As IT Professionals we inevitably will see situations where everything goes wrong. At times we are somewhat lucky and this just means diminished functionality or a slow system. Other times our organization is temporarily out of business. Regardless of the scope of the issue, how we react can have a direct impact on how quickly things are returned to normal. This session will cover how to communicate issues, including what to say, who to say it to and when to say it. Part of managing communication is to get everyone into a room, forcing them to talk, so time will be spent on designing an effective war room. The session will also cover how by setting out to prove that an issue is ours we are able to more quickly get at a root cause.
How To Run a 5 Whys (With Humans, Not Robots)Dan Milstein
Slides from a talk at the Lean Startup conference (video link below).
Update: I've interleaved slides covering what I actually talked about onstage.
Update Update: video is up at http://www.ustream.tv/recorded/27482093/highlight/310486
How To Run a 5 Whys (With Humans, Not Robots)Dan Milstein
Slides from a talk at the Lean Startup conference (video link below).
Update: I've interleaved slides covering what I actually talked about onstage.
Update Update: video is up at http://www.ustream.tv/recorded/27482093/highlight/310486
How to Immediately Become a Better CloserSalesScripter
There are small things that you can do to make closing easier. It does not matter what type of personality you have and you will not need to act different or be somebody you are not.
We believe that closing should be the easiest step in your sales process and deals can often close themselves. We will teach all of this to you in our next webinar “How to Immediately Become a Better Closer“.
UX Design Heuristics, aka "what makes an interaction good"?Jamal Nichols
Excerpt from the Interaction Design class I taught at CreativeLIVE.com this year. It's a great primer on the UX Design basics, that demystifies the concepts behind what makes a good UX design.
This is a summary of the blogs by Eric Ries on the Five Whys at http://startuplessonslearned.blogspot.com/2008/11/five-whys.html. It was used for an internal presentation at Cogent Consulting. If Eric or anyone else thinks this should not be public I will take it down, but I hope I'll drive (a little) more traffic to his blog :-)
From the Higher Logic Learning Series for 2010. This presentation focuses on the 7 components that make up a great launch (or lack thereof) of an online community.
Communication and Testing: Why You Have Been Wrong All Along!TechWell
You ran all the tests you planned for your team, you reported all the bugs with clear and to the point descriptions, and you sent a weekly email with a professional PowerPoint presentation including graphs and statistics pointing out the risk areas and project issues. However, you still feel the organization is not taking your testing seriously, management is unaware of what your team is achieving—and apparently no one is actually reading your reports. Sound familiar? Everyone else is not the problem; the way you are communicating your testing information is! Join Joel Montvelisky to review some common real-life problems and mistakes testers make while communicating the results of their work—all of which affect the way people treat their testing deliverables. Joel presents a practical model to help testers plan and perform their communications based on the very different needs of their stakeholders. And finally, he shows how you can use correct communication skills to increase the perceived value of the test team to the whole organization.
How to Build an Attribution Solution in 1 DayPhillip Law
Presented at the London Measurecamp Conference in September 2016 - This presentation runs through how to build a basic attribution model using Tableau and Python. This is meant as a starter to get you up and running in attribution.
How to Build an Attribution Solution in 1 DayPhillip Law
I presented this at the London Measurecamp Conference, in September 2016. This is an overview on how to build an attribution solution with Python and Tableau. This is meant as a starter solution.
What do you do when a critical bug crops up in your product...after 5pm? Or on the weekend? Do you panic? Call everyone in the company? Or do you have a plan in place?
This is UserVoice's recently-implemented escalation plan. It's not perfect, and undoubtably will change, but hopefully it can be a useful template for you.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
How to Immediately Become a Better CloserSalesScripter
There are small things that you can do to make closing easier. It does not matter what type of personality you have and you will not need to act different or be somebody you are not.
We believe that closing should be the easiest step in your sales process and deals can often close themselves. We will teach all of this to you in our next webinar “How to Immediately Become a Better Closer“.
UX Design Heuristics, aka "what makes an interaction good"?Jamal Nichols
Excerpt from the Interaction Design class I taught at CreativeLIVE.com this year. It's a great primer on the UX Design basics, that demystifies the concepts behind what makes a good UX design.
This is a summary of the blogs by Eric Ries on the Five Whys at http://startuplessonslearned.blogspot.com/2008/11/five-whys.html. It was used for an internal presentation at Cogent Consulting. If Eric or anyone else thinks this should not be public I will take it down, but I hope I'll drive (a little) more traffic to his blog :-)
From the Higher Logic Learning Series for 2010. This presentation focuses on the 7 components that make up a great launch (or lack thereof) of an online community.
Communication and Testing: Why You Have Been Wrong All Along!TechWell
You ran all the tests you planned for your team, you reported all the bugs with clear and to the point descriptions, and you sent a weekly email with a professional PowerPoint presentation including graphs and statistics pointing out the risk areas and project issues. However, you still feel the organization is not taking your testing seriously, management is unaware of what your team is achieving—and apparently no one is actually reading your reports. Sound familiar? Everyone else is not the problem; the way you are communicating your testing information is! Join Joel Montvelisky to review some common real-life problems and mistakes testers make while communicating the results of their work—all of which affect the way people treat their testing deliverables. Joel presents a practical model to help testers plan and perform their communications based on the very different needs of their stakeholders. And finally, he shows how you can use correct communication skills to increase the perceived value of the test team to the whole organization.
How to Build an Attribution Solution in 1 DayPhillip Law
Presented at the London Measurecamp Conference in September 2016 - This presentation runs through how to build a basic attribution model using Tableau and Python. This is meant as a starter to get you up and running in attribution.
How to Build an Attribution Solution in 1 DayPhillip Law
I presented this at the London Measurecamp Conference, in September 2016. This is an overview on how to build an attribution solution with Python and Tableau. This is meant as a starter solution.
What do you do when a critical bug crops up in your product...after 5pm? Or on the weekend? Do you panic? Call everyone in the company? Or do you have a plan in place?
This is UserVoice's recently-implemented escalation plan. It's not perfect, and undoubtably will change, but hopefully it can be a useful template for you.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
What To Do When It All Goes So Wrong
1. What To Do When It All Goes So Wrong David Levy AdventuresInSql.com SQL Saturday #67 Chicago
2. More than 11 years in IT SQL Server DBA for over 3 years Previous Life as Developer Blogger http://adventuresinsql.com Syndicated on SQLServerCentral.com Syndicated on SQLServerPedia.com @dave_levy on Twitter About Me
3. Peak Time of Peak Sales Day Typical Hourly Sales $100K/HR Order Entry Screen is Locked Up Users report Slowness Initially Now the “Sales Center” Application is Just “Clocking” EMERGENCY!
4. Let Everyone Know There is a Problem Prevent Duplicated Efforts Allows Others to Speak Up Recent Changes Related Issues Communicate http://www.freedigitalphotos.net/images/view_photog.php?photogid=1983
5. Send Up a Flare Send to an IT Only Distribution Group Keep the Subject Line General Provide Broad Overview Including: Systems Impacted Major Symptoms Including Error Messages Number of People Impacted Any Location Specific Information Communicate
6. What Resources Do You need? Subject Matter Experts Specialized Equipment Communicate
8. To: IT Emergencies Subject: Sales Center Issues Sales Center Users are reporting that the Order Entry screen has quit responding. We are currently investigating the issue with the Sales Center Development Team. We will provide updates as we know more. Communicate
9.
10. What Are the Symptoms? What Locations are Involved? Collect
11. What Systems are Involved? SQL Server AS400 Mainframe Web Farm Major Network Components like Load Balancers Collect
12. What Has Changed? Look at Change Control Calendar Talk to Primary On-Calls for Related Systems Collect
13. Anything in the Logs? Windows Logs Application Specific Logs Custom Exception Handling Systems Collect
14. What are Performance Indicators Showing? Perfmon SQL Wait Stats Third-party tools Collect
15. Analyze Collected Information Are There Any Obvious Signs of Trouble? Can the Problem be Linked to a Change? Can Any Patterns be Identified? Process
16. Prove It Is Your Issue Shows Humility Shows Respect for Everyone Else’s Time Avoid Appearing Arrogant Process
17. Prove It Is Your Issue Construct Tests to Prove Theories in Order of Likelihood Until Problem Proven or Theories Exhausted Faster than arguing about what it is not How can you know it is not your issue? Process
18. List Potential Actions Rank by effort, confidence, level of risk Develop action plans for best options and re-rank Each potential action should have a rollback plan Process
19. Define Measures What will indicate things have gotten better? Adding this index will reduce Disk IO by 10 million reads per second The execution time of query x will drop from 6 minutes to 50 milliseconds Process
20. Define Measures What will indicate things have gotten worse? Disk IO may go up The execution time of query x may go up Adding this index may slow inserts from the order upload process Process
21. Communicate Your Intentions Make the Change Follow a written plan Make a single change A single person should make the change Document any additional steps taken Start Over by Collecting More Data Respond
22. Signs You Need to Convene A War Room Having Trouble Finding Anything Wrong 30 Minutes Without Progress An Issue Appears to Span Multiple Systems Having Difficulty Getting People Engaged The War Room
23. Get Everyone in a Room No Changes Made Outside the Room No Heroes Watch out for people doing a lot of typing Avoid changes that take more than a few minutes Have a Call in Number for Remote Coworkers The War Room
24. Have a Technology Kit Old Switch Patch Cords Mice + Mouse Pads Power Strips The War Room
25. Monitor Your Guest List 1-2 Representatives From Each Team Try to Keep Management Out Watch for Disruptive People The War Room
26. To: IT Emergencies Subject: Sales Center Issues We are convening a war room for the Sales Center issue. Everyone working on the issue please meet in the North Conference Room. Remote/WFH coworkers should dial into the conference bridge 888-888-1234, participant code:1234. Communicate
27.
28. White Board the Issue Every System Gets Own Column Write All Facts on White Board Closed Items Get Crossed Out Not Erased Include a Resolution for Each Closed Item The War Room
29. Share the Floor Likely Issue Owner Has the Lead Make Sure Everyone is Heard Contributing Often Involves Staying Out of the Way Don’t Be Afraid to Fade Back and Run The Whiteboard The War Room
30. Never Call “Not-It” and Leave Not Helpful You May be Wrong Appears Arrogant The War Room
31. Keep an Eye On Time Provide Regular Updates to Management Bring in Food Around Meal Times Raises Spirits Brings in More People to Help The War Room
32. To: IT Emergencies Subject: Sales Center Issues Update The Sales Center war room is still going. We are currently looking into a driver issue with IBM. All necessary resources have been engaged. Communicate
33. Keep People in Reserve Each Team Should Divide up the Day Rotate People In and Out Send Someone Home Early to Come in Early The War Room
34. Closing Out Communicate Resolution Capture Contents of Whiteboard Clean Up Room The War Room
35. To: IT Emergencies Subject: Sales Center Issues Resolved The Sales Center issue has been resolved. The issue was caused by a patch that was applied over the weekend. Now that it has been backed out everything has returned to normal. Communicate