The document discusses the importance of remote monitoring and management (RMM) software for managed service providers (MSPs) in maintaining client security. It outlines common pitfalls that can lead to the loss of customers, such as inadequate antivirus protection and poor mobile device management (MDM) services. Ultimately, it encourages MSPs to avoid these mistakes to ensure a successful relationship with their clients.

1. WHAT RMM
SOFTWARE DOES
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2. Remote Monitoring and Management also known as remote
monitoring and management (RMM) software, helps MSPs
monitor clients' endpoints remotely.
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INTRODUCTION
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3. HOW TO LOSE
MSP CUSTOMERS
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Today we'll focus on security, wireless and one other
important issue, and you'll discover how they can make or
break a managed service provider.
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Hopefully with this information, you can avoid many pitfalls
and problems which often lead to the loss of msp business.

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WHAT IS RMM FOR
SECURITY
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RMM is all about managed IT services and
taking care of the needs of customer security.
So what's a good way to lose this kind of
customer? To answer this question let's look at
how to lose a customer with poor security.

5. 1. DON'T WORRY ABOUT ANTIVIRUS PROTECTION
Each day new malware programs are written with the intent of circumventing
current technology. There is a good chance some viruses or worms will not be
caught by standard antivirus software programs.
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As an msp, it's your responsibility to maintain security within the network and
simple antivirus programs do not provide the kind of protection you need to do
your job properly. So what can you do? Offer enhanced security to your customers.

6. 2. PROVIDE LIMITED MDM SERVICES
Even though mobile devices are an important part of managed IT services, you
may need enhanced MDM software and tools.
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In order to keep your cost as low as possible, you can simply inform the customer
he or she should take care of MDM, and everyone benefits because you have less
to do and the customer gets rmm services cheap.

7. 3. TRY TO PLEASE EVERYONE ALL THE TIME
It makes sense to try and please all your customers but is this always the most
prudent, feasible and possible thing to do? Sometimes you can try so hard to
please all your customers, you end up losing some of your best ones.
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In some cases, you may need to cut your losses and concentrate on the majority of
your customers.

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CONCLUSION
We hoped you have learned some things, and by seeing what "not to
do" you can get better insight into what you can do for your
customers to ensure a bright future for them and for your IT company.
ITarian can help with many of your MSP PSA problems.

9. THANK YOU
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