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Top20 #1 Pattern Interrupt
- 4. You'll find links to the other 19 (and more!) at
the end of this presentation.
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- 7. when you get the sense that;
* an exchange has taken a turn for the worse
© 2009 suemaree.me
- 8. when you get the sense that;
* an exchange has taken a turn for the worse
* someone has misinterpreted what you said
© 2009 suemaree.me
- 9. when you get the sense that;
* an exchange has taken a turn for the worse
* someone has misinterpreted what you said
* Others are angry, upset, defensive
© 2009 suemaree.me
- 10. when you get the sense that;
* an exchange has taken a turn for the worse
* someone has misinterpreted what you said
* Others are angry, upset, defensive
* or you are!
© 2009 suemaree.me
- 16. quot;Pattern Interruptsquot; work brilliantly because;
* they interrupt deterioration towards trouble
* there's no blame
* You're not getting angry, upset, or defensive
© 2009 suemaree.me
- 17. quot;Pattern Interruptsquot; work brilliantly because;
* they interrupt deterioration towards trouble
* there's no blame
* You're not getting angry, upset, or defensive
* you're taking positive, cooperative action!
© 2009 suemaree.me
- 18. regardless of who you're talking with, and
what you're talking about...
© 2009 suemaree.me
- 19. regardless of who you're talking with, and
what you're talking about...
and whether they're losing it, or you are...
© 2009 suemaree.me
- 20. regardless of who you're talking with, and
what you're talking about...
and whether they're losing it, or you are...
here's some simple quot;Pattern interruptsquot; to help
you out...
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- 21. Hey!
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- 22. Whoa!
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- 32. check
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- 33. check
to make sure you're understanding
where they're coming from
(Their perspective)
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- 34. I'd like to make sure I've
got this straight...
© 2009 suemaree.me
- 41. confirm
get confirmation from them that your
understanding of their perspective is accurate
© 2009 suemaree.me
- 46. they're not comfortable that
if
your understanding of
their perspective is accurate...
...keep clarifying till it is!
© 2009 suemaree.me
- 50. Congratulations!
You didn't take it personally
You didn't get upset
You took positive, constructive steps to
communicate with class...
Even if other people DIDn't!
© 2009 suemaree.me
- 52. this one technique is not going to do the Trick
in every difficult communication situation...
But then,
it's only 1 of the top 20 communication tools!
Another one is headed your way next week.
If you need the others more urgently put the
following link in your browser to see how you
can get them sooner rather than later...
suemaree.com/top20
© 2009 suemaree.me
- 54. I think we'd all be a lot less stressed
if we were all a little better at
communicating!
© 2009 suemaree.me
- 58. If you'd like help with any difficult communication
situations you're facing - professional &/or
personal - email me with the details and
I'll do what I can to help you out.
Confidentiality guaranteed!
Look forward to hearing from you...
Sue-maree
hspot@suemaree.com
suemaree.com
suemaree.me
© 2009 suemaree.me
- 60. © 2009 Sue-maree McEnearney, h-spot Pty Ltd
Published by h-spot Pty Ltd, Gold Coast, Queensland, Australia, 2009
Blog www.suemaree.me
Website www.suemaree.com
Email hspot@suemaree.com
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