What's Next for Claims Transformation?

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Richard Clark, Head of Business Development and Commercial at Xuber, Xchanging's insurance software business, delivered one of the keynote speeches at this mornings 4th Annual Strategic Claims Conference*, held at Dexter House, London. In this he outlined the importance of investing in claims people, process and technology to meet future customer service and business demands. Please see below for key highlights from Richard’s speech: 'The insurance industry is changing at a rapid pace as disruptive forces come into play; organisations must adapt and move quickly to keep up' 'Investment in people, processes and technology are integral to a successful claims strategy' 'Organisations must invest for the long-term to ensure their business is future-proofed in an ever-changing environment' See more at: http://www.xuber.com/whats-next-in-claims-transformation#sthash.jUpcUTQ3.dpuf

Technology

What’s Next in Claims Transformation?

Richard Clark
Business Development Director - Xuber
@RC_Xuber

Are these in harmony or do they
pull in different directions?

Let’s take stock…how have we
been doing?

We’re doing well, but there’ve been
some false starts…

Are we using analytics to its full potential?

Non traditional players entering
your market…

The consumers have found their voice

The consumer found its voice…

There’s already a pervasive culture of change in the insurance industry. The quest for efficiency gains is a major driver, along with the need to keep pace with evolving consumer expectations and investment in new digital technologies. Robotic process automation (RPA) is a natural fit in this new environment because change can be delivered with speed and agility to realize benefits quickly. Further, RPA can automate the end to end lifecycle by integrating new front end digital technologies with back office environments.

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