Woodbury

The Woodbury Commons outlet store in New York sees considerable foot traffic. A recent visit found that while the store was busy, some customers were not being acknowledged. The store needs to improve its visual presentation through better mannequin styling, signage, merchandising, and cleanliness. Opportunities also include improving customer service and implementing new visual guidelines discussed in prior visits. As a high-volume small store, maintaining visual standards is key to moving product and providing a positive customer experience. The store manager was advised to watch a new training video and contact their district manager with any questions.