The document discusses why prospects are not calling sales reps back and provides advice on how to get prospects to return calls. It states that prospects are not calling back because sales reps are not providing enough value in their messages. It advises reps to stop leaving boring messages and instead craft messages that provide helpful, useful information to prospects by learning what is important to them. Reps should focus on discussing the benefits their product or service provides to the prospect rather than what the rep wants.