The document summarizes the responsibilities and accomplishments of an individual as the Branch Manager and Exams Manager of the British Council in Mallorca, Spain. As Branch Manager, they ensured a smooth transition period and forged good relations with the host organization. They investigated premises for a new Palma branch and increased awareness of the British Council through local newspaper articles and interviews. They also renewed teaching resources, received a compliant exams status, and built relations with the local teaching association.