The document discusses an assess-action-appraise process for improving business performance. It involves assessing the current state, prioritizing actions, taking steps to improve sales or processes, and then appraising results against key performance indicators to measure success of changes made. Training, coaching, and mentoring services are also described to help facilitate elements of the action plan and ongoing performance improvement.

1. "Success is the result of a long term
commitment to improving excellence.
The small steps leading to a mighty leap"
Tom Peters

3. Doing things in a different way…...
Get the product out easier and cheaper

4. Assess, Action, Appraise
Assess
• “Audit”, “health check”, “review”, “state of the nation” – whatever you want to call it - an
assessment is carried out of where you are in your business right now.
• The process is tailored to suit your business but typically will involve carrying out a “Stop;
Start; Continue” exercise with all of the team, including a short one-to-one interview. More
time will be spent with each of the managers on a one to one basis and also observations
made “on the job”.
• An agreed prioritised output document will be created detailing actions that will bring the most
benefit.
Action
• Normally once the output document has been assessed it is clear that further actions should
be taken to improve sales team performance and/or processes. Often Winning Edges are
asked to supply services to facilitate elements of the action plan. In many cases Winning
Edges are then retained by clients, for an agreed period, to deliver ongoing services following
the success of the initial action plan.
Appraise
• Once the actions have been taken an appraisal should take place to measure the level of
success of the changes made. KPI’s should be agreed at the start of the project and these
should now be used to measure delivery through the process.

5. Training, Coaching, Mentoring
Training
• Aligning training with your business strategy, goals, and needs.
• Great course design and delivery making for great learning.
• Building on existing best practice in-house and across the industry
• Unique Speed Training™ concept
• Unique Winning Edges® training programme
Coaching
• Coaching has become a critical element of team development and yet it is rarely
understood and often implemented poorly. We can directly coach your managers and
teams or train your managers how to coach their own teams.
Mentoring
• Almost every successful sales person can point to one person, or a few people, who were
instrumental to their success. They can name the mentors who encouraged them, showed
them the error of their ways and helped them over the humps.

6. Winning Edges Speed Training™
Winning Edges Speed Training™
• Speed Training has evolved through customer demand and has created a real niche in
training for the hospitality and events sector
How it works
• Once the training requirements have been assessed and agreed modules will be written
specifically for your team.
• These modules will be delivered in 2-3 hour slots
• Minimising the effect on the operation and the team dynamic yet offering short, sharp,
impactful and interactive training sessions with positive ROI and improved performance
from the teams
• Up to three sessions can be done in one day allowing the whole team to be trained without
affecting the customer.
What sort of modules can be offered?
• Typically the sort of modules that have been carried out include:
 Developing a Sales Culture; Exceptional Customer Experience, Basic Sales
Techniques; Advanced Sales Techniques; Communication; Conversion and
Upselling; Sales for Non Sales People, Coaching Skills, Leadership &
Management, etc
Feedback
• Overwhelmingly positive reviews some of which can be viewed on
http://www.winningedges.com/hotel-and-hospitality-testimonials/
• Net Promoter Score (NPS) of +100 (maximum score)