WK 2 - Consulting Plan Part 1 - Steeple Analysis & Balanced Scorecard
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WK 2 - Consulting Plan Part 1 - Steeple Analysis & Balanced Scorecard
- 1. CONSULTING PLAN PART 1: STEEPLE ANALYSIS & BALANCED SCORECARD NINE WEST SAP PROJECT MATTHEW HALLOWELL – PROJECT CONSULTANT MGT/598 MAY 23RD, 2016 RACHELLE DISBENNETT-LEE – PROJECT SUPERVISOR
- 2. INTRODUCTION TO OPEN, THE NINE WEST SAP PROJECT WE WILL BE A COMPLETE SYSTEMS UPGRADE TO SAP. SAP IS A NEW, ADVANCED OPERATING SYSTEM USED IN THE FASHION INDUSTRY TO EXCHANGE BIG DATA INPUTS AND INFORMATION BETWEEN BRANDS, VENDORS, PRODUCTION, AND CUSTOMERS. THE SYSTEM MUST NOT ONLY MEET THE NEEDS OF EACH DEPARTMENT OR FUNCTIONAL AREA OF INTERNAL BUSINESS, BUT SHOULD ALSO INCLUDE MEETING THE EXTERNAL NEEDS OF BUSINESS PARTNERS, AND EVEN WHOLESALE CUSTOMERS. NINE WEST MANAGEMENT HAS RECEIVED NUMEROUS COMPLAINTS AND EVEN THREATS FROM LOYAL, LARGE WHOLESALE CUSTOMERS ABOUT THEIR CONTINUED USE OF AN OLD, OUTDATED OPERATING SYSTEM, ACS 400. THEY ARE ALL DEMANDING A NEW SYSTEMS UPGRADE TO SAP FOR A MORE COMPATABLE SYSTEM, WITH FASTER AND MORE EFFICIENT ELECTRONIC DATA INPUTS, OR TRANSFERS THROUGH A NEW, ADVANCED EDI SYSTEM, WHICH BETTER MANAGES ORDER ACCURACY, ENTRY, AND CUSTOMER ORDER CHANGE MANAGEMENT. THE PRESENTATION WILL INCLUDE A DETAILED STEEPLE ANALYSIS OF THE PROJECT AS WELL AS A BALANCED SCORECARD FOR EXECUTIVE MANAGEMENT USE WITH DIFFERENT CONTROL METRICS TO INFLUENCE THE PROJECT.
- 3. STEEPLE ANALYSIS OVERVIEW FACTORS S = SOCIAL T = TECHNOLOGICAL E = ECONOMIC E = ENVIRONMENTAL P = POLITICA L L = LEGAL E = ETHICA L = STEEPLE ANALYSI S
- 4. SOCIAL FACTORS • CUSTOMER DEMOGRAPHICS • FASHION TRENDS • SOCIAL MEDIA • MARKET TRENDS • FASHION CULTURE • COMPETING BRANDS • INDUSTRY STANDARDS • WHOLESALE CUSTOMER EXPECTATIONS
- 5. TECHNOLOGICAL FACTORS • EXCHANGE OF BIG DATA & INFORMATION • EDI ADVANCEMENTS • NEW TECHNOLOGICAL ADVANCEMENTS • NEW IT PROCESSES • NEW MOBILE COMMERCE ADVANCEMENTS • PAPERLESS CUSTOMER ORDER PROCESSING • NEW INDUSTRY DEVELOPMENT • NEW PROCESSES & PROCEDURES
- 6. ECONOMIC FACTORS • INCREASED PRODUCTION COSTS • UNEMPLOYMENT LEVELS • ECONOMIC STANDING: GROWTH OR DECLINE • SHIPPING COSTS • LABOR COSTS • INDUSTRY OPERATING SYSTEM COSTS • PRODUCT DEVELOPMENT COSTS • BRAND CONSUMER CONFIDENCE
- 7. ENVIRONMENTAL FACTORS • CLEAN ECO-FRIENDLY BUSINESS OPERATIONS • THE LOCAL ENVIRONMENTS IN WHICH THE BRAND OPERATES • THE BRAND'S CARBON FOOT-PRINT • NATURAL RESOURCE CONSERVATION • SOCIAL-ENVIRONMENTAL BRAND CAMPAIGNS • ENVIRONMENTAL AWARENESS • INDUSTRY IMPACTS ON THE ENVIRONMENT • PAPERLESS CUSTOMER ORDER PROCESSING & NINE WEST SHOES FOR SOUL’S CAMPAIGN
- 8. POLITICAL & LEGAL FACTORS • LAWS & REGULATIONS OF REGIONAL BRAND LOCATIONS • FASHION INDUSTRY RULES & REGULATIONS • SALES TAX OF REGIONAL BRAND LOCATIONS • CORPORATE OR BUSINESS TAXES • RELEASING FINANCIAL STATEMENTS • COMPLIANCE WITH INTERNATIONAL SHIPPING & LOGISTICS • SECURE TRADE ROUTES • IMPORT OR EXPORT TAXES
- 9. ETHICAL FACTORS • GOOD BUSINESS PRACTICES • CULTURE • ACCURATE FINANCIAL REPORTING • ETHICAL VALUES BY REGION OR LOCATION • COMMUNITY GOALS • INDUSTRY ETHICAL CODES OR STANDARDS • CUSTOMER VAULES • BUSINESS PARTNERS’ CULTURE & VALUES
- 10. BALANCED SCORECARD FOUR CATAGORIES OF DATA PROCESS: • NEW SAP PROCESSES • NEW CUSTOMER ORDER PROCESS • NEW SYSTEM • UPGRADED TECHNOLOGY • NEW USER SAP SKILLS OPERATIONAL: • PRODUCT QUALITY • IMPROVED ORGANIZATIONAL OUTPUT • IMPROVED QUALITY OF SERVICE • PRODUCTION • IMPROVED PRODUCTIVTY FINANCIAL: • DECREASING EXPENSES • NEW AREAS OF REVENUE • IMPROVING BRAND PROFITABLITY • RESOURCE EFFICIENY • CREATING IMPROVED CUSTOMER VALUE GROWTH: • EXPANDED OPERATIONS • NEW MARKETS • NEW PRODUCTS • NEW SERVICES • INCREASED PRODUCTION
- 11. CONCLUSION TO CLOSE, THE NINE WEST SAP PROJECT WILL MAKE THE COMPAMY MORE RELEVANT AND CURRENT IN THEIR MARKET, WITH BUSINESS PARTNERS AND WHOLESALE CUSTOMERS. THE SYSTSEMS UPGRADE WILL ENSURE EDI TRANSFERS CAN BE MADE MUCH EASIER AND THAT BIG DATA IMPUTS CAN BE PULLED TWICE DAILY VERSUS OVERNIGHT. IMPROVING OPERATIONS BY BRINGING THE COMPANY TO THE PRESENT DAY INSTEAD OF A DAY BEHIND IN OPERATIONS. NINE WEST WILL HAVE AN IMPROVED NEW PAPERLESS CUSTOMER ORDER PROCESS THAT WILL PROMOTE MORE ECO-FRIENDLY OPERATIONS AND BRING COMPANY SAVINGS IN LESS PAPER OR PRINTING COSTS. THE BENEFITS OF THE NINE WEST SAP PROJECT OUTWEIGH THE COSTS THE COMPANY WILL INCUR FOR RESEARCH, DEVELOPMENT, AND IMPLEMENTING THE PROJECT FOR SUCCESS WITH AN IMPROVED OUTPUT.
- 12. REFERENCES • KAPLAN, R. S., & NORTON, D. P., (2001). TRANSFORMING THE BALANCED SCORECARD FROM PERFORMANCE MEASUREMENT TO STRATEGIC MANAGEMENT: PART I. ACCOUNTING HORIZONS, 15(1), 87-104. • PERFORMANCE CONSULTING: A PRACTICAL GUIDE FOR HR AND LEARNING PROFESSIONALS (SECOND EDITION). (2008). THE JOURNAL FOR QUALITY AND PARTICIPATION, 31(2), 32. RETRIEVED FROM HTTP://SEARCH.PROQUEST.COM/DOCVIEW/219150807?ACCOUNTID=458 • PHILLIPS, J., TROTTER, W. D. & PHILLIPS, P. P. (2015) MAXIMIZING THE VALUE OF CONSULTING. BOSTON, MA; WILEY. • STRATEGY2ACT. (N.D.) BALANCED SCORECARD AND KPI, PERFORMANCE-BASED MANAGEMENT AND BENCHMARKING. RETRIEVED FROM HTTP://WWW.STRATEGY2ACT.COM/SOLUTIONS/PERFORMANCE-BENCHMARKING.HTM
Editor's Notes
- CONSULTING PLAN. PART 1: STEEPLE ANALYSIS AND BALANCED SCORECARD. NINE WEST SAP PROJECT.
- INTRODUCTION.
- A GENERAL STEEPLE ANALYSIS OVERVIEW AND DEFINITION: A STEEPLE ANALYSIS IS AN ADVANCED STRATEGIC PLANNING TOOL TO ANALYZE MACRO-ENVIRONMENTAL EXTERNAL FACTORS WITHIN A PROJECT. ANALYSIS FACTORS S = SOCIAL T = TECHNOLOGICAL E = ECONOMIC E = ENVIRONMENTAL P = POLITICAL L = LEGAL E = ETHICAL = STEEPLE ANALYSIS THE FOLLOWING SLIDES WILL REVIEW EACH INDIVUDAL FACTOR IN MORE DETAIL IN RELATION TO THE NINE WEST SAP PROJECT. (PHILLIPS, J., TROTTER, W. D. & PHILLIPS, P. P. 2015)
- SOCIAL FACTORS TO BE ANALYZED: CUSTOMER DEMOGRAPHICS FASHION TRENDS SOCIAL MEDIA MARKET TRENDS FASHION CULTURE COMPETING BRANDS INDUSTRY STANDARDS WHOLESALE CUSTOMER EXPECTATIONS THESE ARE ALL EXTERNAL SOCIAL FACTORS THAT ARE THE FIRST COMPONENT IN THE STEEPLE ANALYSIS FOR THE NINE WEST SAP PROJECT. SOCIAL FACTORS ARE NEVER CONSTANT AND CAN HELP A BUSINESS CHANGE OVER TIME, OR DEVELOP ADVANCED MARKETING STRATEGIES THAT WORK TO IMPROVE PRODUCTS AND THE SALES PROCESS. FOR THE NINE WEST PROJECT, THESE SOCIAL FACTORS HAVE INFLUENCED THE NEED AND DEMAND FOR AN IMPROVED OPERATING SYSTEM. (PERFORMANCE CONSULTING, 2008)
- TECHNOLOGICAL FACTORS TO BE ANALYZED: EXCHANGE OF BIG DATA AND INFORMATION EDI ADVANCEMENTS NEW TECHNOLOGICAL ADVANCEMENTS NEW IT PROCESSES NEW MOBILE COMMERCE ADVANCEMENTS PAPERLESS CUSTOMER ORDER PROCESSING (MAY ALSO BE PART OF ENVIRONMENTAL FACTORS) NEW INDUSTRY DEVELOPMENT NEW PROCESSES AND PROCEDURES THESE ARE ALL THE EXTERNAL TECNOLOGICAL FACTORS THAT ARE THE SECOND COMPONENT IN THE STEEPLE ANALYSIS FOR THE NINE WEST SAP PROJECT. TECHNOLOGICAL FACTORS ARE LINKED TO THE PROCESSING POWER OF THE ORGANIZATION. ALONG WITH INDUSTRY STANDARDS THAT DEVELOP THE NEED OR DEMAND FOR TECHNOLOGICAL CHANGE. FOR THE NINE WEST SAP PROJECT THE NEW OPERATING SYSTEM WILL IMPROVE THE ACCURACY OF THE DATA OR INFORMATION THAT IS BEING TRANSMITTED, IMPROVE ORDER TURN AROUND, AND PROCESSING TIME, AS WELL AS BETTER MANAGE SYSTEM CHANGES THAT WORK TO IMPROVE BRAND PERFORMANCE OR OPERATIONS. (PHILLIPS, J., TROTTER, W. D. & PHILLIPS, P. P. 2015)
- ECONOMIC FACTORS TO BE ANALYZED: INCREASED PRODUCTION COSTS UNEMPLOYMENT LEVELS ECONOMIC STANDING: GROWTH OR DECLINE SHIPPING COSTS LABOR COSTS INDUSTRY OPERATING SYSTEM COSTS PRODUCT DEVELOPMENT COSTS BRAND CONSUMER CONFIDENCE THESE ARE ALL THE EXTERNAL ECONOMIC FACTORS THAT ARE THE THIRD COMPONENT IN THE STEEPLE ANALYSIS FOR THE NINE WEST SAP PROJECT. ECONOMIC FACTORS CAN INFLUENCE CHANGE IN BUSINESS OPERATIONS. SOMETIMES THESE CHANGES MY BE POSITVE OR NEGATIVE. HOWEVER, THE NINE WEST SAP PROJECT, WHILE BEING A HUGE INITIAL COST, SHOULD HELP THE BRAND IMPROVE EFFIECIENCY IN OPERATIONS AND OUTPUT THAT WILL CUT COSTS WHILE IMPROVING THE BOTTOM LINE. (PERFORMANCE CONSULTING, 2008)
- ENVIRONMENTAL FACTORS TO BE ANALYZED: CLEAN ECO-FRENDLY BUSINESS OPERATIONS THE LOCAL ENVIRONMENTS IN WHICH THE BRAND OPERATES THE BRAND'S CARBON FOOT-PRINT NATURAL RESOURCE CONSERVATION SOCIAL-ENVIRONMENTAL BRAND CAMPAIGNS ENVIRONMENTAL AWARENESS INDUSTRY IMPACTS ON THE ENVIRONMENT PAPERLESS CUSTOMER ORDER PROCESSING AND NINE WEST SHOES FOR SOUL’S CAMPAIGN THESE ARE ALL THE EXTERNAL ENVIRONMENTAL FACTORS THAT ARE THE FOURTH COMPONENT IN THE STEEPLE ANAYLSIS FOR THE NINE WEST SAP PROJECT. THE SHOES FOR SOUL’S CAMPAIGN WAS DESIGNED AS A SOCIAL-REFORM CAMPAIGN THAT REWARDED THOSE IN NEED WITH A FREE PAIR OF SHOES WHEN ANY CUSTOMER WOULD BRING AN OLD, WORN, PAIR OF SHOES TO A NINE WEST STORE TO BE RECYCLED. THE CUSTOMER WOULD GET HALF OFF FOR EACH DROP OFF DATE ON A NEW PAIR OF SHOES AND, ONCE BOUGHT, NINE WEST WOULD SHIP A FREE PAIR OF SHOES FOR THOSE IN NEED. ENVIRONMENTAL FACTORS WILL BE IMPROVED GREATLY WITH THE NINE WEST SAP PROJECT. THE BRAND WILL BE ABLE TO DEVELOP PAPERLESS ORDER PROCESSING PROCESSES THAT SAVE ON PRINTING AND OVERALL PAPER USE. (PHILLIPS, J., TROTTER, W. D. & PHILLIPS, P. P. 2015)
- POLITCAL AND LEGAL FACTORS TO BE ANALYZED: LAWS AND REGULATIONS OF REGIONAL BRAND LOCATIONS FASHION INDUSTRY RULES AND REGULATIONS SALES TAX OF REGIONAL BRAND LOCATIONS CORPORATE OR BUSINESS TAXES RELEASING FINANCIAL STATEMENTS COMPLIANCE WITH INTERNATIONAL SHIPPING AND LOGISTICS SECURE TRADE ROUTES IMPORT OR EXPORT TAXES THESE ARE ALL THE EXTERNAL POLITICAL AND LEGAL FACTORS THAT ARE THE FITH AND SIX COMPONENTS IN THE STEEPLE ANALYSIS FOR THE NINE WEST SAP PROJECT. POLICTICAL AND LEGAL FACTORS OF THE STEEPLE ANALYSIS ARE VERY IMPORTANT AS ALL BUSINESSES MUST FOLLOW THE LAW OF THE LANDS IN WHICH THEY OPERATE. MANAGERS NEED TO BE AWARE THAT ALL LAWS AND REGULATIONS REGARDLESS OF LOCATION ARE BEING FOLLOWED BY THE COMPANY. THE COMPANY MUST ENSURE COMPLIANCE WITH ANY RULE OR REGULATION THAT APPLIES TO THE INDUSTRY OR COMPANY OPERATIONS, OR EVEN EXECUTIVE MANAGEMENT. (PERFORMANCE CONSULTING, 2008)
- ETHICAL FACTORS TO BE ANALYZED: GOOD BUSINESS PRACTICES CULTURE ACCURATE FINANCIAL REPORTING ETHICAL VALUES BY REGION OR LOCATION COMMUNITY GOALS INDUSTRY ETHICAL CODES OR STANDARDS CUSTOMER VALUES BUSINESS PARTNERS’ CULTURE AND VALUES THESE ARE ALL THE EXTERNAL ETHICAL FACTORS THAT ARE THE LAST AND SEVENTH COMPONENT IN THE STEEPLE ANALYSIS FOR THE NINE WEST SAP PROJECT. THESE ETHICAL FACTORS ARE FOUNDED ON WHAT IS CONSIDERED TO BE MORALLY RIGHT AND SHOULD PROMOTE GOOD OR BETTER BUSINESS PRACTICES WITHIN THE FASHION INDUSTRY. THE NINE WEST SAP PROJECT WILL ALLOW EMPLOYEES IN KEY DEPARTMENTS TO BETTER MEET ETHICAL OBLIGATIONS IN BUSINESS, LIKE ACCURATE FINANCIAL REPORTING, WHICH IS KEY FOR A PUBLICLY HELD COMPANY WITH INVESTORS AND SHAREHOLDERS. WHAT IS RIGHT INFLUENCES ON BUSINESS PRACTICES THAT IMPROVE ETHICAL STANDARDS. (PHILLIPS, J., TROTTER, W. D. & PHILLIPS, P. P. 2015)
- THE BALANCED SCORECARD. (KAPLAN, R. S., & NORTON, D. P., 2001). (STRATEGY2ACT. N.D.)
- CONCLUSION.