There are four main reasons someone could file a payment protection insurance (PPI) claim: 1) they were not made aware they were purchasing PPI, 2) credit acceptance was dependent on purchasing PPI, 3) they were not told they had options to purchase PPI later or from another institution, or 4) they did not meet the requirements for a PPI policy. Many customers were not informed of their options when purchasing PPI or that they could seek better rates elsewhere. Financial institutions also misled customers into believing they needed to purchase PPI to obtain loans or credit cards. A recent court ruling now requires banks to review policies and notify customers they may be able to reclaim premiums paid for wrongly issued PPI