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ⓒ 2010 ActivEngage Inc. All Rights Reserved.
WHY LIVE CHAT?
Convert Anonymous Web Shoppers Into Live Prospects
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Challenge:
Connecting With Web Site Visitors
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Engage Your Web Visitors !
 The Right Message at the Right Time
How can I be of
assistance?
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
A matter of Seconds to Connect
 6 Second rule
 After 15 seconds 20% of Chats will be lost
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
The Shift
Informational to Conversational
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Connecting With Site Visitors
 Do you Currently Live in This Area?
 When are you looking to move?
 We have additional information on that home if you
would like it
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Quality Chat =
Minutes Conversations
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Four Step Conversion Process
 Establish Rapport
 Steer the Conversation
 Give Options
 Obtain Information
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Chat Conversion Metrics
 2-4% Website Visitors Engage in a Conversation
 80% 3 Point Data Capture
 Full Name
 Email
 Phone
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Engage - Connect - Convert
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Convert Anonymous Web Shoppers Into Live Prospects
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Frederic Guitton
www.activSalesAgent.com
fguitton@activSalesAgent.com
321-441-7717

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Why Live Chat

  • 1. ⓒ 2010 ActivEngage Inc. All Rights Reserved. WHY LIVE CHAT? Convert Anonymous Web Shoppers Into Live Prospects
  • 2. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Challenge: Connecting With Web Site Visitors
  • 3. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Engage Your Web Visitors !  The Right Message at the Right Time How can I be of assistance?
  • 4. ⓒ 2010 ActivEngage Inc. All Rights Reserved. A matter of Seconds to Connect  6 Second rule  After 15 seconds 20% of Chats will be lost
  • 5. ⓒ 2010 ActivEngage Inc. All Rights Reserved. The Shift Informational to Conversational
  • 6. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Connecting With Site Visitors  Do you Currently Live in This Area?  When are you looking to move?  We have additional information on that home if you would like it
  • 7. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Quality Chat = Minutes Conversations
  • 8. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Four Step Conversion Process  Establish Rapport  Steer the Conversation  Give Options  Obtain Information
  • 9. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Chat Conversion Metrics  2-4% Website Visitors Engage in a Conversation  80% 3 Point Data Capture  Full Name  Email  Phone
  • 10. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Engage - Connect - Convert ⓒ 2010 ActivEngage Inc. All Rights Reserved. Convert Anonymous Web Shoppers Into Live Prospects
  • 11. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Frederic Guitton www.activSalesAgent.com fguitton@activSalesAgent.com 321-441-7717