User Centered Design call for Lesson 1 where students shall identify groups of stakeholders on the project outcome and justify their choice by the involvement and impact of the product on each of these groups.

1. Lesson 1
Who are the users?
• Group 6 •
CCU 2015/2016
Francisco Maria Calisto (70916) | Bruno Cardoso (72619) | Ana Beatriz Alves (74190) | Inês Urbano (75296)

2. 1. Stakeholders
Whoever is involved in the development of the product.
There are several types of stakeholders with varying degrees of influence on the final result.

3. Base stakeholders
End-users
Clients
Target audience for the direct interaction of
this product.
Elderly people
Nursing home caregivers
Activity program volunteers
Relatives

4. Base stakeholders
End-users
Suppliers
Entities accountable for providing services
to the clients
Human-resources managers
Medical staff
Nursing homes

5. Base stakeholders
Development team
Suppliers
Webmasters
Test team

6. Satellite
stakeholders
Who indirectly benefits from
this project
Medical institutions
Pharmaceutical companies
Salespersonnel

7. 2. User Profiles
For each base stakeholder, we should define relevant traits that will help us meet our users needs.

8. Knowing the user
Interests
Relaxing
Socializing
Watching TV shows
Needs
Being in touch with family
Remembering appointments or duties
Limitations
Basic gadget usage
Weak eyesight
Limited motion ability

9. Elderly people
Characteristics
Age factor 65+
Basic literacy qualifications
Early contact with technology
Mental capacity
Reduced mobility
Impaired vision or hearing
Communication with relatives
Health status
Dependant on a third-party
Retired

10. Nursing home
caregivers
Characteristics
Awareness of each person’s
individual care needs
Good connection with their
patients
Proximity to patient family
On-site support
Ensurance the sound mind of the
elderly
Long or short-term nursing
supervision

11. Activity program
volunteers
Characteristics
Easy to adapt to technologies
Patience in helping
Responsible for basic technical
support
Responsible for hiring advanced
technical support

12. Relatives
Characteristics
Time availability
Relationship with the elder
Provide characteristics about
the elderly person
Warns all the hazard situation
in which the elderly person
might get into, due to their
special condition

13. 3. Focus Group
Which entities will constitute our main user-base.

14. We chose this groups of stakeholders...
Elderly people
The product is aimed mainly
towards this group of people.
Nursing home employees
Provide personal care or any
kind of assistance in need for
the elderly.
Relatives
Can aid in over-complex tasks
and operate the application
with ease.
Possible remote vigilance.

15. And the main focus group of stakeholders...
Main focus Elderly people
Who are they?
- 65+;
- Basic literacy qualifications;
- Normal literacy qualifications;
- Advance literacy qualifications;
- Elderly University Students;
- Retired;
- Mainly limited;
- Limited mobility;
- Lack of view;
- Technologically unfit;