The document discusses operations and provides definitions. It defines operations as improving the flow of orders to help organizations reach their goals faster by making and delivering more goods and services. Operations transforms inputs like materials, labor, and energy into outputs like products and services. The objective and role of operations is to ever improve the flow of orders through the system from inputs to outputs.

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What is Operations?
Shridhar Lolla
2013Aug24
Infrastructure
Input Output
$

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Top of the Mind Recall!
Firefighting
Hardwork
Pushing
People
Pushing
things
Slogging
Nightmare!
Chasing
Target
Difficult work
But No
recognition
Monthend
Push
We do a lot of
work but not sure
if it is really helping
the company
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For Some People Objective of
Operations is…
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Resource
Allocation
Environment
Manage
Overtime
Quality
Safety
Health
Cost
Reduction

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Definitions of Operations
• Short Definition :
– The fact or condition of functioning or being active
• Long Definition :
– The administration of business practices to create the highest level of efficiency possible
within an organization.
• Long Long Definition :
– An area of management concerned with overseeing, designing, and controlling the
process of production and redesigning business operations in the production
of goods or services. It involves the responsibility of ensuring that businessoperations
are efficient in terms of using as few resources as needed, and effective in terms of
meeting customer requirements. It is concerned with managing the process that
converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of
goods and/or services).
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Blah!Blah!
Blah!
Blah!
Blah!
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Blah!
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Blah!
Blah!
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We need a Practical Definition
• We Operate
Machine Plant System
We Move the Work
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Graphical Explanation
Infrastructure
Input Output
Operations Transforms Input into Output
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Goal
Operations takes the Organization
closer to its Goal
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Organizations reach closer to goal
• By making more of goods or providing more of
its service
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$
Moving More + Faster
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Operations is more than a linear process of
transforming inputs into output

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Role of Operations
Output
TimeImprove
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Role of Operations for a Sustainable
Organization
Output
Time
Rate of
Output
Flow
Role of Operations is to Improve Flow
Role of Operations Management is to
manage improvement of flow
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Improve

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In real life
• We move
– Process Order
– Sales Orders
– Work Orders
– Customer Orders
– Manufacturing Orders
Operations is about improving flow of Orders
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Objective of Operations
Ever Improve
Flow of Orders!
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But
• There are so many other things we do in
operations. What about them?
• Yes! But Operations is about ever improving
flow of orders. About other things, please
watch out for the follow-up presentation
titled, “What Else is Operations ?”
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Where to Find More Details?
Or Call +91 94480 70081 or write to lolla@cvmark.com
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