How to be assertive without being aggressive. Respond to bullying without being a bully. Stand up for yourself with "class" rather than "bite." It's in the book: What's Going On? Communication: What Hurts & What Works. CHECK IT OUT: http://suemaree.com/ BUY THE BOOK: http://suemaree.com/buy-the-book/ LIVE PRESENTATIONS: http://suemaree.com/presentations/ TV: http://suemaree.tv