Presentation from the United Nations Conference on Trade and Development on what constitutes a good One Stop Shop. With examples.

1. WHAT IS A GOOD ONE-STOP SHOP?
Ingmar Vali
UNCTAD Consultant
United Nations Conference on Trade and Development
ingmar.vali@gmail.com

2. Make
request
Obtain
authorization
1
FORM
(data) DOC DOC
2
CERTIF
Make
payment
3
PROCEDURES FROM THE GOVERNMENT ADMINISTRATION POINT OF VIEW
Government authority

3. Step 1
Administration 1
Step 2
Administration 2
Step 3
Administration 3
One-Stop Shop
all steps from same place
PROCEDURES FROM THE APPLICANT POINT OF VIEW

4. Step 1
Administration 1
Step 2
Administration 2
Step 3
Administration 3
One-Stop Shop
Electronic one stop shop
Good one-stop shop ?
1 2 3
Request once
(simultaneously)
Get authorizations
once (simultaneously)
Pay once
(simultaneously)
Single form
One set of documents
minimum interactions (less steps)
minimum requirements
(less documents, less data)
WHAT IS A GOOD ONE STOP SHOP ?

5. ADMIN 4ADMIN 4
ADMIN 5ADMIN 5
eRegistrationsscreen
eRegistrations screen
WebService
ADMIN 2ADMIN 2
Data
Documents
Certificates
Data
Documents
Certificates
ADMIN 3ADMIN 3
ADMIN 1ADMIN 1
Web Service
Web Service
ELECTRONIC ONE-STOP SHOP
Ideal scenario:

6. ADMIN 4ADMIN 4
ADMIN 5ADMIN 5
eRegistrations screen
eRegistrationsscreen
eRegistrations screen
WebService
ADMIN 2ADMIN 2
Data
Documents
Certificates
Data
Documents
Certificates
ADMIN 3ADMIN 3
ADMIN 1ADMIN 1
Web Service
W
eb
Service
Relistic scenario:
ELECTRONIC ONE-STOP SHOP

7. Internet portal: Request fileInternet portal: Request file
Determines necessary registrations Generates a single form
FORMFORM DOCUMENTSDOCUMENTS PAYMENTPAYMENT SUBMISSIONSUBMISSION
Monitors data entryRequired data, documents & costs
Monitors uploading of documents Online payment (one payment) Official submission of request file
GUIDEGUIDE
1 2 3 54
User fileUser file
 Personal data & documents
Stored by the user, he can freely modify
them
 He can use them for several requests
No need to upload them again
 Certificates issued by administrations
Stored by them in the user account, the
user can’t alter them
 Data, documents & certificates
belong to the user
Back office: Request processingBack office: Request processing
FLOW MANAGEMENTFLOW MANAGEMENT
EXCHANGE OF
INFORMATION
EXCHANGE OF
INFORMATION
Steps in request processing are called “roles” (could be one or
various roles per administration):
Administrations with an automated processing system
Exchange of data and documents through web Services (XML or
JSON format)
Administrations with manual processing system
A screen is created in the system through which they can:
 Access information, printing it or downloading an XML or
JSON file
 Upload in the system information on
registers/permits/certificates issued
• Defines content of the file for each administration
(required data and documents)
• Processing order (successive or parallel steps,
management of rejections and request for additional
information, closure and pauses)
• Messages management (users, operators)
• Rights management (users, operators)
ADMIN 4ADMIN 4
ADMIN 5ADMIN 5
eRegistrations screen
eRegistrationsscreen
eRegistrations screen
WebService
ADMIN 2ADMIN 2
Data
Documents
Certificates
Data
Documents
Certificates
ADMIN 3ADMIN 3
ADMIN 1ADMIN 1
Web Service
W
eb
Service
eRegistrations- tool generate eServices on the fly!
Used in: Cameroon,
El Salvador,
Guatemala, Lesotho.
Benin,
Tanzania,

10. More information about eRegistrations
https://businessfacilitation.org/eregistrations/
businessfacilitation@unctad.org
Phone +41 22 917 55 61