jamie Garrett @invotra Purpose Experience Culture The Common 3
- 7. #IntranetNow Purpose ● When should it be used? ● What is/isn’t allowed? ● Is this the right place?
- 8. #IntranetNow Jamie Garrett @invotra Raise your hand if you use 3+ applications to engage at work?
- 9. #IntranetNow Experience ● Where do I go? ● Am I doing this right? ● How long will this take?
- 10. #IntranetNow Jamie Garrett @invotra Instant ● Easily create ● Instantly connect ● 30 seconds or less
- 11. #IntranetNow Jamie Garrett @invotra Meaningful ● Specific purpose ● Measure interactions ● Informative/Suggestive
- 12. #IntranetNow Jamie Garrett @invotra Feedback ● Converse with others ● Easy to track ● Drive change
- 13. #IntranetNow Jamie Garrett @invotra
- 14. #IntranetNow Culture ● What if she/he sees it? ● Am I allowed to say this? ● Will I get in trouble?
- 15. #IntranetNow Jamie Garrett @invotra ● Positive news ● Complaints ● ‘Private’ news ● Social events
- 16. #IntranetNow Jamie Garrett @invotra 90,000 ● 2 sets of 45,000 ● 1 goal per fanbase ● 100+ other interests ● 90,000 individual voices
- 17. #IntranetNow Jamie Garrett @invotra 11 ● 11 players ● 1 goal ● 10+ other interests ● 11 individual voices
- 18. #IntranetNow Jamie Garrett @invotra Billy Andrew ● Tottenham FC ● Poetry ● Game of Thrones ● Board games ● Cooking ● Tottenham FC ● Tennis ● Shakespeare ● Gardening ● Game of Thrones
- 20. #IntranetNow Jamie Garrett @invotra Employee voice Employees with a voice
- 21. #IntranetNow Jamie Garrett @invotra Employee voice Employees with a voice
- 22. #IntranetNow Jamie Garrett @invotra Personal ● Menopause top 10 group for one of our largest customers ● Personal topics/interests discussed daily ● Staff connecting naturally ‘Hi, I am loving this group. I no longer feel like I’m alone.’
- 23. #IntranetNow Jamie Garrett @invotra Accessibility ● Content focuses on 100% of staff ● Meet with affected users ● 7200 people (8% of business) ‘User testing with a blind user in a Jobcentre who was using the intranet to do his job and getting actively involved with your social features.’
- 24. #IntranetNow Jamie Garrett @invotra We should be happy engaging on the intranet in the same way as these applications.
- 25. #IntranetNow Jamie Garrett @invotra Transparency ● Provide honest, reliable feedback ● Responds to all feedback ● Nimble and willing to change ‘I’m not happy wasting so much time trying to access information I need to do my job...’
- 26. #IntranetNow Jamie Garrett @invotra #PicturePawfect
- 27. #IntranetNow Jamie Garrett @invotra In Comparison Fake Salary Scam Picture Pawfect Average time 232 seconds 260 seconds Views 636 8572 Comments 28 762 Likes 19 2748
- 28. #IntranetNow Jamie Garrett @invotra 90,000
- 29. #IntranetNow Jamie Garrett @invotra 2,500
- 31. #IntranetNow Jamie Garrett @invotra Or
- 33. #IntranetNow Jamie Garrett @invotra Social engagement will naturally increase business engagement
- 34. #IntranetNow Jamie Garrett @invotra Make your intranet a tool your staff want to use, not have to use
- 35. #IntranetNow Jamie Garrett @invotra Your intranet has the power to increase organisational productivity
- 36. #IntranetNow Jamie Garrett @invotra Irreplaceable Natural Transformative Reliable Accessible Nimble Engaging Tantalising
- 37. #IntranetNow Jamie Garrett @invotra Thank you!
Editor's Notes
- Introduce Myself & Invotra Based on experience with organisations 38 users to 90,000 How we should be paying more attention to employee voice to not only highlight the problems but solve them too
- As i’m first up and we’ve all be travelling I’m tasked with keeping you all awake. Hands up if you provide employees with a voice on the intranet Or as employee you feel like you have this chance
- Comments on News, Polls, Groups That’s great but do we let staff engage on what they’re interested in.
- Solving the right problems, with the right people & tech solutions. Intranet we should all have access to and should be primary Specific challenges (SSO, old/static content, device issues)
- In a survey ran earlier this year SIMPLR in partnership with CMS Wire Health, IT, Banking & Finance, Government. (All sizes) But why is this the case?
- 1. Purpose (what kind of engagement do we want from staff on our intranet) 2. Experience (how easy and slick do we make the user journey) 3. Culture (What kind of culture have we embedded? Do staff trust the intranet?) They all directly impact the level of engagement on the intranet and I’ll show you how
- When/why should we use the intranet? Is it the right place? Office 365 shake up, Yammer, Teams, Slack, Facebook Workplace = CONFUSION Where doe intranet fit?
- All staff should have access The intranet should be an irreplaceable platform for communications
- Are we making it easy to use for all staff? Including Accessibility? Different ways we want to engage as end users. Instant (Quickly) - liking, commenting, sharing Meaningful (Long form) - content, blogs, ideas Feedback - (Opinions) want to feel involved
- Most common type of engagement (Liking, sharing, commenting, posting) Should be able to add in less than 30 seconds. If not = Email Intro Message Wall (Welcome, Thank you, Congratulations Crimes in the kitchen) This has been very powerful for all customers. 90000
- Takes more time, effort, though because of purpose Informative/Suggestive We expect interactions Idea
- Engagement with each other & content is great Feel involved and join the discussion. Negative comments are important to drive engagement
- Arguably the most important Can we say what we want with worrying? Can we talk about stuff non-work related
- Invotra were the same between 40-45 employees but same for 90000 or any size They all end up on the intranet Bookclub, 5-a-side football, banger of the week,
- Discover new things about those around us
- Applies to organisations of all sizes Still have one goal to win. Similar to us it’s to get work done. Lots of other interests but only really speak about 1. Missing out of different perspectives
- So now we know the problem right? Not enough engagement is taking place on the intranet and primarily that’s due to 3 things Purpose - Experience & Culture So now lets focus on how we can solve this with our people, staff, colleagues.
- EMPLOYEE VOICE Focused on just getting staff to comment and engage at work EMPLOYEE WITH A VOICE Talking about what they want naturally on the intranet Granted with 90000 users you’re going to have some bad comments many more positive ones We don’t talk about Intranets because we have to, it’s because we’re interested and passionate
- Employee voice = what we think we should say Employees with a voice = what we want to say Pay, GDPR & HR. I challenge each and everyone one of you to create a social group of interest such as ‘GOT’ come back to me after 2 weeks and tell me if I’m wrong. Menopause
- Menopause, people talking to eachother about something they want to. Other personal topics: Sci-Fi 5000 users, Gardening and Planting, Local lunch spots. Thousands of staff are connecting through the intranet NATURALLY
- Customer meets blind users up and down the country to understand how we can help Mention 7200 of 90000 1 in 5 people will live with sight loss in their lifetime 1 in 12 men, 1 in 200 women, Average 8% of an organisation
- We’re struggling to read this, right? Pretty images and text aren’t always great DWP end user told us they found it hard without alt text ALT to Describe Can’t control so help
- Honest feedback from staff Open discussion with users to help them have a piece 5000+ comments on a pay article which resulted in senior management having to review without intranet Those users made change for 90000 other users NIMBLE
- Mention ‘Who am I?’ 7 to 8 % comment on this specific piece of content every time it’s posted
- If users engage socially about person and interested topics they also increase engagement on informational Not a lot but this org didn’t comment at all before
- Social interactions increase engagement on business related items too If 90000 can achieve this so can you
- Across all customers of all sizes We ain’t guessing
- So now the tech part of solving the problem
- People before tech Shoe horning Without real voice we don’t know real problems
- If we get to hear the real voice of employees We can then choose the right tech Which will result in
- Boost trust in the intranet and business Social & business engagement increases Connect staff on interested topics Transform
- Consider all of your users Understand what users really think Creating centralised, irreplaceable platform
- Never underestimate the power of the intranet Better serve your customers More motivated to succeed Incentive organisational goals
- But to do this, it must be…...
- We’re at stand 1 if you would like any more information on us and our projects