Lean guru S. Shingo discussed different types of waste, noting that customers should not have to pay for waste like unnecessary packaging or processes. He emphasized that the most dangerous waste is what goes unrecognized. Shingo also explained that the Toyota style is not about working hard, but rather employing people's creativity through a system that questions the status quo with relentless "whys" to break through conventional thinking. At Toyota, people go to think rather than just work.

1. Lean' Guru S. Shingo said:
"When you buy bananas all you want is the fruit not
skin, but you have to pay for the skin also. It is a waste.
And you the customer should not have to pay for the
waste. The most dangerous kind of waste is the waste
we do not recognize. A relentless barrage of “why’s” is
best to prepare your mind to pierce the clouded veil of
thinking caused by the status-quo. Use it often. Toyota
style is not to create results by working hard. It's a
system that says there is no limit to people’s creativity.
People don’t go to Toyota to ‘work’ they go there to
‘think’.
Lean' Guru S. Shingo said:
"When you buy bananas all you want is the fruit not
skin, but you have to pay for the skin also. It is a waste.
And you the customer should not have to pay for the
waste. The most dangerous kind of waste is the waste
we do not recognize. A relentless barrage of “why’s” is
best to prepare your mind to pierce the clouded veil of
thinking caused by the status-quo. Use it often. Toyota
style is not to create results by working hard. It's a
system that says there is no limit to people’s creativity.
People don’t go to Toyota to ‘work’ they go there to
‘think’.