Would you know how to do E-Commerce in Canada?
This cross-border whitepaper gives you insights in the Canadian E-Commerce market. While covering the lastest trends, purchase behaviour and delivery preferences, this whitepaper helps you entering the Canadian market.
Enjoy reading!
The document discusses consumer trends in Vietnam from 2015 to 2016. It finds that consumer and business confidence increased substantially over the last 18 months, indicating spending and business expansion should rise. However, it also notes that Vietnam may be developing a debt culture similar to pre-2008 crisis levels in other countries. Key trends include rapid growth of digital connectivity and smartphone usage, a potential increase in FMCG spending in modern trade channels, and growth in sectors like banking, education, and healthcare. The document predicts 2016 will be Vietnam's best growth year yet but warns that any major global crisis could severely impact Vietnam due to rising debt levels if currency stability is compromised.
#FutureinFocus examines how the latest trends in PC online usage, display advertising, online video, mobile usage that are shaping the Canadian digital marketplace and what it means for the year ahead... (via comScore)
The 2013 Global Retail E-Commerce IndexMelih ÖZCANLI
Consumer
electronics
Apparel
Media
products
9%
The document analyzes the 2013 Global Retail E-Commerce Index, which ranks 30 countries based on their attractiveness for online retail. The top countries include China, Japan, the US, UK, and South Korea. Developing markets make up 10 of the top 30 spots, showing strong growth potential.
While developed and developing markets initially appear different, they actually share many similarities in online retail trends. Consumers globally are sophisticated shoppers who research products online. Retailers in all countries use innovative strategies like mobile optimization and flexible delivery options to attract customers. Consumer electronics and apparel dominate online sales across all
How Travel Brands Can Target Offers Like Retail Giants SheerID
Digital travel sales continue to grow in the travel industry, with some estimates predicting the industry earned close to $700 billion in 2018. But despite this success, today’s travel brands face a looming e-commerce crisis. Mass discounting, a tactic utilized by 93 percent of travel industry marketers, has conditioned consumers to expect large discounts on travel purchases, cutting into profit margins and leading to diminished brand recognition and loyalty.
In order to build a more sustainable e-commerce model for the long term, today’s travel brands must shift away from this one-size-fits-all online discounting approach. This is something they can accomplish by rethinking their sales and marketing strategies to create gated offers – promotions and special discounts designed to target members of a particular group based upon their occupation, life stage or affiliation.
In this webinar, Skift and SheerID examine the trillion-dollar spending power behind high-value customer groups like military, college students, teachers, and seniors and what motivates them to make purchasing decisions. By following the lead of industry-leading retail brands, we’ll uncover actionable strategies and tactics for travel marketers to apply to their own business to drive new customer acquisition and loyalty.
The GGV Capital Digital Economy Index looks at the IRR of publicly-traded ecommerce companies that are shaping economic performance in consumer industries ranging from ecommerce, fintech, education technology, food technology, wellness and health tech, and more.
What are consumers trends in 2017?
What 2017 consumer index could tell you? Would consumer spend much on Education, Entertainment or Food & Beverage?
See to know more
Vietnam is one of Southeast Asia’s most beautiful countries with over 90 millions population. Vietnam economy has been developing over past 30 years with many achievements and became one of top countries attracting FDI in Asia Pacific. Even Covid-19 pandemic has attached Vietnam economy, however under the intelligent management, we have controled well the pandemic and push the economy grow again.
ASHAVI has consolidated insights from different source of data, providing you the prospect of Vietnam economy beside pandemic impact.
We hope you find useful information in this book.
If you want deeper understanding and market analysis, contact us : www.ashavi.com for more details.
The document discusses consumer trends in Vietnam from 2015 to 2016. It finds that consumer and business confidence increased substantially over the last 18 months, indicating spending and business expansion should rise. However, it also notes that Vietnam may be developing a debt culture similar to pre-2008 crisis levels in other countries. Key trends include rapid growth of digital connectivity and smartphone usage, a potential increase in FMCG spending in modern trade channels, and growth in sectors like banking, education, and healthcare. The document predicts 2016 will be Vietnam's best growth year yet but warns that any major global crisis could severely impact Vietnam due to rising debt levels if currency stability is compromised.
#FutureinFocus examines how the latest trends in PC online usage, display advertising, online video, mobile usage that are shaping the Canadian digital marketplace and what it means for the year ahead... (via comScore)
The 2013 Global Retail E-Commerce IndexMelih ÖZCANLI
Consumer
electronics
Apparel
Media
products
9%
The document analyzes the 2013 Global Retail E-Commerce Index, which ranks 30 countries based on their attractiveness for online retail. The top countries include China, Japan, the US, UK, and South Korea. Developing markets make up 10 of the top 30 spots, showing strong growth potential.
While developed and developing markets initially appear different, they actually share many similarities in online retail trends. Consumers globally are sophisticated shoppers who research products online. Retailers in all countries use innovative strategies like mobile optimization and flexible delivery options to attract customers. Consumer electronics and apparel dominate online sales across all
How Travel Brands Can Target Offers Like Retail Giants SheerID
Digital travel sales continue to grow in the travel industry, with some estimates predicting the industry earned close to $700 billion in 2018. But despite this success, today’s travel brands face a looming e-commerce crisis. Mass discounting, a tactic utilized by 93 percent of travel industry marketers, has conditioned consumers to expect large discounts on travel purchases, cutting into profit margins and leading to diminished brand recognition and loyalty.
In order to build a more sustainable e-commerce model for the long term, today’s travel brands must shift away from this one-size-fits-all online discounting approach. This is something they can accomplish by rethinking their sales and marketing strategies to create gated offers – promotions and special discounts designed to target members of a particular group based upon their occupation, life stage or affiliation.
In this webinar, Skift and SheerID examine the trillion-dollar spending power behind high-value customer groups like military, college students, teachers, and seniors and what motivates them to make purchasing decisions. By following the lead of industry-leading retail brands, we’ll uncover actionable strategies and tactics for travel marketers to apply to their own business to drive new customer acquisition and loyalty.
The GGV Capital Digital Economy Index looks at the IRR of publicly-traded ecommerce companies that are shaping economic performance in consumer industries ranging from ecommerce, fintech, education technology, food technology, wellness and health tech, and more.
What are consumers trends in 2017?
What 2017 consumer index could tell you? Would consumer spend much on Education, Entertainment or Food & Beverage?
See to know more
Vietnam is one of Southeast Asia’s most beautiful countries with over 90 millions population. Vietnam economy has been developing over past 30 years with many achievements and became one of top countries attracting FDI in Asia Pacific. Even Covid-19 pandemic has attached Vietnam economy, however under the intelligent management, we have controled well the pandemic and push the economy grow again.
ASHAVI has consolidated insights from different source of data, providing you the prospect of Vietnam economy beside pandemic impact.
We hope you find useful information in this book.
If you want deeper understanding and market analysis, contact us : www.ashavi.com for more details.
This report summarizes Vietnam's economy in the second quarter of 2020 based on various data sources. Retail sales declined sharply in the first four months but recovered in May. Car sales decreased 29% and motorbike sales dropped 3% year-over-year in the first quarter. International visitors plummeted due to COVID-19, falling 56% in the first half of the year. Consumer prices rose 4.19% on average in the first six months versus 2019. The report provides detailed charts and analysis on economic trends in Vietnam during this period.
Intro to E-commerce in South East Asia - CitibankDavid Jou
Pomelo Fashion presents at 2014 Citibank ASEAN stars of the next decade! Includes, e-commerce growth trends in south east asia and sectors most likely to benefit from emerging mobile and social media trends.
Online Mobile and Social Networks in Vietnam, October 2015Cimigo
This document discusses how connected Vietnamese consumers are online, on mobile, and through social networks. Some key points:
- Over 40 million Vietnamese are online, more than the populations of Australia and New Zealand combined.
- The majority of urban Vietnamese consumers are online and using the internet for various activities like searching for new products.
- Younger generations tend to use social networks more while older consumers focus on news sites. Facebook is the dominant social platform in Vietnam with over 31 million users.
- Mobile internet access is growing rapidly in Vietnam, with 91% of online consumers accessing the internet via mobile phones. Smartphones are driving increased mobile connectivity and traffic.
- Native mobile apps are very popular in Vietnam, especially for
The document discusses the rise of digital technology in Vietnam and its impacts. Key points include:
- Vietnam has seen rapid growth in internet and social media penetration, with 66% of the population now having internet access. Digital media has become the second largest touchpoint after TV.
- E-commerce is growing significantly and estimated to reach $33 billion by 2025. Mobile apps have disrupted transportation, food delivery, payments, and lending.
- While digital brings convenience, issues around privacy, cybersecurity and fake news have risen. The government is working to regulate data protection and promote e-government services and transparency.
- Market research is evolving digitally, with a trend away from paper/phone surveys towards online panels
This document discusses e-commerce trends in packaged goods (FMCG) globally and by region. It finds that while e-commerce is growing steadily overall, rates of adoption vary significantly between countries. Asia has seen the most rapid adoption, led by South Korea where nearly 100% of younger consumers shop online and e-commerce accounts for 16.6% of FMCG sales. China also has very high rates of online shopping. In contrast, e-commerce remains less developed in the US and Latin America. The document examines factors driving different levels of online shopping adoption around the world and predicts that e-commerce will account for 9% of global FMCG sales by 2025.
Ultimate Guide to E-commerce Statistic in SEA and especially Vietnam market.
A must-have pocket but in-depth guideline you should read before entering Vietnam!
E-commerce in Vietnam is growing rapidly due to increasing internet penetration and smartphone usage. While online shopping is becoming more popular, e-commerce currently makes up a small portion of Vietnam's retail market. The payment infrastructure is also still developing, with many consumers preferring cash transactions. Mobile applications and social media are emerging areas for digital gifting, but security and credibility issues present challenges to further growth of e-commerce and digital gifts in Vietnam.
The crisis associated with COVID-19 is changing the e-commerce market. In just a few weeks, we have found ourselves in a completely new reality. For some, the pandemic is a chance for business development and gaining new market segments; for others, it has become a dramatic struggle for survival.
That's why our Codest experts dived into the market, analyzed available data, and prepared our own analysis and tips for all e-commerce companies which are struggling to win the battle with COVID-19. We released the report that is must-read for the whole industry (and not only!). It will help you understand better the current situation on the market and inspire you how to turn a threat into a success.
Vietnam search for tomorrow – insights for brandsssuserf08d02
Vietnam has one of the fastest growing internet economies in Asia. There has been significant growth in internet penetration in rural Vietnam, with 77% of people in rural Vietnam now having internet access. Rural users are increasingly relying on search and YouTube to access information on a variety of topics from jobs and education to health and beauty. As a result, rural Vietnam will be a key driver of future growth in Vietnam's internet economy. The COVID-19 pandemic has accelerated Vietnam's transition to online services with searches for on-demand delivery, education, finance and healthcare all seeing major increases. Vietnamese consumers are now highly engaged in online research before making purchases and expect convenience across online and offline shopping channels.
Le marché européen B2C e-commerce poursuit sa croissance
Le marché européen B2C e-commerce a poursuivi sa croissance à deux chiffres en 2015. Avec un taux de 13,3% (2014: 13,6%) de croissance, les ventes B2C en ligne en Europe ont atteint 455,3 milliards € en 2015.
Pour 2016, il est prévu que le taux de croissance va diminuer un peu plus, à 12,0%. En conséquence, le chiffre d'affaires européen B2C e-commerce devrait atteindre la marque de 500 milliards € en 2016 (509,9 milliards €). Ces chiffres proviennent du rapport européen B2C E-commerce, qui a été commandé par Ecommerce Europe et créé par la Fondation E-commerce. Ce rapport donne un aperçu des chiffres de e-commerce européens, y compris les ventes en ligne, le nombre de clients Internet et la part du commerce électronique dans le PIB européen. En outre, le rapport européen B2C E-commerce 2016 offre les principaux chiffres de 25 principaux marchés européens en termes de e-commerce.
Spire Research & Consulting prepared a report for Gates on Vietnam's ICT landscape as of January 2019. Key points include:
- Vietnam has a population of 96 million with 55 million internet users and mobile phone penetration at 125%. Windows is the dominant desktop OS while Android dominates mobile.
- The ICT sector is growing rapidly, with telecom revenues up 4.83% and IT revenues up 16.15% in the first half of 2018. Cloud computing and e-commerce are also rising sharply.
- Emerging technologies like IoT, AI and big data present opportunities for Vietnam to develop its ICT exports, building on its strong human resources and education in STEM fields. Cybersecurity remains
The document provides an overview of Vietnam's socioeconomic situation one year after the start of the COVID-19 pandemic. Some key points:
- Vietnam's GDP grew by 2.91% in 2020, making it one of three Asian countries with positive growth despite the pandemic.
- Unemployment increased to 2.26% but underemployment decreased slightly to 2.51%. The number of newly registered businesses fell by 2.3% but average registered capital increased by 32.3%.
- Imports and exports increased in 2020, with exports rising 6.5% and imports up 3.6%, resulting in a trade surplus of $19.1 billion. Foreign direct investment reached $28.5
China travel retail market report by daxue consultingDaxue Consulting
China's domestic travel retail market has benefited from COVID-19, as travel restrictions led Chinese tourists to spend domestically. The market is expected to reach ¥150 billion by 2025, up from ¥54.5 billion in 2019. The China Duty Free Group dominates the market with over 85% share and saw sales increase 9.5% in 2020 despite the pandemic. Luxury brands have also shifted focus to online channels and partnerships with domestic retailers and destinations to cope with the loss of international tourists and daigou sales under COVID-19.
This document discusses trends in online retail and ecommerce in Europe from 2005 to 2009. It notes that:
- Online shopping has grown significantly, with more categories available and more Europeans shopping online regularly.
- Countries like the UK and Sweden have higher rates of online shopping adoption compared to others.
- Retailers have expanded their online presence over time, with examples given of Tesco and Neckermann.
- Germans have increasingly shopped online for convenience, lower prices, and greater selection. Spending and comfort with online shopping has grown.
Vietnam mobile game market in review 2018 and h1 2019Nguyen Minh Quang
Vietnam has a growing mobile game market, reaching $365 million in revenue in 2018. The market is dominated by esports and casual games, though MMORPGs generate the most revenue. Top games include PUBG Mobile, Free Fire, and League of Legends: Wild Rift. The market experienced a downturn in 2018 when telco card payments were shut down, decreasing revenues by 60-70%. Local game development is growing but still focuses on casual games monetized through ads. ESports and game streaming are rising trends in Vietnam.
Vietnam’s consumer finance (CF) market (by commercial banks & FinCos) has dipped to low double-digit growth (10.7%YoY, 2020) after a year of hardship. However, despite the headwinds, Vietnam CF managed to secure over 20% of the country loan book.
The unprecedented COVID-19 outbreak accelerated the following key trends in the CF market:
The pandemic prompted the acceleration of the digital transformation of customer journey amongst FinCos
The launch of mobile money and the booming of digital payment brought both challenges and opportunities for FinCos, especially their credit card business
M&A emerged as the game-changer to foster future growth given the strong growth potential of the CF market and the Government’s policies that support sector consolidation and expansion of FinCos to repel black credit market.
Download FULL report: https://bit.ly/vietnam-consumer-finance-report-2021
VIETNAM ESPORTS GUIDEBOOK 2019 by Appota Esports [Short Version]Appota Group
Please visit the link for more detail: https://appota.com/esport
WELCOME TO APPOTA’S FIRST DETAILED REPORT ON THE VIETNAM ESPORTS LANDSCAPE.
The Vietnam eSports Guidebook (VEG) is a series of reports released annually by Appota eSports, showcasing in-depth analysis of Vietnamese eSports ecosystem in Vietnam. The report is suitable for game publishers, marketers, eSports enthusiasts and knowledge seekers alike, to gain a thorough look into Vietnam’s newest digital entertainment industry.
Please visit the link for more detail: https://appota.com/esport
We surveyed eCommerce Managers and CEOs from European countries and prepared the report based on their experiences and our knowledge.
What are the business trends that are going to revolutionize the eCommerce market?
What are the most important technologies to invest in next 5 years?
Why 2017 is the Year of the Bot?
Are marketplaces really worth to invest in?
This report summarizes Vietnam's economy in the second quarter of 2020 based on various data sources. Retail sales declined sharply in the first four months but recovered in May. Car sales decreased 29% and motorbike sales dropped 3% year-over-year in the first quarter. International visitors plummeted due to COVID-19, falling 56% in the first half of the year. Consumer prices rose 4.19% on average in the first six months versus 2019. The report provides detailed charts and analysis on economic trends in Vietnam during this period.
Intro to E-commerce in South East Asia - CitibankDavid Jou
Pomelo Fashion presents at 2014 Citibank ASEAN stars of the next decade! Includes, e-commerce growth trends in south east asia and sectors most likely to benefit from emerging mobile and social media trends.
Online Mobile and Social Networks in Vietnam, October 2015Cimigo
This document discusses how connected Vietnamese consumers are online, on mobile, and through social networks. Some key points:
- Over 40 million Vietnamese are online, more than the populations of Australia and New Zealand combined.
- The majority of urban Vietnamese consumers are online and using the internet for various activities like searching for new products.
- Younger generations tend to use social networks more while older consumers focus on news sites. Facebook is the dominant social platform in Vietnam with over 31 million users.
- Mobile internet access is growing rapidly in Vietnam, with 91% of online consumers accessing the internet via mobile phones. Smartphones are driving increased mobile connectivity and traffic.
- Native mobile apps are very popular in Vietnam, especially for
The document discusses the rise of digital technology in Vietnam and its impacts. Key points include:
- Vietnam has seen rapid growth in internet and social media penetration, with 66% of the population now having internet access. Digital media has become the second largest touchpoint after TV.
- E-commerce is growing significantly and estimated to reach $33 billion by 2025. Mobile apps have disrupted transportation, food delivery, payments, and lending.
- While digital brings convenience, issues around privacy, cybersecurity and fake news have risen. The government is working to regulate data protection and promote e-government services and transparency.
- Market research is evolving digitally, with a trend away from paper/phone surveys towards online panels
This document discusses e-commerce trends in packaged goods (FMCG) globally and by region. It finds that while e-commerce is growing steadily overall, rates of adoption vary significantly between countries. Asia has seen the most rapid adoption, led by South Korea where nearly 100% of younger consumers shop online and e-commerce accounts for 16.6% of FMCG sales. China also has very high rates of online shopping. In contrast, e-commerce remains less developed in the US and Latin America. The document examines factors driving different levels of online shopping adoption around the world and predicts that e-commerce will account for 9% of global FMCG sales by 2025.
Ultimate Guide to E-commerce Statistic in SEA and especially Vietnam market.
A must-have pocket but in-depth guideline you should read before entering Vietnam!
E-commerce in Vietnam is growing rapidly due to increasing internet penetration and smartphone usage. While online shopping is becoming more popular, e-commerce currently makes up a small portion of Vietnam's retail market. The payment infrastructure is also still developing, with many consumers preferring cash transactions. Mobile applications and social media are emerging areas for digital gifting, but security and credibility issues present challenges to further growth of e-commerce and digital gifts in Vietnam.
The crisis associated with COVID-19 is changing the e-commerce market. In just a few weeks, we have found ourselves in a completely new reality. For some, the pandemic is a chance for business development and gaining new market segments; for others, it has become a dramatic struggle for survival.
That's why our Codest experts dived into the market, analyzed available data, and prepared our own analysis and tips for all e-commerce companies which are struggling to win the battle with COVID-19. We released the report that is must-read for the whole industry (and not only!). It will help you understand better the current situation on the market and inspire you how to turn a threat into a success.
Vietnam search for tomorrow – insights for brandsssuserf08d02
Vietnam has one of the fastest growing internet economies in Asia. There has been significant growth in internet penetration in rural Vietnam, with 77% of people in rural Vietnam now having internet access. Rural users are increasingly relying on search and YouTube to access information on a variety of topics from jobs and education to health and beauty. As a result, rural Vietnam will be a key driver of future growth in Vietnam's internet economy. The COVID-19 pandemic has accelerated Vietnam's transition to online services with searches for on-demand delivery, education, finance and healthcare all seeing major increases. Vietnamese consumers are now highly engaged in online research before making purchases and expect convenience across online and offline shopping channels.
Le marché européen B2C e-commerce poursuit sa croissance
Le marché européen B2C e-commerce a poursuivi sa croissance à deux chiffres en 2015. Avec un taux de 13,3% (2014: 13,6%) de croissance, les ventes B2C en ligne en Europe ont atteint 455,3 milliards € en 2015.
Pour 2016, il est prévu que le taux de croissance va diminuer un peu plus, à 12,0%. En conséquence, le chiffre d'affaires européen B2C e-commerce devrait atteindre la marque de 500 milliards € en 2016 (509,9 milliards €). Ces chiffres proviennent du rapport européen B2C E-commerce, qui a été commandé par Ecommerce Europe et créé par la Fondation E-commerce. Ce rapport donne un aperçu des chiffres de e-commerce européens, y compris les ventes en ligne, le nombre de clients Internet et la part du commerce électronique dans le PIB européen. En outre, le rapport européen B2C E-commerce 2016 offre les principaux chiffres de 25 principaux marchés européens en termes de e-commerce.
Spire Research & Consulting prepared a report for Gates on Vietnam's ICT landscape as of January 2019. Key points include:
- Vietnam has a population of 96 million with 55 million internet users and mobile phone penetration at 125%. Windows is the dominant desktop OS while Android dominates mobile.
- The ICT sector is growing rapidly, with telecom revenues up 4.83% and IT revenues up 16.15% in the first half of 2018. Cloud computing and e-commerce are also rising sharply.
- Emerging technologies like IoT, AI and big data present opportunities for Vietnam to develop its ICT exports, building on its strong human resources and education in STEM fields. Cybersecurity remains
The document provides an overview of Vietnam's socioeconomic situation one year after the start of the COVID-19 pandemic. Some key points:
- Vietnam's GDP grew by 2.91% in 2020, making it one of three Asian countries with positive growth despite the pandemic.
- Unemployment increased to 2.26% but underemployment decreased slightly to 2.51%. The number of newly registered businesses fell by 2.3% but average registered capital increased by 32.3%.
- Imports and exports increased in 2020, with exports rising 6.5% and imports up 3.6%, resulting in a trade surplus of $19.1 billion. Foreign direct investment reached $28.5
China travel retail market report by daxue consultingDaxue Consulting
China's domestic travel retail market has benefited from COVID-19, as travel restrictions led Chinese tourists to spend domestically. The market is expected to reach ¥150 billion by 2025, up from ¥54.5 billion in 2019. The China Duty Free Group dominates the market with over 85% share and saw sales increase 9.5% in 2020 despite the pandemic. Luxury brands have also shifted focus to online channels and partnerships with domestic retailers and destinations to cope with the loss of international tourists and daigou sales under COVID-19.
This document discusses trends in online retail and ecommerce in Europe from 2005 to 2009. It notes that:
- Online shopping has grown significantly, with more categories available and more Europeans shopping online regularly.
- Countries like the UK and Sweden have higher rates of online shopping adoption compared to others.
- Retailers have expanded their online presence over time, with examples given of Tesco and Neckermann.
- Germans have increasingly shopped online for convenience, lower prices, and greater selection. Spending and comfort with online shopping has grown.
Vietnam mobile game market in review 2018 and h1 2019Nguyen Minh Quang
Vietnam has a growing mobile game market, reaching $365 million in revenue in 2018. The market is dominated by esports and casual games, though MMORPGs generate the most revenue. Top games include PUBG Mobile, Free Fire, and League of Legends: Wild Rift. The market experienced a downturn in 2018 when telco card payments were shut down, decreasing revenues by 60-70%. Local game development is growing but still focuses on casual games monetized through ads. ESports and game streaming are rising trends in Vietnam.
Vietnam’s consumer finance (CF) market (by commercial banks & FinCos) has dipped to low double-digit growth (10.7%YoY, 2020) after a year of hardship. However, despite the headwinds, Vietnam CF managed to secure over 20% of the country loan book.
The unprecedented COVID-19 outbreak accelerated the following key trends in the CF market:
The pandemic prompted the acceleration of the digital transformation of customer journey amongst FinCos
The launch of mobile money and the booming of digital payment brought both challenges and opportunities for FinCos, especially their credit card business
M&A emerged as the game-changer to foster future growth given the strong growth potential of the CF market and the Government’s policies that support sector consolidation and expansion of FinCos to repel black credit market.
Download FULL report: https://bit.ly/vietnam-consumer-finance-report-2021
VIETNAM ESPORTS GUIDEBOOK 2019 by Appota Esports [Short Version]Appota Group
Please visit the link for more detail: https://appota.com/esport
WELCOME TO APPOTA’S FIRST DETAILED REPORT ON THE VIETNAM ESPORTS LANDSCAPE.
The Vietnam eSports Guidebook (VEG) is a series of reports released annually by Appota eSports, showcasing in-depth analysis of Vietnamese eSports ecosystem in Vietnam. The report is suitable for game publishers, marketers, eSports enthusiasts and knowledge seekers alike, to gain a thorough look into Vietnam’s newest digital entertainment industry.
Please visit the link for more detail: https://appota.com/esport
We surveyed eCommerce Managers and CEOs from European countries and prepared the report based on their experiences and our knowledge.
What are the business trends that are going to revolutionize the eCommerce market?
What are the most important technologies to invest in next 5 years?
Why 2017 is the Year of the Bot?
Are marketplaces really worth to invest in?
US Passport 2015: Cross-border Trading ReportwnDirect
The United States is made up of 50 states spanning North America with a population of over 309 million people. While English is the most commonly spoken language, 12.9% of residents speak Spanish. The US has the largest global economy worth $16.77 trillion annually. Each state has its own abbreviation and postal code. The cultural makeup is diverse due to colonial influences and immigration. The US presents a large market opportunity for international traders and retailers.
State of the Canadian Retail Consumer Presented by comScoreDemac Media
This document summarizes a presentation given by Darrick Li of comScore about online retail trends in Canada. Some key points:
1) E-commerce spending and transactions in Canada increased 10% and 17% respectively from 2011 to 2012.
2) While e-commerce dollars are growing at 10% in Canada, the growth is 16% in the US, possibly because small Canadian businesses lack the infrastructure of larger retailers.
3) Visits to retail websites in Canada have plateaued in recent years, with some categories like movies growing and others like books declining.
Offline vs. Online Retail: Development - Comparisons - Consumer View; Whitepa...Statista
This whitepaper shows how well traditional retail truly fares against online retail, and provides information on the barriers and chances for both offline retail and e-Commerce.
More information: statista.com
The document analyzes trends in the Australian retail sector based on surveys of retailers and an analysis of online transactions, finding that while online and mobile sales are growing, many retailers have yet to fully integrate their digital and physical channels or leverage customer data analytics. Younger consumers are driving the growth of online spending but brand loyalty remains strong. The transition to digital is ongoing, with opportunities remaining for retailers to boost their online presence through improved customer experience, product selection, and marketing.
eCommerce Outlook for 2018 is a short yet concise deck with highly selected and useful information as you plan and execute your eCommerce Strategy.
Guia práctica sobre tendencias de comercio electrónico en el mundo con especial énfasis en América Latina. Más estudios en sws.ms
Global eCommerce sales are growing at 19% annually and accounted for $2.8 trillion in 2017. In Latin America, eCommerce sales reached $45 billion in 2017 and are projected to continue growing 20% annually. Mexico and Brazil lead Latin American eCommerce, with Mexico reaching $7.6 billion in sales in 2017 growing 23% and Brazil reaching $17.4 billion growing 10%. Major eCommerce players like Amazon and MercadoLibre dominate sales, but growth opportunities remain in categories like appliances and personal goods.
- The document discusses the emergence and growth of digitally native vertical brands (DNVBs), which are e-commerce focused brands that control their own distribution and product selection.
- DNVBs have grown as physical retail traffic declines, e-commerce increases, and the population of "digital natives" who prefer online shopping rises. Many DNVBs focus on apparel and fashion.
- Traditional retailers are adapting to consumers' shift to online shopping through omni-channel strategies, while investors can capture higher margins by investing in DNVBs, which avoid physical store costs. The document provides several examples of DNVBs and analysis of their funding and valuations.
- The document discusses the emergence and growth of digitally native vertical brands (DNVBs), which are e-commerce focused brands that control their own distribution and product selection.
- DNVBs have grown as physical retail traffic declines, e-commerce increases, and the population of "digital natives" who prefer online shopping rises. Many DNVBs focus on apparel and fashion.
- Traditional retailers are adapting to consumers' shift to online shopping through omni-channel strategies, while investors can capture higher margins by investing in DNVBs, which avoid physical store costs. The document provides several examples of DNVBs and analysis of their funding and valuations.
Retail sales trends through the lens of International shopper spending. Planet data analysis and segmentation across generations, luxury and mainstream brands, outlets and full price stores. Growing demand of mobile payments and considerations on sustainability.
The NOAH Newsletter is a bi-monthly publication with a dedicated focus on European Internet companies. Here are a few highlights on what to expect.
- State of the web: traffic benchmarking of the largest B2C sectors
- Latest sector valuations and operational KPIs
- The most significant transactions in the last few years
- Recent developments and program for the NOAH Conference (London & Berlin)
The eTail International Delivery Report 2014wnDirect
The document summarizes the key findings of the eTail International Delivery Report 2014, which surveyed ecommerce retailers about their cross-border sales and delivery operations. Some major findings include:
- The majority of retailers expect their international ecommerce sales to continue growing in the next year.
- Western Europe (especially Germany) and the US were identified as the two regions with the most expected growth.
- Customs/duties and pricing delivery were cited as the top challenges for international sales.
- Reliability was the top priority for international delivery followed by lowering costs and increasing speed.
Idea Foundry - Cambodia Topline Trade LandscapeJacques Erasmus
With things returning more to normal across some ASEAN countries we have seen renewed interest in Indochinese countries like Cambodia which is why our team did some desk research and put together a comprehensive Cambodia Topline Trade Landscape!
The retail industry has transformed itself decade after decade. Know how it is riding the change wave majorly at the technological front, and consumer behaviour.
There has been a sudden switch in the buying and selling pattern of the customers in all over India, which created the growth of e-commerce industry. This switch can also be noticed in the automobile industry. The online penetration of auto sector in the world market is approx. 0.7% in 2019. It was challenging for automobile ecommerce industry to make it successful in India, but eminent players of India have made it possible. To learn the possibilities and success of auto ecommerce industry go through this document.
E-commerce in fashion industry
Apparel & accessories sales in US: Apparel has become an online success - Jeffrey Grau, eMarketer.
Fashion emerges as best-performing segment of ecommerce in UK - IMRG Capgemini e-Retail Sales Index.
Southeast Asia startup investments 2013: It’s all about e-commerce, fashion and women: Mobile commerce, online retail, payments, C2C marketplaces, flash sales.
eCommerce Benchmark for the Fashion Industry:
Where does the traffic come from in fashion? - Direct, Paid, Organic, CPS, CPC, Viral/Social, E-mail newsletter; social and viral media play a much bigger role in fashion.
Conversion ratios in fashion retail.
Platform for your e-store – why Magento?: Shopify, SquareSpace, Tictail, Magento; Bonobos, Nike, Christian Louboutin, MyTheresa.
Magento Enterprise Customer Success Story GANT: High performance and visual inspiration, Full screen experience, Custom campaign modules, Look book, Customized checkout, Flexible landing and content pages, Integration with multiple warehouse and ERP systems, Access rights management across multiple sites/stores, Localized payment and shipping methods;
290% increase in conversion rate, 13% increase in traffic, 35% reduction in page load time, 50% decrease in hosting costs.
Why choose Responsive Web Design?: U.S. Mobile Commerce Activities
Divante for fashion: SOLAR Company Case Study: http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/ .
The Digital Consumer Guide to Online ShoppingSumit Roy
Consumers are increasingly using digital devices and online channels to research and purchase products. Over 60% of consumers research electronics and mobile products online before purchasing, and nearly half make over 25% of purchases online. Mobile devices are also becoming a major shopping tool, with over 20% of consumers using phones for product research in stores. To succeed, companies must understand these digital consumer journeys and align their digital marketing strategies across websites, mobile apps, social media, and other online touchpoints. Those that invest in digital and offer personalized promotions on owned channels will be best positioned to capture the growing online retail opportunity.
Advertising and Promotion of whisper by Sakthi Sundarsakthisundar2001
This presentation is an invaluable resource for marketing professionals, students, and anyone interested in understanding the dynamics of effective advertising and promotion in the feminine hygiene sector. Explore how Whisper maintains its brand leadership and continues to innovate in a competitive market.
This document was submitted as part of interview process for Marketing Specialist position at DTA Promotion, an Indonesian company which offers 360 degree marketing services, including ATL and BTL advertising platform.
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As a digital marketer, I am thrilled to see Meta revolutionizing product promotion with its new automated video catalog ads. This innovative feature allows anyone to seamlessly integrate dynamic video content into my catalog product ads, enhancing the visual appeal and engagement of campaigns. By leveraging Meta's advanced AI and machine learning capabilities, one can automatically deliver tailored video ads to the most interested users, boosting traffic and conversions. This new approach not only simplifies the ad creation process but also significantly improves performance and ROI.
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If you’re at all interested in digital
marketing and in making a name for
your brand online, then it is crucial that
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use of content marketing. Content
marketing is currently one of the
biggest trends in digital marketing as a
whole and is an area that many website owners and brands are investing in
heavily right now thanks to the impressive returns that they are seeing.
2024 Trend Updates: What Really Works In SEO & Content MarketingSearch Engine Journal
The future of SEO is trending toward a more human-first and user-centric approach, powered by AI intelligence and collaboration. Are you ready?
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A brief analysis of SHEIN's digital transformation.
SHEIN’s business model:
1. D2C cross-border ecommerce: SHEIN integrate the manufactures from Guanzhou to make clothes and deliver direct to customers.
2. Digital marketing: Data driven online marketing for user acquisition.
3. Digital transforming vendor chain: the most core of the revolution to shorten the innovation and lead time.
4. Outstanding user experience: International delivery in high efficiency
Leverage four parts of the user satisfaction process and integrate related resource and information flow, which making SHEIN an international leading D2C ecommerce company.
• Keeping utilizing data in all process is another core capability. From the page click, sales metrics, fabric sourcing to manufacturing time, all data is integrated for decision making, leading an upward customer preference and much efficient business decision making process.
From Subreddits To Search: Maximizing Your Brand's Impact On RedditSearch Engine Journal
The search landscape is undergoing a seismic shift, and Reddit is at the epicenter. Google's Helpful Content Update and its $60 million deal with Reddit, coupled with OpenAI's partnership, have catapulted Reddit's real-time content to unprecedented heights.
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Advanced Storytelling Concepts for MarketersEd Shimp
Every marketer knows you’re supposed to tell a story, but do you know how to tell a story? Do you know why you’re supposed to tell a story? Do you even truly know what a story is? While many marketing presentations emphasize the value of mythic storytelling, the nuts and bolts of actually constructing a story are never explored.
The goal of marketing may be to achieve specific KPIs that drive sales, which is very objective, but the top of the marketing funnel requires a softer approach. In our data-driven results-oriented fast-paced world, marketers must quantify results, but those results will never be achieved unless prospects are first approached with humanity.
There is a common misunderstanding that the so-called “soft skills” of marketing such as language and art are unmeasurable and subjective, but while the objective measures of market research are merely 100 years old, the rules of aesthetics have been perfected over the last 2,500 years.
Great story construction is a skill that requires significant knowledge and practice. This presentation will be a review of the ancient art of story construction.
We will discuss:
• Rhetoric – The art of effective communication
• The Socratic Method – You cannot teach, but you can persuade people to learn
• Plato’s Cave – You sell products, but you market ideas
• Aristotle’s Six Dramatic Elements – The secret recipe for marketing stories
This is for senior marketers who are tasked with creating effective narratives or guiding others in the process. By the end of the session, attendees will have gained the knowledge needed to work storytelling into all phases of the buyer’s journey.
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Discover the power of affiliate marketing with ChatGPT! This comprehensive guide takes you through the process of starting and scaling your affiliate marketing business using the latest AI technology. Learn how to leverage ChatGPT to generate content ideas, create engaging articles, and connect with your audience through personalized interactions. From building your strategy and optimizing conversions to analyzing performance and staying updated with industry trends, this eBook provides everything you need to know to succeed in affiliate marketing. Whether you're a beginner looking to start your online business or an experienced marketer wanting to take your efforts to the next level, this guide is your roadmap to success in the world of affiliate marketing.
2025 Adventur ehomes Product Guide released Jun 1 2024
Whitepaper canada
1. Spring Global Delivery Solutions
Prinses Beatrixlaan 23
2595 AK I The Hague I The Netherlands
(t) +31 (0)88 86 86 110
2. The Canada E-Commerce Cross Border Whitepaper is produced and maintained by Spring Global
Delivery Solutions.
These guidelines are designed to operate as comprehensive guides for cross border
e-trading, exclusively focusing on the B2C markets in their subject territories.
Please note that no rights can be derived from this whitepaper.
4. For online retailers it can be complex to select the right delivery partner. Sometimes it might be best to
work with the national postal provider. Other times it might be better to partner up with a local carrier. It
all depends on the size, value of the package and the service level you want to provide to your
customers. This whitepaper gives you local insights to make your business a success in Canada, and
gives you a detailed overview of the local delivery and return options.
This report is all about helping you as an online retailer to provide a seamless customer experience for
your customers.
We wish you happy reading!
6. Canada is ranked 11th
in AT Kearny’s 2015 Global Retail E-Commerce Index. The index is based on the
online market size, consumer behaviour, growth potential and infrastructure. The online market size has
a growth potential of 23.6%, and with a market that is far from saturated Canada offers many
opportunities for cross border
e-tailers.
In the global e-commerce market Canada has a market share of 1.6%. However, due to its size of the
population it is still ranked 7th
in the top 10 countries share of global B2C e-commerce market as
published by the European E-Commerce foundation.
Canadians have a higher online spend than average. With an average spend of €1,817 it’s ranked 4th
in
average spending per online shopper. According to Forrester the online spend will increase to €35.8
billion in 2019, which equals 9.5% of all purchases made in Canada.
Rank
Changein
rank
Country
Online
market
size(40%)
Consumer
behaviour
(20%)
Growth
potential
(20%)
Infrastruct
ure(20%)
Online
market
attractiven
essscore
1 +2 US 100.0 83.2 22.0 91.5 79.3
2 -1 China 100.0 59.4 86.1 43.6 77.8
3 +1 UK 87.9 98.6 11.3 86.4 74.4
4 -2 Japan 77.6 87.8 10.1 97.7 70.1
5 +1 Germany 63.9 92.6 29.5 83.1 66.6
6 +1 France 51.9 89.5 21.0 82.1 59.3
7 -2 South Korea 44.9 98.4 11.3 95.0 58.9
8 +5 Russia 29.6 66.4 51.8 66.2 48.7
9 +15 Belgium 8.3 82.0 48.3 81.1 45.6
10 -1 Australia 11.9 80.8 28.6 84.8 43.6
11 -1 Canada 10.6 81.4 23.6 88.9 43.1
12 +2 Hong Kong 2.3 93.6 13.0 100.0 42.2
13 +6 Netherlands 8.9 98.8 8.1 84.6 41.8
14 -3 Singapore 1.3 89.4 15.7 100.0 41.5
15 +13 Denmark 8.1 100.0 15.1 75.5 41.4
Figure 1: Global E-commerce Index Source: AT Kearny 2015
7. Statistics per 100 people 2012 2013 2014 2015
Internet users 83.0 85.8 87.1 88.5
Fixed broadband subscriptions 33.6 34.4 35.4 36.4
Fixed telephone subscriptions 50.9 48.1 46.2 44.3
Mobile cellular subscription 79.6 80.6 81.0 81.9
According to testmy.net the average download speed in Canada is 35.4 Mbps. It means that consumers
have access to a good Internet connection, and allow you to make use of rich media services such as
video content on your website.
Source: testmy.net
Canadians rank number 1 worldwide when it comes to the average time they spend online per month.
According to comScore, Canadians spend on average 36.7 hours online per month.
Laptop/ Computer Smartphone/ Mobile Television Tablet
66% 21% 1% 12%
Source: CIRA
Internet is accessed most via the desktop (66%). Canadians in the age group 18-34 favour accessing
the Internet via their smartphone. According to comScore 81% of mobile telephones are now
smartphones., and mainly used for sending messages (81%) and playing games (80%).
68%
61%
60%
58%
57%
31%
20%
14%
32%
39%
40%
42%
43%
69%
80%
86%
Rank City Download speed in Mbps Upload speed in Mbps
1 Withbey, ON 114.3 6.2
2 Quispamsis, NB 84.6 13.3
3 Saint-pamphile, QC 83 25.6
4 Blacks Harbour, NB 75.7 10.4
5 Sutton West, ON 66.1 3.5
8. 1. Amazon.ca
4. eBay.ca
3. Amazon.com
2. Kijiji.ca
5.
Craigslist.ca
In Canada Google is the leading search engine with a market share of more than 60% followed by Bing.
Rank Search engine Market share in %
1 Google 60.77
2 Bing 28.73
3 Ask 7.73
4 Yahoo 1.1
5 AOL 0.01
6 Other 1.66
Laptop/ Computer Smartphone/ Mobile Television Tablet
95% 14% 3% 17%
Source: CIRA
The majority of Canadians not only access the Internet via their desktop, it is also the main device
through which online purchases are made (95%). However, there is a clear difference in age groups
and their preferences. While 14% of all Canadians make online purchases via their smartphone, it’s
mainly dominated by the age group 18-34 (22%). It’s therefore advisable to have a mobile version of
your online shop as well to appeal to this age group.
According to Similarweb.com, the top five online retailers by site traffic in Canada are mostly localised
websites from international merchants. Kijiji.ca is the only local website in this list whereas amazon.com
the only foreign one.
The five online retailers with the highest traffic are all market places. This provides valuable insight in
how Canadians search or and buy products online.
62% of Canadians prefer to buy products from Canadian website. Therefore it advisable to localise your
online shop with a .ca extension, as many of the international market places have also done.
9. Developing a market presence in any international market can be a challenge. Especially, if brand
awareness is low or when products offered don’t differentiate from the local products. With an unique
product or own brand it can be easier to seize market share.
In 2016, almost 40% of the total advertising spend (€8.6 billion) was spend on digital advertising. More
specifically, €386.35 million was spent on Social Media advertising. €1.55 billion of the total online
revenue has been gained through search advertising.
According to Statista, mobile phones and tablets are the most important devices for online advertising.
10. An online survey conducted by Insights West shows that Facebook dominates the Canadian Social
Media market. Also YouTube is very popular. Tumblr, Reddit and Snapchat are mostly used by the
younger demographic.
71% 49% 27% 23%
21% 20% 12% 5%
.
A simple and effective way to set-up your international Customer
Service is by using your Social Channels as a platform for this.
11. As a foreign e-tailer gaining insight in the preferences of Canadian online shoppers is key to your
success. Like many online shoppers, Canadians like their online experience to be local. This means
that your online shop should be available in the local languages (English & French) and that prices
should be mentioned in Canadian dollars. Another reason why Canadians prefer a local online
experience is because they want to avoid additional custom charges.
Although, Canadians prefer a local online experience, 67% of online shoppers buy cross border. The
main reasons for buying from a foreign online shop is to benefit from better prices (41%) and a better
assortment (23%).
The Canadian e-commerce market isn’t mature yet, which means there are plenty of opportunities for
foreign e-tailers to seize the market. Only 46.2% of Canadian businesses have a website. This is also
caused by a large number of small businesses which don’t have a website at all.
The majority of cross border purchase are made in the USA (67%) followed by China (21%) and the UK
(5%). Canadians tend to buy from online shops in their local language which is reflected in the fact that
4 out of the top 6 countries share the same mother tongue as Canada, being English or French. China
is mostly popular for its low value goods.
USA China UK Australia France Germany
67% 21% 5% 1% 1% 1%
One of the key reasons why Canadian prefer to buy from American online shops is because of the
North American Free Trade Agreement (NAFTA). This multilateral agreement between Mexico, the USA
and Canada allows Canadians to buy foreign products against lower import tariffs, or in some instances
are redeemed from import duties. All US products below CAD 20 are free of taxes and import duties,
making it attractive for Canadians to make purchases from American online shops.
The Comprehensive Economic and Trade Agreement (CETA is currently being finalised), and will
ensure that businesses from European member states have the same rights and opportunities as
Canadian businesses. One of the key advantages of this trade agreement will be that customs
procedures will be simplified. Import duties will be reduced, and in some instances even omitted.
Barriers for buying cross border are the fear of high delivery costs and long delivery times. 23% of
Canadians simply don’t trust foreign online shops, and therefore are not likely to buy cross border.
To remove these barriers, and to gain trust of Canadian consumers it can be useful to join local trade
association such as Local Commerce Canada (www.localcommercecanada.com).
12. Tips on how to increase your online success (in Canada)
Provide strong business information
For instance by providing a “meet the team” page to show potential
buyers who the people are behind your online shop.
Provide contact details
For example by listing details such as your company address,
telephone number and e-mail address. It provides a sense of trust,
and allows (potential) customers to contact you if they have any
questions.
Include product reviews and ratings
Online buyers often look at online product reviews and ratings before
actually purchasing the product. By including product reviews and
ratings in your online shop, potential buyers can quickly see how
others like your product.
Provide a secure online shopping experience
Being careful with your customer data, and ensuring that they have a
safe online experience is key for your success in any market. For
instance by using a SSL (secure socket layer) to ensure all data
between the browser and web server is encrypted. Also it is
recommended to display your security on your online shop for
instance by placing a SSL certificate in the footer of your website.
Include multiple languages
A local shopping experience increases the likeliness for foreign
consumers to buy from your online shop. Make sure that your
website is available in the appropriate languages. We recommend
that content to be translated by a professional native speaker and/or
agency. Although, online translation engines are good to quickly try
to make sense of a foreign text, it quite often still remains a literal
translation.
Be clear
Make sure to clearly indicate the prices, delivery costs, delivery times
and return policy. Not being clear about any additional costs or fees,
or only showing them upon check out often leads to abandoned
carts.
13. Source: IPC
In Canada, 31% of all cross border online purchases are made in the category clothing and footwear,
followed by computers (20%). Books, music and media account for 14% of all online purchases. Please
note that this category also includes e-books, and music bought online through parties such as iTunes.
Source: Ecommerce Europe
Interestingly is that also in respect to domestic purchases, 31% are made in the category clothing and
footwear. This is followed by media & entertainment (12%). Information technology (IT) account for 11%
of the domestic purchases. Information technology contains products such as hardware. It is also
interestingly to see that products belonging to the category home & garden are bought more often from
a domestic e-tailer than a foreign one.
According to the International Postal Corporation (IPC) Canadians tend to mostly buy low value goods
from foreign retailers. Almost half of all cross border purchases have an average order value of CAD
35.- The IPC report also shows that for high value goods, Canadians expect that import taxes and
duties are being paid for by the seller.
According to Royal Mail 72% of Canadian online purchases are made from market places. If you want
to enter the Canadian market then you might consider to sell your products via a market place as well.
Amazon is the most popular market place (49%) due to its large selection of products, and often
competitive prices. EBay (20%) is the second most used market place, and Alibaba (Aliexpress)
accounts for 3% of the cross border purchases.
Market places offer a relatively easy way to enter a new market. Below we have listed some
advantages and disadvantages of using market places.
Advantages of using market places
Market places like Amazon have a large customer database and generate a
lot of traffic. This means that you can instantly boost your sales.
You don’t have to set-up your own shop, you can make use of the
infrastructure of the market place. This also applies to the delivery of the
products, you can benefit from their corporate delivery rates, or even have
the market place take care of the handling and shipping for you.
Market places already established a strong brand reputation and trust within
their markets. By selling your products via a market place you can benefit
from this reputation, and easily reach new customers.
Clothing and
footwear
31%
Consumer
electronics
19%
Books, music &
media
18%
Health & Beauty
11%
Home & Garden
7%
Computers
7%
Clothing and
footwear
31%
Media &
entertainment
12%
IT
11%
Home & Garden
9%
Telecom
7%
Household
electronics
5%
14. In many instances, the market place also takes care of the Customer Service
in the specific countries. Making it easy for you to set-up shop.
Disadvantages of using market places
Market places don’t come for free. If you want to sell your products via a market
place you need to take into account that you in general pay a fee per sold item. This
fee can go up to 25% depending on the market place
There are many sellers on market places, and it can be difficult to differentiate
yourself from the competition. Check out what is already being offered in your
product category to determine if you can be competitive.
It can be difficult to establish brand awareness as consumers buy from the market
place, and not from you directly. It is therefore key to take this into consideration
before selling on any market place
In general, market places are offering different options for fulfilment and shipping. It is recommended to
ensure that you know what your options are, and what the costs involved are before you start selling via
any market place. Below we have listed 4 general fulfilment options that most market places offer.
In this scenario the market place buys your product. The ownership of your products is transferred to
the market place, and the market place will take care of the product placement, fulfilment and delivery.
If a consumer orders your product from the market place, you will get a notification, and will have to fulfil
and ship the order to the consumer yourself. It’s imperative that you act within the market place service
level.
The market place offers you storage in its warehouse. Delivery is outsourced to the market place. The
difference to wholesale is that with this option all products remain yours until sold, and there is minimal
risk for the market place.
This option is similar to drop shipment with the main difference that you send the ordered product to the
market place, and not the consumer.
15. Canadians prefer paying by credit card (53%) with Visa being the most popular card (60%) followed by
MasterCard (25%). The second preferred payment method is PayPal by 36%.
Interac Direct Payment (IDP) is the national debit card in Canada. Via Interac Online online payments
can be made with IDP. This is considered more safe than credit cards, as it does not share any
personal financial information. Providing this payment method is appreciated, but is not considered to
be necessary to be successful in Canada.
Delivery is key for any online retailer. In many cases, it’s the first time your customers comes into actual
contact with your product. Providing an excellent and local delivery experience will differentiate you
from other cross border e-tailers.
In Canada, home delivery is the preferred option. 83% of Canadian online shoppers prefer home
delivery over any other delivery option. Only 8% prefer a pick-up option. The delivery preference is
influenced by where one lives.
According to IPC report, Canadians living in rural areas prefer to pick-up online deliveries at a local post
office, whereas people living in urban areas prefer home delivery. Where neighbour delivery is widely
accepted in countries such as the Netherlands and the UK, almost none of the Canadian respondents
in the IPC Shopper Survey have an interest for this option.
Reliability in delivery is key for Canadian online shoppers. You should deliver within the specified time
frame, and you should clearly communicate this upfront. Unlike other online shoppers, Canadians show
little interest for delivery on weekends or being able to select a predefined date or time.
Free delivery isn’t expected as much as in other countries. 91% of Canadian online shoppers expect
free delivery over a certain amount. For items up to CAD 30.- 28% expects free delivery, for items up to
CAD 150.- this increases to 35% and for items above CAD 450.- 43% expects free delivery.
However, Canadians do favour tracked delivery more than others. They are also more open to pay for
this service. According to the IPC, only 35% would expect free delivery for tracked items within 3 to 4
business days.
Offering a tracking option is key for Canadian online shoppers. On average 88% of online consumers
use parcel tracking services, while the average in Canada is 91%. Canadians expect full tracking
information, and regularly check the status of their shipment. 91% find “Parcel will be delivered
today/specific date” the most important tracking notification.
Tracking information is mostly checked via the website of the delivery company, followed by e-mail
notifications. Only 39% of the tracking is directly done via the website on the online retailer.
Whereas signature on delivery is near the standard in some countries, it’s less common in Canada.
Only 29% of Canadian online customer have to sign for their goods upon delivery, compared to 52% on
a global scale. However, the level of delivery satisfaction is 8% higher when one has to sign for its
delivery.
With an average return percentage of 4% the number of returns is very low compared to other
countries. Key reason for the low number of returns is because 94% of Canadian online shoppers
indicate that they are very satisfied with their order.
When one isn’t satisfied with the product a free return and easy return process are key. It is therefore
recommended that you clearly indicate the return policy on your online shop. The better the return
experience, the more likely customers are to re-order. Spring offer a wide range of international return
solutions.
16. As an autonomous broker Spring Global Delivery Solutions handle international deliveries
across the most reliable networks.
With 13 offices worldwide, it connect 3 continents and cover 190 countries. Spring have the knowledge
and experience in getting your mail, packets and parcels to your customers. And back, if necessary.
In 2001, Spring was brought to life by founding father PostNL, Singapore Post and Royal Mail. Since
2013, Spring are fully part of the PostNL Group. PostNL are the national mail and parcel services
provider of the Netherlands. It operate in the largest mail and distribution network in the Benelux
(Belgium, the Netherland and Luxembourg) region. In addition, PostNL have built a strong local foothold
in Germany (Postcon) and Italy (Nexive). Together we deliver over 1.1 million items to 190 countries.
Every day.
Spring are the exclusive sales agent for PostNL outside the Benelux, and can, therefore, offer you
direct and unparalleled access to approximately 7 million households in the Netherlands.
Spring are the exclusive sales agent for PostNL outside the Benelux, and can, therefore, offer you
direct and unparalleled access to approximately 7 million households in the Netherlands.
Spring offer a wide range of cross border delivery solutions to business worldwide from mail, packets,
parcels to returns. Below you will find an overview of our packet & parcels solutions and international
returns solutions.
Spring Packet is our no-frill solution for small, international parcels up to 2kg. This solution comes
without additional services such as track & trace or insurance and can, therefore, be offered at a
competitive rate.
17. Spring Packet Plus is a solution for small, international parcels up to 2kg. Your customer has to sign for
delivery, ensuring you that your shipment has been delivered. With an unique barcode, all shipments
can be tracked to most international destinations.
Spring Parcel is our solution for international parcels up to 10kg. Full tracking information is available
from door to door. Spring Parcel also includes a standard maximum compensation of CAD 160.-, in
case of loss or damage.
Our solution for urgent shipments or heavy parcels up to 30kg. Spring express contains full Track &
Trace and compensation in case of loss and damage are included.
With Spring Extra we offer you a tailor made solution for special deliveries that don’t fit our standard
services. We’re happy to discuss your personal requirements.
Untracked Returns is our no-frill return solution. Your customers simply add a return label on the packet
or parcel, and hand it over at a local drop off point free of charge.
Spring offer a wide range of tracked solutions to fit your needs. Our tracked solutions offer faster transit
times, and compensation if needed. Via our intelligent IT platform you and your customers can stay fully
informed on the whereabouts of the returns.
Our IT Platform
Our IT Platform has been built with your business requirements in mind. Benefit from our intelligent
interfaces to connect easily with your own systems. It enables your customers to easily download return
labels for free via your website. Or have them purchase a return label with Sender Pays to share the
costs. We can even integrate a label-in-the-box solutions for you. For complete control of your global
returns, you can access your own returns portal or select customised reporting.
Each year we conduct a global customer survey to monitor how our customers experience our service.
This survey is conducted by an independent research agency named IPSOS.
In 2016, our customers rewarded us with an Net Promoter Score (NPS) of 82 when we asked them if
Spring meet their needs. We got a NPS of 80 in respect to our liability.
We are proud at this result as it shows that we are the reliable partner in cross border deliveries, and
understand your business needs. Our customers are more than enthusiastic about our services, and we
hope, you will be too!
Please feel free to contact us for more information.
For this whitepaper we consulted a number of resources including, but not limited to, Ecommerce Wiki,
The World Factbook, The Dutch Consumer Barometer, CIRA, JLL, Europa.eu, The World Bank,
PSFweb, RVO, Statista, They Paypers, Interac, Socialbakers, OECD and IPC.
Disclaimer
This whitepaper is provided for general information purposes, and does not constitute legal investment, or other professional
advice on any individual matter. Whereas every effort has been made to ensure the information given in this document is
accurate, Spring doesn’t accept any liability for any errors, omissions or misleading statements. No warranty is given or
responsibility is accepted as to the standing of any individual firm, company or other organisation mentioned. Publication as
well as commercial and non commercial transmission to a third party is prohibited unless prior consent is obtained from Spring.
The views expressed in this publication do not necessarily reflect the views of Spring.