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Western Union

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SOAP - State of the Art Presentations
SOAP - State of the Art Presentations
1 of 5
 
OUTBOUND BY PHONE
OUTBOUND BY PHONE PROCESS FLOW - CUSTOMER EXPERIENCE [ ] 1. CUSTOMER CALLS CALL CENTER 6. BENEFICIARY CASHES OUT TRANSACTION 4. CUSTOMER PAYS TRANSACTION 5. CUSTOMER RECEIVES CALL WITH CONFIRMATION AND MTCN TODAY TODAY TODAY NEXT DAY 2. CUSTOMER RECEIVES INFORMATION ON THE PRODUCT AND PROVIDES TRANSACTION INFORMATION NEXT DAY TODAY 3. CUSTOMER RECEIVES INFORMATION AND HOW TO PROCEED PAYMENT
ACCOUNT TO CASH
OPPORTUNITY [ ] Send Wester Union Transactions using Internet Banking Use Existing Host to Host platform Reduce operating costs

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Western Union

  • 1.  
  • 3. OUTBOUND BY PHONE PROCESS FLOW - CUSTOMER EXPERIENCE [ ] 1. CUSTOMER CALLS CALL CENTER 6. BENEFICIARY CASHES OUT TRANSACTION 4. CUSTOMER PAYS TRANSACTION 5. CUSTOMER RECEIVES CALL WITH CONFIRMATION AND MTCN TODAY TODAY TODAY NEXT DAY 2. CUSTOMER RECEIVES INFORMATION ON THE PRODUCT AND PROVIDES TRANSACTION INFORMATION NEXT DAY TODAY 3. CUSTOMER RECEIVES INFORMATION AND HOW TO PROCEED PAYMENT
  • 5. OPPORTUNITY [ ] Send Wester Union Transactions using Internet Banking Use Existing Host to Host platform Reduce operating costs