SlideShare a Scribd company logo
website 
Reputation 
management
About dwight 
• Founder of TM Productions 
• Founder of Pure Cabo 
• Co-founder of FishingCharters.com 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Reputation management 
• Security – Protect Everything 
• Domains, WHOIS 
• Social Profiles – capture all 
• Monitoring & Process 
• Content Creation - Continuity 
• Building Links/Signals 
• Spider / Disavowing 
• Analytics / Target Pages 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Why? 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Have a plan 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
have process 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Safety = process 
• Knowing where it can break is half 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210 
the battle….. 
• Internal / External Teams 
• What is posted? 
• Before it’s posted, what process? 
• What is the goal? 
• Continuity of Messaging
avoidable mistakes 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Expensive mistakes 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
create press 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Don’t wait 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Be smart 
• Have a SM policy 
• Never remove posts 
• Profanity filters 
• Never get defensive 
• Community helpers? 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
a thought… 
• Staff KNOW + AGREE to SM Policy 
• Examples shown 
• Consequences 
• Personal liability 
• Details in contract 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Getting secure 
• Website 
• Passwords 
• Databases 
• Back-Ups 
• Plug-ins 
• Profiles 
• Always Testing / Automation 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Social profiles 
• Get all Accounts 
• Verified if Possible 
• Continuity in Naming / Branding 
• Repurposing of Message – Use Tools 
• Monitoring / Automation 
• Controlling Messages 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Social competition 
• Where are your customers? What channels are they on? Where are they engaging? 
• Who is the competition? Parallel? Are we up to par? Monitor activity. 
• Who are our “cross-brands” that we could mimic or be influenced from? 
• What is the main goal of the social media? 
• Need customer service to be “Tip-Top” : have a plan! 
• Regular information with SEO in mind is a must 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Real Engagement 
• Real conversations take time and thought 
• They can have intent; under agenda 
• Engaging posts that create comments, likes and shares 
• Images work great! 
• Questions, surveys 
• Sweepstakes and surveys 
• Videos when short 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Monitoring processes 
• What is a mistake worth? 
• Free vs. Paid 
• Google Alerts 
• Paid Tools 
• Back Links / GWMT 
• Monitor Ads / SpyFu 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Monitor competition & 
industry 
• Competitors, Industry, Media, Trends 
• What are they doing? Ideas? 
• Where is the armor weak? 
• Opportunity? 
• Insert into conversation 
• Our message, take, policies, features 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210 
in comparision
opportunity & fun 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
opportunity & fun 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
opportunity & fun 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
capture citations 
• Own + control all listings 
• Make complete 
• Approved images 
• Micro data (test shares) 
• Monitor reviews, comments 
• Be quick, take offline 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Content creation 
• Why? 
• Research on topics and wording 
• Where to spread / post / integrate 
• Few pages / Inactive = Negative SEO targets 
• Few pages = fewer links 
• Quality 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Building links 
• In & Out 
• Quality 
• Research 
• Majestic SEO 
• SEMRush 
• SpyFu 
• Industry / News / Competitors 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Think disavowing 
• Monitor 
• Research 
• Know why, Tell G 
• Know how to disavow 
• What to expect? 
• Create the pattern 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
negative reviews 
• They suck 
• It is a $$$$ game 
• There is a process; be aware 
• Personal contact 
• Litigation 
• Court Order 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Reviews = 2ways 
• It’s a BIG decision 
• Can be manipulated 
• Process 
• Monitoring 
• Risks 
• Shhhhhhhhhhhh! Who’s Involved? 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Monitor analytics 
• G Analytics 
• Others 
• Dashboards 
• Alerts / Automation 
• Internal Chatter 
• Sales People 
• Talk to Customers 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
staff analyst 
• Dashboard 
• Bottleneck info 
• They know “what” to do 
• Daily reports with details 
• What needs to change? 
• Steps being taken? 
• Costs? 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Get social 
• You MUST Invest 
• Be Proactive 
• Rub Elbows with Established Sites 
• Be Genuine 
• Be Helpful 
• Earn Respect and Friends 
• Some “Friends” are bought! 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Knowledge = power 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
Need help? 
Leave Card 
dwight@tmprod.com 
tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210

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Website Reputation Management 2014 Pubcon Las Vegas -TMprod.com

  • 2. About dwight • Founder of TM Productions • Founder of Pure Cabo • Co-founder of FishingCharters.com tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 3. Reputation management • Security – Protect Everything • Domains, WHOIS • Social Profiles – capture all • Monitoring & Process • Content Creation - Continuity • Building Links/Signals • Spider / Disavowing • Analytics / Target Pages tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 4. Why? tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 5. Have a plan tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 6. have process tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 7. Safety = process • Knowing where it can break is half tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210 the battle….. • Internal / External Teams • What is posted? • Before it’s posted, what process? • What is the goal? • Continuity of Messaging
  • 8. avoidable mistakes tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 9. Expensive mistakes tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 10. create press tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 11. Don’t wait tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 12. Be smart • Have a SM policy • Never remove posts • Profanity filters • Never get defensive • Community helpers? tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 13. a thought… • Staff KNOW + AGREE to SM Policy • Examples shown • Consequences • Personal liability • Details in contract tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 14. Getting secure • Website • Passwords • Databases • Back-Ups • Plug-ins • Profiles • Always Testing / Automation tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 15. Social profiles • Get all Accounts • Verified if Possible • Continuity in Naming / Branding • Repurposing of Message – Use Tools • Monitoring / Automation • Controlling Messages tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 16. Social competition • Where are your customers? What channels are they on? Where are they engaging? • Who is the competition? Parallel? Are we up to par? Monitor activity. • Who are our “cross-brands” that we could mimic or be influenced from? • What is the main goal of the social media? • Need customer service to be “Tip-Top” : have a plan! • Regular information with SEO in mind is a must tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 17. Real Engagement • Real conversations take time and thought • They can have intent; under agenda • Engaging posts that create comments, likes and shares • Images work great! • Questions, surveys • Sweepstakes and surveys • Videos when short tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 18. Monitoring processes • What is a mistake worth? • Free vs. Paid • Google Alerts • Paid Tools • Back Links / GWMT • Monitor Ads / SpyFu tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 19. Monitor competition & industry • Competitors, Industry, Media, Trends • What are they doing? Ideas? • Where is the armor weak? • Opportunity? • Insert into conversation • Our message, take, policies, features tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210 in comparision
  • 20. opportunity & fun tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 21. opportunity & fun tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 22. opportunity & fun tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 23. capture citations • Own + control all listings • Make complete • Approved images • Micro data (test shares) • Monitor reviews, comments • Be quick, take offline tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 24. Content creation • Why? • Research on topics and wording • Where to spread / post / integrate • Few pages / Inactive = Negative SEO targets • Few pages = fewer links • Quality tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 25. Building links • In & Out • Quality • Research • Majestic SEO • SEMRush • SpyFu • Industry / News / Competitors tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 26. Think disavowing • Monitor • Research • Know why, Tell G • Know how to disavow • What to expect? • Create the pattern tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 27. negative reviews • They suck • It is a $$$$ game • There is a process; be aware • Personal contact • Litigation • Court Order tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 28. Reviews = 2ways • It’s a BIG decision • Can be manipulated • Process • Monitoring • Risks • Shhhhhhhhhhhh! Who’s Involved? tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 29. Monitor analytics • G Analytics • Others • Dashboards • Alerts / Automation • Internal Chatter • Sales People • Talk to Customers tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 30. staff analyst • Dashboard • Bottleneck info • They know “what” to do • Daily reports with details • What needs to change? • Steps being taken? • Costs? tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 31. Get social • You MUST Invest • Be Proactive • Rub Elbows with Established Sites • Be Genuine • Be Helpful • Earn Respect and Friends • Some “Friends” are bought! tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 32. Knowledge = power tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210
  • 33. Need help? Leave Card dwight@tmprod.com tmprod.com / dwightz.com 309B s main st royal oak mi 48067 248.582.9210