What is NPS? It stands for Net Promoter Score. Learn what it means, what it can do for your business, how to get the data, and how to turn it into your score.
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
Introduction to Net Promoter Score (NPS)SatisMeter
Building true customer loyalty is an important thing you can do for your business. Here we will present you introduction to Net Promoter Score as an innovative loyalty measurement tool, which accelerates business growth and win customers for life. So how does it work? How to use it? Watch the presentation and find out...
How to run a perfect Net Promoter Score campaign [Webinar]Retently
We explain the basics of Net Promoter Score and how to choose a good service to get started with. We’ll show you how to personalize your survey, what are the advantages and disadvantages of various survey channels. You will learn the main differences between on demand and transactional NPS, how to avoid the most common mistakes, how to efficiently close the feedback loop and finally - what is a good NPS score.
You can watch a recording of this webinar here: https://retently.wistia.com/medias/jrorlz4ie2#
5 Proven Ways to Leverage Net Promoter Score SatisMeter
Net Promoter Score is a powerful customer feedback system that determines how customers feel about the product. This presentation will teach you how to increase your NPS and turn detractors into promoters. Check it out!
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
Introduction to Net Promoter Score (NPS)SatisMeter
Building true customer loyalty is an important thing you can do for your business. Here we will present you introduction to Net Promoter Score as an innovative loyalty measurement tool, which accelerates business growth and win customers for life. So how does it work? How to use it? Watch the presentation and find out...
How to run a perfect Net Promoter Score campaign [Webinar]Retently
We explain the basics of Net Promoter Score and how to choose a good service to get started with. We’ll show you how to personalize your survey, what are the advantages and disadvantages of various survey channels. You will learn the main differences between on demand and transactional NPS, how to avoid the most common mistakes, how to efficiently close the feedback loop and finally - what is a good NPS score.
You can watch a recording of this webinar here: https://retently.wistia.com/medias/jrorlz4ie2#
5 Proven Ways to Leverage Net Promoter Score SatisMeter
Net Promoter Score is a powerful customer feedback system that determines how customers feel about the product. This presentation will teach you how to increase your NPS and turn detractors into promoters. Check it out!
Net Promoter Score - A 10 Slide IntroductionGenroe
We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Net Promoter Score PowerPoint Presentation Slides SlideTeam
To measure and enhance your customer success all you need an influential tool for your business known as NPS, hence we offer you a net promoter score PowerPoint presentation slides which will help in retaining and minimizing the customer churn rate for your business. Utilize this presentation slide to define what NPS actually is for your business with its relevance and significance for the business growth and development. You can also use this PowerPoint image to explain the concept of customer success management which involves a process of keeping your clients happy through the metric of Net promoter score. With this presentation layout, measure whether your customers will recommend your business product or service to the other customers or not. Hence start commencing through this net promoter score PowerPoint template to describe the concept for better understanding of your potential viewers. Folks come closer with our Net Promoter Score Powerpoint Presentation Slides. They become extremely cohesive.
NPS vs. CSAT - A Guide to Measuring Customer HappinessTalkdeskInc
https://www.talkdesk.com/
The most successful businesses are data-driven, and measuring your customer happiness is no exception.
Here is a breakdown of the two most popular metrics for measuring customer happiness: Net Promoter Score® (NPS) and customer satisfaction score (CSAT). This slideshow will show you the difference between the two and some best practices for measuring both.
Measuring Customer Satisfaction: CSAT, CES and NPS comparedCheckMarket
In market research we love acronyms almost as much as the IT world does. Here we will present you three of them: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS). All three of them are used to measure customer satisfaction. So what do they do? And how do they differ? Can they be used in conjunction? Watch and find out…
Map Your B2B or B2C Customer Journey
Customer journey mapping is an often-overlooked planning task that’s beneficial to multiple areas of your organization. Whether you’re mapping an acquisition journey or a retention journey for a B2C or B2B program, it’s a fantastic way to ensure you are maximizing the brand experience for each target audience member. And, it will help you activate sales and interactions.
How to Measure Your Customer Satisfaction Score (CSAT)Kayako
What is a customer satisfaction score (CSAT)?
A customer satisfaction score indicates how satisfied your current customers are with your product or service.
Why should you measure your customer satisfaction score?
This metric shows how happy your customers were with the whole process: from finding out how to contact you, the actual conversations and also any follow up correspondence you might have sent.
It also helps identify pain points in order to see which aspects of your support could be improved.
You can get an indication of the quality of replies, too. You can use this information to identify what aspect of your support you can improve.
Learn everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
Customer Support Scores: CSAT vs. NPS vs. CESTaskUs
Customer satisfaction is a key performance indicator for business-to-consumer companies, but the abundance of customer service support metrics has made it hard to identify the best way to gauge how your customers actually feel. We help you understand the pros and cons of the most prevalent scoring systems to help you understand your options.
MP4 version: https://youtu.be/xz4yT9Kc-iA
The Fundamentals of Customer Success Management
Top drivers:
• Ease of access to the service provider
• Resolution velocity and accuracy
• Listen and act on clients' feedback
• Sell and deliver value e.g. solution, affordability, and convenience
• Always aim for the life-long value of each client
Measures:
• Revenue per customer
• Repeat customers or renewal
• Customer referrals
• Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CSE)
Customer success journey:
• Interest
• Purchase
• Implementation
• Onboarding
• Expansion
• Rewenal
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
Take a look at these cold, hard facts that might persuade you to rethink how you run your organization's customer service.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
Gather relevant data about consumers and potential customers using content-ready Consumer Insights PowerPoint Presentation Slides. Go through the human behaviour trends and understand your clients better with the help of ready-made consumer insights PPT presentation templates. Get consumer insights from data, surveys, sales, focus groups, direct interviews, online data and more. Make informed decisions for your business using consumer insights PowerPoint presentation slideshow. This deck comprises of templates such as research methodology, consumer insight assumptions, key stats, data collection and processing, consumer insight capabilities, consumer insight components, tools for consumer insights, YouTube analytics, google trends, google analytics, and more. These templates are completely customizable. Edit colors, text, icon and font size as per your need. Add or remove content, if needed. Download consumer insights PPT templates to understand your customers better. Our Consumer Insights Powerpoint Presentation Slides team are a cooperative lot. They will respond to all your specifications.
Net Promoter Score - A 10 Slide IntroductionGenroe
We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Net Promoter Score PowerPoint Presentation Slides SlideTeam
To measure and enhance your customer success all you need an influential tool for your business known as NPS, hence we offer you a net promoter score PowerPoint presentation slides which will help in retaining and minimizing the customer churn rate for your business. Utilize this presentation slide to define what NPS actually is for your business with its relevance and significance for the business growth and development. You can also use this PowerPoint image to explain the concept of customer success management which involves a process of keeping your clients happy through the metric of Net promoter score. With this presentation layout, measure whether your customers will recommend your business product or service to the other customers or not. Hence start commencing through this net promoter score PowerPoint template to describe the concept for better understanding of your potential viewers. Folks come closer with our Net Promoter Score Powerpoint Presentation Slides. They become extremely cohesive.
NPS vs. CSAT - A Guide to Measuring Customer HappinessTalkdeskInc
https://www.talkdesk.com/
The most successful businesses are data-driven, and measuring your customer happiness is no exception.
Here is a breakdown of the two most popular metrics for measuring customer happiness: Net Promoter Score® (NPS) and customer satisfaction score (CSAT). This slideshow will show you the difference between the two and some best practices for measuring both.
Measuring Customer Satisfaction: CSAT, CES and NPS comparedCheckMarket
In market research we love acronyms almost as much as the IT world does. Here we will present you three of them: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS). All three of them are used to measure customer satisfaction. So what do they do? And how do they differ? Can they be used in conjunction? Watch and find out…
Map Your B2B or B2C Customer Journey
Customer journey mapping is an often-overlooked planning task that’s beneficial to multiple areas of your organization. Whether you’re mapping an acquisition journey or a retention journey for a B2C or B2B program, it’s a fantastic way to ensure you are maximizing the brand experience for each target audience member. And, it will help you activate sales and interactions.
How to Measure Your Customer Satisfaction Score (CSAT)Kayako
What is a customer satisfaction score (CSAT)?
A customer satisfaction score indicates how satisfied your current customers are with your product or service.
Why should you measure your customer satisfaction score?
This metric shows how happy your customers were with the whole process: from finding out how to contact you, the actual conversations and also any follow up correspondence you might have sent.
It also helps identify pain points in order to see which aspects of your support could be improved.
You can get an indication of the quality of replies, too. You can use this information to identify what aspect of your support you can improve.
Learn everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
Customer Support Scores: CSAT vs. NPS vs. CESTaskUs
Customer satisfaction is a key performance indicator for business-to-consumer companies, but the abundance of customer service support metrics has made it hard to identify the best way to gauge how your customers actually feel. We help you understand the pros and cons of the most prevalent scoring systems to help you understand your options.
MP4 version: https://youtu.be/xz4yT9Kc-iA
The Fundamentals of Customer Success Management
Top drivers:
• Ease of access to the service provider
• Resolution velocity and accuracy
• Listen and act on clients' feedback
• Sell and deliver value e.g. solution, affordability, and convenience
• Always aim for the life-long value of each client
Measures:
• Revenue per customer
• Repeat customers or renewal
• Customer referrals
• Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CSE)
Customer success journey:
• Interest
• Purchase
• Implementation
• Onboarding
• Expansion
• Rewenal
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
Take a look at these cold, hard facts that might persuade you to rethink how you run your organization's customer service.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
Gather relevant data about consumers and potential customers using content-ready Consumer Insights PowerPoint Presentation Slides. Go through the human behaviour trends and understand your clients better with the help of ready-made consumer insights PPT presentation templates. Get consumer insights from data, surveys, sales, focus groups, direct interviews, online data and more. Make informed decisions for your business using consumer insights PowerPoint presentation slideshow. This deck comprises of templates such as research methodology, consumer insight assumptions, key stats, data collection and processing, consumer insight capabilities, consumer insight components, tools for consumer insights, YouTube analytics, google trends, google analytics, and more. These templates are completely customizable. Edit colors, text, icon and font size as per your need. Add or remove content, if needed. Download consumer insights PPT templates to understand your customers better. Our Consumer Insights Powerpoint Presentation Slides team are a cooperative lot. They will respond to all your specifications.
What is Net Promoter Score?
Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network.
Why should you measure your Net Promoter Score?
Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again).
It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals.
This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important.
Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
NPS, acts as a leading indicator of growth. If your organization’s NPS is higher than those of your competitors, you are more likely than them to outperform the market.
Defeating Babel: 4 Strategies for Better Design Communication in AgileJim Carlsen-Landy
User experience can make or break new products, and revitalize or kill existing products. Having skilled designers and developers is a start, but they don't naturally speak the same language, which can impede your team's value delivery. Using examples from research and industry, as well as experiences from my own and others’ work with Agile teams, this session delivers strategies and specific techniques that designers, developers, and product owners can apply to build more powerful design communication across disciplines.
This presentation is organized around four proven strategies:
- Drive priority discussions around value
- Speak a shared language of Agile development
- Show possibilities, don’t debate principles
- Tailor artifacts to meet your teams’ needs
Loyalty calculator and emotional service as a pledge of effective sales4Service Group
The better is the service, the more clients are willing to spend money. The more emotion gets the customer from a product, service or company, the faster he ceases to be a critic and becomes the promoter.
This presentation outlines the RAPID Loyalty Measurement Approach, a method of assessing the three dimensions of customer loyalty: Retention, Advocacy and Purchasing.
Калькулятор лояльности и эмоциональный сервис как залог эффективных продаж4Service Group
Чем качественнее сервис, тем больше денег готовы тратить клиенты. Чем больше эмоций получает клиент от продукта, услуги или компании, тем быстрее он перестает быть критиком и становится промоутером.
Tips to get more customers - range of products and customer journey for reta...Multi-Value Europe
Competition in the retail sector is fierce. Everyone there is fighting for customers’ attention.
Which two mechanisms contribute to success?
On the one hand the products you sell determine the number of customers, and on the other hand there is a failure to exploit the most important points within the Customer Journey that win customers.
Multi-Value wants to use this sort of blog in the future to explain mechanisms in the retail sector in a simple way. We will also be providing some tips.
Everything You Need To Know About The Employee Net Promoter ScoreOfficevibe
Discover everything you should know about the employee net promoter score. Find out what it is, how to calculate it and how to improve it.
Content by Officevibe, the simplest tool for a greater workplace.
https://www.officevibe.com/
The Top Skills That Can Get You Hired in 2017LinkedIn
We analyzed all the recruiting activity on LinkedIn this year and identified the Top Skills employers seek. Starting Oct 24, learn these skills and much more for free during the Week of Learning.
#AlwaysBeLearning https://learning.linkedin.com/week-of-learning
What is the Net Promoter Score? How does it work? How do you ensure growth through customer loyalty? We at Enalyzer want to help your business by introducing best practices for this powerful customer experience (CX) tool.
Sign up for free on Enalyzer
https://www.enalyzer.com/
[eBook] A practical guide to Net Promoter Score®Customer Guru
Since the inception of the Net Promoter Score® (NPS®), countless guides have been published on NPS. Then why do
you need another NPS guide?
We realized that the NPS guides only introduce and share details about the concept behind NPS. However, none of them share everything that is required to roll out an NPS survey if you are just getting started. Unfortunately, you would have to read through several articles and still keep looking for more information.
That is why we decided to write this practical guide that can help anyone implement NPS from scratch.
Learn why The Net Promoter® Score is perhaps the best methodology to predict profitable brand growth and measure customer delight in this short overview presentation.
10 Survey Question You Should Ask Your CustomersRodrigo Fuentes
In support of this blog post: http://blog.listenloop.com/10-questions-for-your-customers
Your customers are a great source of information. They can help you improve your business and product, gain a better understanding of your market and even bring you referrals. But you're wondering, "what questions to ask in customer feedback session?"
Asking the right questions can be game-changing for your business. Here are 10 game-changing questions you should be asking your customers right now.
LEARN WHAT A GREAT TECHNICAL SUPPORT EXPERIENCE AND PASSIONATE CUSTOMER COMMUNITIES CAN DO FOR YOUR BUSINESS- This powerful measurement and focus within your organization can align your business with your customers, deeply understand how your customers feel about you and your products/services and (if leveraged) can propel your business to unprecedented growth.
NPS is a simple measurement but sometimes challenging to implement. Please complete this form to receive a brief summary of:
-Methodology for NPS
-Practical tips for implementing and establishing a customer centric mindset
-Statistical abstracts and results of other practitioners
A Beginner’s Guide to Customer Satisfaction MetricsCory Brown
Simplesat is a fun and engaging survey tool for service businesses to collect insightful and actionable customer feedback.
It is straightforward and has highly customizable surveys that provide headache-free ways to create CSAT, CES (Customer Effort Score), and NPS (Net Promoter Score) feedback surveys.
________________
In this guide you will learn:
- What is CSAT?
- How to calculate CSAT and sentiment mapping
- Why do you need to use CSAT surveys?
- Which survey tool fits your needs?
- When to use CSAT surveys and how to send it?
Building a "maniacal" customer-centric cultureGenpact Ltd
Client centricity is a stated core value of all enterprises. However, few organizations scientifically build processes to measure it, use it to direct incentives and rewards, and most importantly, leverage it to shape company culture. I call those that do so “maniacally client focused organizations.” The impact of such an approach is sustainable growth driven by stronger client penetration, a state in which client recommendations expand the frontline’s reach and effectiveness, and a more engaged and stable workforce.
Are your service level reports all green, but your customer is still not happy? That's because traditional time-based IT support metrics suck. Discover a better way to measure IT service quality.
The Ultimate Question to Ask Your Employees: An Introduction to the Employee ...The Starr Conspiracy
We know employee engagement has a proven, measurable, positive impact on the bottom line. Yet only 30 percent of the workforce is actively engaged. What if you could identify which employees are your most ardent supporters, which are on the fence, and which are most likely to bash you on Facebook or at the local bar — and you could do that in an efficient and even easy way? That’s what you’ll learn in the latest e-book from The Starr Conspiracy Intelligence Unit, “The Ultimate Question to Ask Your Employees: An Introduction to the Employee Net Promoter Score.”
Adjusting primitives for graph : SHORT REPORT / NOTESSubhajit Sahu
Graph algorithms, like PageRank Compressed Sparse Row (CSR) is an adjacency-list based graph representation that is
Multiply with different modes (map)
1. Performance of sequential execution based vs OpenMP based vector multiply.
2. Comparing various launch configs for CUDA based vector multiply.
Sum with different storage types (reduce)
1. Performance of vector element sum using float vs bfloat16 as the storage type.
Sum with different modes (reduce)
1. Performance of sequential execution based vs OpenMP based vector element sum.
2. Performance of memcpy vs in-place based CUDA based vector element sum.
3. Comparing various launch configs for CUDA based vector element sum (memcpy).
4. Comparing various launch configs for CUDA based vector element sum (in-place).
Sum with in-place strategies of CUDA mode (reduce)
1. Comparing various launch configs for CUDA based vector element sum (in-place).
Levelwise PageRank with Loop-Based Dead End Handling Strategy : SHORT REPORT ...Subhajit Sahu
Abstract — Levelwise PageRank is an alternative method of PageRank computation which decomposes the input graph into a directed acyclic block-graph of strongly connected components, and processes them in topological order, one level at a time. This enables calculation for ranks in a distributed fashion without per-iteration communication, unlike the standard method where all vertices are processed in each iteration. It however comes with a precondition of the absence of dead ends in the input graph. Here, the native non-distributed performance of Levelwise PageRank was compared against Monolithic PageRank on a CPU as well as a GPU. To ensure a fair comparison, Monolithic PageRank was also performed on a graph where vertices were split by components. Results indicate that Levelwise PageRank is about as fast as Monolithic PageRank on the CPU, but quite a bit slower on the GPU. Slowdown on the GPU is likely caused by a large submission of small workloads, and expected to be non-issue when the computation is performed on massive graphs.
Explore our comprehensive data analysis project presentation on predicting product ad campaign performance. Learn how data-driven insights can optimize your marketing strategies and enhance campaign effectiveness. Perfect for professionals and students looking to understand the power of data analysis in advertising. for more details visit: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/
Techniques to optimize the pagerank algorithm usually fall in two categories. One is to try reducing the work per iteration, and the other is to try reducing the number of iterations. These goals are often at odds with one another. Skipping computation on vertices which have already converged has the potential to save iteration time. Skipping in-identical vertices, with the same in-links, helps reduce duplicate computations and thus could help reduce iteration time. Road networks often have chains which can be short-circuited before pagerank computation to improve performance. Final ranks of chain nodes can be easily calculated. This could reduce both the iteration time, and the number of iterations. If a graph has no dangling nodes, pagerank of each strongly connected component can be computed in topological order. This could help reduce the iteration time, no. of iterations, and also enable multi-iteration concurrency in pagerank computation. The combination of all of the above methods is the STICD algorithm. [sticd] For dynamic graphs, unchanged components whose ranks are unaffected can be skipped altogether.
3. Introduction
I’m Cathy Reisenwitz. I edit the Customer
Service Blog for Capterra.
We help people find the right software for their
business.
Follow me on Twitter at @CapterraService.
I’m on LinkedIn as well.
4. Theory behind NPS
NPS stands for Net Promoter Score.
1. Customer satisfaction and loyalty correlate strongly with sales.
2. A stated propensity to refer your brand a friend or colleague correlates
strongly with customer satisfaction and loyalty.
7. Word of mouth today
Three quarters of people talk about brands on social media.
Realistic win in 2003: A customer tells two friends about your brand.
Realistic win in 2015: A customer tell two million friends about your brand with
their blog, Twitter, Facebook, Periscope, Meerkat, Snapchat, Instagram, Vine,
YikYak, WhatsApp, etc.
8. Measure NPS
Starts with a question: “How likely are you to recommend us to a friend?”
Ask your current customers first.
Ask them is after they purchase or after they contact customer service.
9. NPS questionnaire
If you’ve never asked your customers this question, SurveyMonkey has some
templates to help get you started.
11. 7-point scale
The 7 point scale from 1-7 is becoming more common.
People are less likely to pick randomly
Possibly because:
● Fewer options are less overwhelming
● Unfamiliarity may throw people off guard, causing them to think before
answering
12. How to calculate NPS
NPS is your percentage of promoters minus your percentage of detractors.
NPS ranges from −100 (meaning everyone is a detractor) to +100 (meaning
everyone is a promoter).
Most companies consider a decent Net Promoter Score to be >0%. Any
positive NPS good. An NPS of +50 is excellent.
14. Add up your “promoters,” “passives,” and “detractors.”
If you’re using a 0-10 scale, people who select
● 9 or 10 are promoters
● 7-8 are passives
● 0-6 are detractors
If you’re using a 7 point scale, people who select
● 7 are promoters
● 5-6 are passives
● 1-4 are detractors
How to calculate NPS
15. What percentage of your customers does each group comprise?
1. Export responses from your questionnaire/survey into a spreadsheet.
2. Divide respondents into detractors, passives, and promoters.
3. Add up the total responses from each.
4. Divide the group total by the total survey responses to get the percentage
total of each group. Or use a percentage calculator to make it easier.
5. Subtract the percentage total of detractors from the percentage total of
promoters.
This is your NPS!
How to calculate NPS
16. Thanks!
To learn more about NPS, and customer
service, check out Capterra’s Customer Service
Blog.