This document discusses in-memory donations to charities. It notes that in-memory donations are growing faster than legacy donations. However, many charities are not adequately acknowledging or following up with in-memory donors. The document analyzes data on response times and volumes of communications from various charities in different countries to in-memory donors versus other donors. It finds that in-memory donors generally receive less and slower responses. The document advocates for charities to collect donor data appropriately, provide more personalized responses to in-memory donors that are sensitive to their grieving process, and give donors more control over the relationship.
The document summarizes Damian O'Broin's presentation at the Institute of Fundraising NI Conference in 2012. Some key points from the presentation include the rise of in memory donations through funeral collections, tribute funds, and online platforms like JustGiving. Data is shown on the growth of in memory donations outpacing legacy gifts. However, research also suggests that charities often fail to properly acknowledge and engage with in memory donors through slow responses, lack of personalization, and insufficient follow up communications. The presentation advocates for charities to better understand grieving donors' needs and put them in control through more humanized and personalized approaches.
Taken from our presentation for Hospice UK November 2016, this gives an overview of the In-Memory Insight research programme and in-memory giving for the Hospice sector and overall UK market.
nfpSynergy Trust in Charities Report December 2016nfpSynergy
Here are the slides for the latest of our research into trust in charities. This is the third wave of research this year, and for the first time we have measured trust in the Fundraising Regulator rather than the Fundraising Standards Board.
This document contains excerpts from various sources on the topic of donor commitment and fundraising best practices. It discusses how committed donors are the most valuable, providing statistics on how high-commitment donors yield more revenue. It also examines what drives donor connection, commitment and behavior, including experiences and touchpoints. The document outlines the 7 key drivers of donor commitment and emphasizes cultivating intimacy with donors by using their name and addressing them directly.
Mythbusters - Why Conventional Fundraising Wisdom is WrongDamian O'Broin
This document discusses three myths about fundraising and philanthropy:
1) Sending thank you letters to donors is a waste of time. However, several studies and organizations found increased donations when thank you letters were sent.
2) You can't replicate a viral fundraising campaign like the ice bucket challenge. While difficult, the document provides tips for developing a campaign that could also go viral with proper resources, culture, patience, tools, and strategies.
3) Germany is the best football team in the world. This myth is busted, as Germany cannot claim this title absolutely.
This document discusses several myths about fundraising and donor engagement. It debunks the myths that sending thank you letters is a waste of time, that mailing donors too often will drive them away, and that people need concrete facts and figures to persuade them to donate. It presents evidence that timely thank you's are important to donor commitment, frequent mailings do not negatively impact donors, and emotional stories about individuals can be more effective at inspiring donations than statistics.
Fundraising Ireland copywriting for fundraising masterclassDamian O'Broin
This document provides tips and best practices for writing effective fundraising copy. It discusses using simple, unexpected, concrete, credible and emotional stories to engage donors. Story archetypes like rags to riches and the hero's journey are mentioned. The document also recommends using active voice, short sentences, and relating the story to the reader. It emphasizes asking directly for donations rather than vague requests for "support." Overall, the document gives guidance on storytelling techniques and grammatical choices to optimize fundraising appeals.
The document summarizes Damian O'Broin's presentation at the Institute of Fundraising NI Conference in 2012. Some key points from the presentation include the rise of in memory donations through funeral collections, tribute funds, and online platforms like JustGiving. Data is shown on the growth of in memory donations outpacing legacy gifts. However, research also suggests that charities often fail to properly acknowledge and engage with in memory donors through slow responses, lack of personalization, and insufficient follow up communications. The presentation advocates for charities to better understand grieving donors' needs and put them in control through more humanized and personalized approaches.
Taken from our presentation for Hospice UK November 2016, this gives an overview of the In-Memory Insight research programme and in-memory giving for the Hospice sector and overall UK market.
nfpSynergy Trust in Charities Report December 2016nfpSynergy
Here are the slides for the latest of our research into trust in charities. This is the third wave of research this year, and for the first time we have measured trust in the Fundraising Regulator rather than the Fundraising Standards Board.
This document contains excerpts from various sources on the topic of donor commitment and fundraising best practices. It discusses how committed donors are the most valuable, providing statistics on how high-commitment donors yield more revenue. It also examines what drives donor connection, commitment and behavior, including experiences and touchpoints. The document outlines the 7 key drivers of donor commitment and emphasizes cultivating intimacy with donors by using their name and addressing them directly.
Mythbusters - Why Conventional Fundraising Wisdom is WrongDamian O'Broin
This document discusses three myths about fundraising and philanthropy:
1) Sending thank you letters to donors is a waste of time. However, several studies and organizations found increased donations when thank you letters were sent.
2) You can't replicate a viral fundraising campaign like the ice bucket challenge. While difficult, the document provides tips for developing a campaign that could also go viral with proper resources, culture, patience, tools, and strategies.
3) Germany is the best football team in the world. This myth is busted, as Germany cannot claim this title absolutely.
This document discusses several myths about fundraising and donor engagement. It debunks the myths that sending thank you letters is a waste of time, that mailing donors too often will drive them away, and that people need concrete facts and figures to persuade them to donate. It presents evidence that timely thank you's are important to donor commitment, frequent mailings do not negatively impact donors, and emotional stories about individuals can be more effective at inspiring donations than statistics.
Fundraising Ireland copywriting for fundraising masterclassDamian O'Broin
This document provides tips and best practices for writing effective fundraising copy. It discusses using simple, unexpected, concrete, credible and emotional stories to engage donors. Story archetypes like rags to riches and the hero's journey are mentioned. The document also recommends using active voice, short sentences, and relating the story to the reader. It emphasizes asking directly for donations rather than vague requests for "support." Overall, the document gives guidance on storytelling techniques and grammatical choices to optimize fundraising appeals.
This document discusses in memory donations and how charities respond to donors who make donations in memory of a loved one. It finds that Irish charities provide a slower response and less personalized response to in memory donors compared to charities in other countries like New Zealand and Canada. It also finds that Irish charities are less likely to follow up with in memory donors after the initial thank you. The document provides examples of poor responses from some charities and suggests charities could improve by collecting better donor data, listening to donors, providing more human and personalized responses, and giving donors more control over how their donation and the deceased are recognized.
Do you care about your donors... and do your donors careDamian O'Broin
The document discusses donor care and how charities respond to different types of donations. It summarizes a mystery shopper study that examined how quickly 15 charities in the UK, Ireland, Canada and New Zealand responded to donations of different types. The study found that responses were often slow, generic and lacking personalization. Charities also varied in how they responded to memorial donations, with some providing more empathetic and personalized responses than others. The document advocates for charities to enhance donor satisfaction through more prompt, thoughtful and relationship-focused communication with donors.
Siohban Brown thanks the donor for their donation to Starship hospital. Donations transform lives by allowing children to receive the best possible care during their greatest time of need. Behind every ill child is compassionate staff dedicated to helping, and the donor's donation will help support children and families during their most difficult moments.
Donor Acquisition - Lessons from the frontline of the meltdownDamian O'Broin
This document discusses challenges and lessons learned in donor acquisition in Ireland. It notes that Ireland has a small population and limited data and media options compared to larger countries like the UK. However, some charities have still been able to recruit donors profitably despite these constraints. Effective messaging appeals to emotions and uses techniques like contrast, visual stimuli, self-focus, tangible examples, and stories with a clear beginning and end. A case study shows that using these types of "sticky" and emotional messages in direct mail significantly increased response rates and resulted in more new donors acquired at no net cost.
This document provides information about a DM Masterclass on creating persuasive direct marketing messages and writing great copy. It includes tips on appealing to the "old brain" through simple, unexpected, concrete, credible, emotional messages and stories. Examples are given of old brain stimuli like self-centeredness, contrast, tangible inputs, visual stimuli, and emotions. The importance of delivering messages to the old brain through sticky messages using simple, unexpected, concrete, credible, emotional stories is discussed.
This document is a 3 page summary from Damian O'Broin presented at the Norwegian Fundraising Conference on donor care and thank you strategies. It emphasizes the importance of donor-centric communications and focusing on donor retention by providing recognition, demonstrating impact, and giving donors a sense of control over their donations. O'Broin cites data showing donor attrition rates and increased donations when organizations implement donor-focused strategies like personalized thank you letters and impact reports.
This document provides guidance on creating persuasive direct marketing messages and writing effective copy. It discusses appealing to the "old brain" by using simple, unexpected, concrete, credible and emotional messages told through stories. The document also summarizes techniques from experts such as the Heath Brothers on creating sticky messages and from Renvoisé and Morin on appealing to the six old brain stimuli including self-centeredness, contrast, tangible input, beginning and end, visual stimuli, and emotions. Overall, the document emphasizes the importance of appealing to emotions and the subconscious in an engaging yet simple manner to create persuasive direct marketing messages.
1. Donor care is important to retain donors and prevent attrition, which can lead to loss of donations over time. Loyal, long-term donors who feel appreciated are more likely to continue and increase their support.
2. Personalized, prompt thank you communications within 48 hours of receiving a gift are critical. Donors who receive a timely, personalized thank you are much more likely to donate again in the future.
3. Building strong relationships with donors through personalized communications and showing the impact of gifts is key to donor retention and cultivation. Focusing on the donor experience leads to greater loyalty and engagement over the long term.
This document contains notes and links from a presentation on fundraising and donor engagement. It discusses the importance of appealing to donors' emotions, telling stories, and using visual stimuli to promote donations. It emphasizes thanking and recognizing donors promptly after receiving a gift to maintain strong donor relationships and encourage repeat donations. Effective thank you's make the donor feel special, show the impact of their gift, and arrive promptly after the donation.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
The document provides 66 tips to improve direct marketing. Some of the key tips include thanking donors promptly, telling compelling stories, writing longer letters, personalizing content, asking for larger donations more often, differentiating content, optimizing typography and forms, engaging donors through calls and emails, and applying relevant selectors to mailing lists. The tips are intended to improve response rates and increase donations through better direct marketing practices.
The document provides guidance on developing an effective case for support to persuade potential donors to fund an organization. It stresses the importance of having a clear vision, mission, and values, being well-prepared with relevant information, and including key elements in the content such as the problem being addressed, the organization's approach, expected outcomes, and sustainability plan. The case should emphasize benefits over features, credibility, and realistic expectations while using clear language, case studies, and research to back up claims.
The document outlines key principles for developing a fundraising strategy, including understanding donor motivations, developing relationships with donors, and utilizing various funding sources such as individuals, trusts/foundations, corporations, and government grants. It discusses fundraising approaches in Ireland and provides an overview of common funding sources and amounts donated annually.
Donor Comms: The good, the bad and the downright uglyDamian O'Broin
1. Many charities are not adequately communicating with donors and are failing to properly thank donors for their contributions.
2. Modern donors expect more personalized, prompt, and two-way communication through various channels like email, social media, mobile phones, rather than traditional letters.
3. A study found that most charities were slow to thank donors for their contributions or did not properly record donor contact information, highlighting a need for improved donor communications.
The document lists various words or phrases beginning with each letter of the alphabet, some related to social activism and others that are random. It also includes brief results from a social activism campaign, noting the number of participants, emails sent, and supporters recruited. The document has a lighthearted tone and seems to be highlighting different tools and topics related to social activism in an unconventional alphabetical format.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
This document discusses in memory donations and how charities respond to donors who make donations in memory of a loved one. It finds that Irish charities provide a slower response and less personalized response to in memory donors compared to charities in other countries like New Zealand and Canada. It also finds that Irish charities are less likely to follow up with in memory donors after the initial thank you. The document provides examples of poor responses from some charities and suggests charities could improve by collecting better donor data, listening to donors, providing more human and personalized responses, and giving donors more control over how their donation and the deceased are recognized.
Do you care about your donors... and do your donors careDamian O'Broin
The document discusses donor care and how charities respond to different types of donations. It summarizes a mystery shopper study that examined how quickly 15 charities in the UK, Ireland, Canada and New Zealand responded to donations of different types. The study found that responses were often slow, generic and lacking personalization. Charities also varied in how they responded to memorial donations, with some providing more empathetic and personalized responses than others. The document advocates for charities to enhance donor satisfaction through more prompt, thoughtful and relationship-focused communication with donors.
Siohban Brown thanks the donor for their donation to Starship hospital. Donations transform lives by allowing children to receive the best possible care during their greatest time of need. Behind every ill child is compassionate staff dedicated to helping, and the donor's donation will help support children and families during their most difficult moments.
Donor Acquisition - Lessons from the frontline of the meltdownDamian O'Broin
This document discusses challenges and lessons learned in donor acquisition in Ireland. It notes that Ireland has a small population and limited data and media options compared to larger countries like the UK. However, some charities have still been able to recruit donors profitably despite these constraints. Effective messaging appeals to emotions and uses techniques like contrast, visual stimuli, self-focus, tangible examples, and stories with a clear beginning and end. A case study shows that using these types of "sticky" and emotional messages in direct mail significantly increased response rates and resulted in more new donors acquired at no net cost.
This document provides information about a DM Masterclass on creating persuasive direct marketing messages and writing great copy. It includes tips on appealing to the "old brain" through simple, unexpected, concrete, credible, emotional messages and stories. Examples are given of old brain stimuli like self-centeredness, contrast, tangible inputs, visual stimuli, and emotions. The importance of delivering messages to the old brain through sticky messages using simple, unexpected, concrete, credible, emotional stories is discussed.
This document is a 3 page summary from Damian O'Broin presented at the Norwegian Fundraising Conference on donor care and thank you strategies. It emphasizes the importance of donor-centric communications and focusing on donor retention by providing recognition, demonstrating impact, and giving donors a sense of control over their donations. O'Broin cites data showing donor attrition rates and increased donations when organizations implement donor-focused strategies like personalized thank you letters and impact reports.
This document provides guidance on creating persuasive direct marketing messages and writing effective copy. It discusses appealing to the "old brain" by using simple, unexpected, concrete, credible and emotional messages told through stories. The document also summarizes techniques from experts such as the Heath Brothers on creating sticky messages and from Renvoisé and Morin on appealing to the six old brain stimuli including self-centeredness, contrast, tangible input, beginning and end, visual stimuli, and emotions. Overall, the document emphasizes the importance of appealing to emotions and the subconscious in an engaging yet simple manner to create persuasive direct marketing messages.
1. Donor care is important to retain donors and prevent attrition, which can lead to loss of donations over time. Loyal, long-term donors who feel appreciated are more likely to continue and increase their support.
2. Personalized, prompt thank you communications within 48 hours of receiving a gift are critical. Donors who receive a timely, personalized thank you are much more likely to donate again in the future.
3. Building strong relationships with donors through personalized communications and showing the impact of gifts is key to donor retention and cultivation. Focusing on the donor experience leads to greater loyalty and engagement over the long term.
This document contains notes and links from a presentation on fundraising and donor engagement. It discusses the importance of appealing to donors' emotions, telling stories, and using visual stimuli to promote donations. It emphasizes thanking and recognizing donors promptly after receiving a gift to maintain strong donor relationships and encourage repeat donations. Effective thank you's make the donor feel special, show the impact of their gift, and arrive promptly after the donation.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
The document provides 66 tips to improve direct marketing. Some of the key tips include thanking donors promptly, telling compelling stories, writing longer letters, personalizing content, asking for larger donations more often, differentiating content, optimizing typography and forms, engaging donors through calls and emails, and applying relevant selectors to mailing lists. The tips are intended to improve response rates and increase donations through better direct marketing practices.
The document provides guidance on developing an effective case for support to persuade potential donors to fund an organization. It stresses the importance of having a clear vision, mission, and values, being well-prepared with relevant information, and including key elements in the content such as the problem being addressed, the organization's approach, expected outcomes, and sustainability plan. The case should emphasize benefits over features, credibility, and realistic expectations while using clear language, case studies, and research to back up claims.
The document outlines key principles for developing a fundraising strategy, including understanding donor motivations, developing relationships with donors, and utilizing various funding sources such as individuals, trusts/foundations, corporations, and government grants. It discusses fundraising approaches in Ireland and provides an overview of common funding sources and amounts donated annually.
Donor Comms: The good, the bad and the downright uglyDamian O'Broin
1. Many charities are not adequately communicating with donors and are failing to properly thank donors for their contributions.
2. Modern donors expect more personalized, prompt, and two-way communication through various channels like email, social media, mobile phones, rather than traditional letters.
3. A study found that most charities were slow to thank donors for their contributions or did not properly record donor contact information, highlighting a need for improved donor communications.
The document lists various words or phrases beginning with each letter of the alphabet, some related to social activism and others that are random. It also includes brief results from a social activism campaign, noting the number of participants, emails sent, and supporters recruited. The document has a lighthearted tone and seems to be highlighting different tools and topics related to social activism in an unconventional alphabetical format.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
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How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...Aleksey Savkin
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
Key Components:
- Stakeholder Analysis
- Strategy Decomposition
- Adoption of Business Frameworks
- Goal Setting
- Initiatives and Action Plans
- KPIs and Performance Metrics
- Learning and Adaptation
- Alignment and Cascading of Scorecards
Benefits:
- Systematic strategy formulation and execution.
- Framework flexibility and automation.
- Enhanced alignment and strategic focus across the organization.
4. In Honour In Lieu of Flowers In Memory
Funeral Collections Tribute funds
5.
6.
7. “Money given… in
memory… will outstrip
money given through
legacies in 10 years’ time,
delegates at the Institute of
Fundraising’s National
Convention heard”
8. Just Giving in memory donations
£2,500,000
£2,000,000
First quarter £1,500,000
income
£1,000,000
£500,000
£0
1 2 3 4 5
2007 2008 2009 2010 2011
9. The top 5
fundraisers on
mycharity are
all giving in
mycharity.ie 15/3/12
memory
21. Grieving
• To provide a positive focus
“For my husband, he wanted something positive out of it, so
he said we‟ll be pro-active, instead of sitting around in self
pity...”
(Female, 40s)
In Memory Research
22. Grieving
• To keep the relationship alive
“You look at your life, it‟s really really weird, I feel, I wouldn‟t
say it‟s guilt, I feel I want to give... I feel I’m giving
something to her... she‟s not down here for me to give it to
her...”
(Female, 40s)
In Memory Research
23. Grieving
• To combat helplessness
“You feel a bit helpless, and it‟s nice because at the end you
think I‟ve raised all this money now, you push and push
people to sponsor you.”
(Female, 30s)
In Memory Research
24. Grieving
• I want them to be proud of me
“I like to think she‟s looking down from heaven, if there‟s a
heaven, and she thinks „good on her‟. That‟s what she‟d
say, good on you. You go girl”
(Female, 20s)
In Memory Research
25. Grieving
• I want them to know I loved them
“I want him to know he was valued so much, that he meant
so much to me, to all of us.”
(Male, 40s)
In Memory Research
26. Supporting
• Make the bereaved feel better
“For her she could see all the names of her friends which I
think is lovely... she could say all these people care about
me and I can count on my friends when times are rough.”
(Female, 40s)
In Memory Research
31. Average speed of response*
New Zealand
Canada
In Mem
Generic Postal
Online -1st postal
Ireland
0 10 20 30 40 50 60 70
Ask Direct/Bluefrog Benchmarking 20
32. Average communication volumes
Average number of communications
Paper mail and email
*Average volume of communications received between donation and end-Sep 2011
Ask Direct/Bluefrog Benchmarking 20
33. Average communications
volumes
9
Average number of communica ons
8
7
Paper mail and email
6
5 Ireland
4 New Zealand
3 Canada
2
1
0
Generic postal In Mem dona on Online dona on: Online dona on: packs
dona on emails
Ask Direct/Bluefrog Benchmarking 20
34. Volumes received by charity –
UK
Number of communications received
Ask Direct/Bluefrog Benchmarking 20
35. Volumes received by charity –
Ireland
12
Number of communications received
10
8
Online:email
6 Online:postal
4 Generic postal
2 In Memory
0
Ask Direct/Bluefrog Benchmarking 20
36. Why are we ignoring In Memory
Donors?
Follow up to donation
Yes No
46%
54%
Irish In Memory Donors receive almost 20% less mail.
46% of Irish charities sent nothing beyond a thank you within first 6 months.
Ask Direct/Bluefrog Benchmarking 20
37. But not as much as some…
% of charities with no follow up
100%
80%
60%
40%
20%
0%
Ask Direct/Bluefrog Benchmarking 20
38. A bit more detail…
Ask Direct/Bluefrog Benchmarking 20
39. A bit more detail…
14
12
Number of Charities
10
8
Ireland
6 New Zealand
4 Canada
2
0
0 1 2 3 4 5
Total number of mail packs mailed to In Mem donor
Ask Direct/Bluefrog Benchmarking 20
40. So much for the quantity.
What about the quality?
41. Do In Memory donors get a fitting
reply?
Ask Direct/Bluefrog Benchmarking 20
42. Do In Memory donors get a fitting
reply?
16
14
12
Number of charities
10
Got nothing
8 In Mem Thank You
Generic Thank You
6
4
2
0
Ireland New Zealand Canada
Ask Direct/Bluefrog Benchmarking 20
43. Breaking it down – in the UK
Gift-specific thank
In Mem focus Hand signed Hand written Mention cousin Mention flowers Offer tribute Offer support Offer to tell family
you
Amnesty
Greenpeace
Macmillan
CRUK
GOSH
NSPCC
Red X
RNLI
SA
STC
UNICEF
World Vision
BHF
RNIB
Oxfam
Ask Direct/Bluefrog Benchmarking 20
45. Quality of Response - Ireland
Amnesty International
Ireland
6
World Vision Barnardos
5
Unicef 4 Barretstown
3
Trócaire 2 Bóthar
1
0
Oxfam CMRF
MS Society Concern
Irish Red Cross Focus Ireland
Irish Heart Foundation Irish Cancer Society
Ask Direct/Bluefrog Benchmarking 20
59. Personal. And information gathering
Ref to relation to
bereaved, but
also, to the
flowers. No other
charity did the
latter.
Hand signed
card from
Director. No
other charity did
this.
Option to leave
message online.
(Relationship
development AND
meeting donor
needs)
Hand signed
64. Very few calls
The British Red Cross called
three times in five days. None
of the callers had any record of
the previous. All said exactly the
same thing – talking at, not with.
Pre-call post card from the
Australian Salvation Army
75. “You know when it’s a computer saying thank you and
when it’s a person.
And, quite frankly, I prefer if it’s a person.”
(Female, 62)
Source: After the love has gone. Bluefrog 2008