2. 6 things we want to discuss today
1. Who are we? What do we do?
2. How do we do it?
3. Our Progress so far…
4. Why should you chose us?
5. Customer Testimonials
6. Proposed Plan
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3. 1
Who are we? What do we do?
Affluent Global
Business Process
Customer Support
Consulting
CRM
Remote technology
Implementations
support for PC users
(core focus on
across the U.S.
Microsoft Dynamics)
Outlook Hotmail/Live Windows Issues
Geographies: United States, Latin America, Japan
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4. 2
How do we do it?
Remote Customer Support – Process Map
Customer Targeted Advertising to customers who seek help with
issues related to Outlook, Hotmail, Windows OS etc.
Acquisition
Drive users to our website; User calls the U.S. based
toll free number, attended by our Support Expert;
Customer Support Expert obtains remote access to the caller’s PC
Conversion and diagnoses the issue
Remote Support
Solve the Issue via remote access (TeamViewer/GoToAssist)
and Issue
Solving
User is directed to our payment gateway page to complete
Payment* the payment
*Payment depends on the complexity and time required to solve; ranges between $ 50 - $300
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5. 3
Our progress so far..
17,000 calls
~50% of customers call us
2040 Served Customers back when they face a
different issue
950 Repeat Customers
Support
Expert
Customer
Delight
Customer
Satisfaction
We understand that we are
better off if every user who
calls us is indeed delighted
Customer by our service, speed and
price;
Happiness Our Support Experts strive to
delight each user they attend
to
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6. 4
In their own words..
I choose TechOnWare and I have been very impressed with their
commitment and high level of service. I have a very basic
understanding of computers. But they served me well.
- Susan Williams, Fremont, CA
TechOnWare has been looking after us for some time now, the
service is second to
none, efficient, effective, professional, competitive and delivered with
integrity.
- Paul Schalacter, Fort Lauderdale, FL
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7. 5
Why should you chose us?
Experienced management team with a cumulative experience
of over 50 years in Technology, Microsoft Ecosystem, Customer
Support and Operations
Good understanding of User Behavior, Internet
Advertising, Traffic Building and Windows Ecosystem
Off-shore model Low costs
Highly Scalable
Available 24/7/365
Flexible (Agile workflow; Zero downtime; rapid process
modifications and deployment)
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10. 8
You can reach us here
Contact Us:
India
Plot no.305, 3rd Floor, Beside CGR
International School, Ayappa Society,
Madhapur, Hyderabad - 500 081.
Call: +91 7702221700
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