The webinar provided an international perspective on experiences with COVID-19 from Aging2.0's global chapter network. It discussed what Aging2.0 is doing to gather insights, highlighted emerging priorities and trends, and shared mini case studies from Toronto, Vancouver, Adelaide, and Hong Kong on their COVID-19 challenges and responses. The webinar concluded with an announcement of future events and a Q&A.

1. Aging2.0
London
Chapter
International experience within our
“new reality”
1 April 2020

3. Welcome
• Aging2.0 London is all volunteers
• We focus on what is beneficial to our UK community
• This week we welcome the global community
• We want to hear from everyone – for the benefit of everyone
• This challenge is bigger than any one organization
• People sharing their knowledge of problems, opportunities, failures and successes will
accelerate our eventual but certain emergence from this crisis
• Today the UK community welcome global representatives from Italy obviously but also
Sweden, Switzerland, US, Australia and many others
• The more, the merrier – as with any network, the value grows with all the additional people
who join

4. Last week we
learned that…
UK Care industry is forced to work
differently as a result of care demand
surge and supply constraints
• Massive push from hospital to the
community
• Care homes waiting lists
• Care staff self-isolating
• Staff redeployment
• Massive recruitment surge
• Routine inspections suspended
• Accelerated operator approvals
• Even more acute shortage of PPE

5. Agenda
• 11.00 – Welcome
(Eric Kihlstrom, Aging2.0 UK)
• 11.10 – International Formal Care
Experience during COVID-19
(Guido Magrin/Luca Iozzia of TeiaCare)
• 11.40 – Aging2.0 Global Survey
(Stephen Johnston)
• 12.00 – Questions
(JJessie Bosshard, Aging2.0 London)
• 12.15 – Finish

15. Webinar
logistics
• Everyone starts on mute
• To ensure the quality of connection, we ask
that participants not use video
• Please ask questions via chat channel
• Will take a few questions after each
speaker
• Will have more questions after all
speakers
• Any Zoom user question, please refer to
https://support.zoom.us/hc/en-
us/articles/200941109-Attendee-Controls-
in-a-Meeting
• If have time at the end, we will open up the
microphones for conversation with panelists

16. Agenda
• 11.00 – Welcome (Eric Kihlstrom, Aging2.0 UK)
• 11.10 – International Formal Care Experience
during COVID-19 (Guido Magrin/Luca Iozzia of
TeiaCare)
• 11.40 – Aging2.0 Global Survey (Stephen
Johnston)
• 12.00 – Questions
• 12.15 – Finish

36. Agenda
• 11.00 – Welcome (Eric Kihlstrom, Aging2.0 UK)
• 11.10 – International Formal Care Experience
during COVID-19 (Guido Magrin/Luca Iozzia of
TeiaCare)
• 11.40 – Aging2.0 Global Survey (Stephen
Johnston)
• 12.00 – Questions
• 12.15 – Finish

37. COVID-19: International Perspectives
Insights from Aging2.0’s 100+ Chapter network
Prepared for Aging2.0 London Webinar | April 1, 2020.
Stephen Johnston @sdbj
37

38. 1. WHAT AGING2.0 IS DOING RE COVID-19
2. EMERGING INSIGHTS AND DATA
3. MINI CASE STUDIES
AGENDA
38

39. Gathering global insight
● Requesting stakeholder priorities: bit.ly/aging2covid19priorities
● Requesting innovations & offers: bit.ly/agetechcovid19submit
● Interviewing innovators on the front lines: aging2.com/blog
Sharing curated insights publicly
● Covid-19 Resources page: aging2.com/covid-19
● Compiling relevant COVID-19 links: bit.ly/a2linkscovid19
Hosting platforms for impact
● Hosting weekly Chapter Ambassador calls to share perspectives
● Tracking insights, companies & impact stories on The Collective
WHAT AGING2.0 IS DOING RE COVID-19
39

40. BRINGING TOGETHER GLOBAL COMMUNITY PRIORITIES
40
A collaborative effort with global partners to identify areas where we should focus

41. REQUESTING INNOVATION SUBMISSIONS AND OFFERS
41
43 submissions since March 15. See form and responses: bit.ly/agetechcovid19submit

42. Opportunity for corporate-led ‘Topic Team’ around COVID-19 via The Collective
● Teams identify shared missions,
metrics, best practices and build
new collaboratives together
● Lightweight ‘Advisory Board’ of
global experts
● Creation of key issues such as
testing, PPE etc (more on this
blog post here)
● Contact for more info:
thecollective@aging2.com
STRUCTURING A KNOWLEDGE GRAPH AROUND COVID-19
42

43. 1. WHAT AGING2.0 IS DOING RE COVID-19
2. EMERGING INSIGHTS AND DATA
3. MINI CASE STUDIES
AGENDA
43

44. EARLY INSIGHTS TRENDS AND DATA
44
Monitoring and remote care
Preventative measures to reduce exposure
Testing and diagnosis
End of life and palliative care
Business resilience, support, and recovery phases
Maintaining social connection
City preparedness and compliance
Remote-physical work coordination
Supply and cost of products (eg PPE) and services
Vulnerability advice and statistics
Maintaining purpose and engagement
Independence and community services
Adopting new practices, planning and training
Family access and engagement
Transportation and travel
Staff safety
Staff flexibility, skills and adaptability
Staff availability
Logistics for a lock-down
Managing volunteers
Fitness and exercise
Staff tech capabilities
Priorities survey to be circulated Aging2.0 and partners in early April
Initial ranking of priorities (n:15) skewed by startups (40%), need more care providers

45. ● Access to supplies esp. personal protective equipment (PPE)
● Staff availability & access
● ‘Virtualizing’ the business operations
● Social engagement, exercise, family connection, especially during lockdowns
● Making those living at home’s lives better: ‘healthy & hopeful’
45
EMERGING PRIORITIES (ANECDOTAL)

46. 1. WHAT AGING2.0 IS DOING RE COVID-19
2. EMERGING INSIGHTS AND DATA
3. MINI CASE STUDIES
AGENDA
46

47. ● COVID challenges
○ Adequate supply of PPE
○ Adjusting care models, new fee code (virtual visits)
○ Converting to 100% virtual HQ & call centres overnight.
● COVID-related KPIs
○ Ensuring every client is screened before every home care visit
○ Responding to every request promptly (hours)
○ Reducing cancelled visits by introducing a virtual care option.
● Tech partners
○ Alayacare - software/EMR
○ Memotext - voice-based remote monitoring service
● NEEDS:
○ PPE - hack manufacturing at scale (masks, gloves, gowns, sanitizer).
● TAG others: Revera, Alayacare, CareMore Health, Dispatch Health, Buurtzorg
47
TORONTO: Home Health (@ SE Health)
Canada’s largest home-based health provider prioritizes PPE, praises Alayacare
Zayna Khayat, Head
of Futures / “Chief
Innovation Officer”

48. 48
VANCOUVER: [Independent Living]
Maintaining high quality of life, emphasizing communications
● Operational changes to emphasize safety and security
○ Risk declaration to access, suspended non-essential visits
○ Dining room - physical distancing: 50 people a space, 2 / table
○ Enhanced services: e.g. basic groceries list, hand sanitizers.
○ Private Home Support: De-risk: 1 care provider / building
○ Active Living team making videos classes in case of lockdown
● Big push around communication & connection
○ Private Facebook page for resident family members
○ Encourage Facetime and phone calls
○ Weekly email communication for non-Facebook families
○ “Digital divide” - providing numerous iPads.
○ Doing an internal tech survey.
● Suggestions for pilots: affordable and more personalized support implementation
Jacqueline Omistead,
Director of Sales &
Operations

49. 49
ADELAIDE: Curating local providers (Mark Ogden, Ambassador)
Key issues: PPE, care delivery, volunteering, family connection, social, exercise

50. 50
HONG KONG: Community and expert-driven efforts
Key issues: Strong memories of SARS and trust in medical experts
(Update from Evey Tang, member of HK team)
● Hong Kong is still not under lockdown
○ Though restrictions on public gatherings due to imported cases
● Community-based vs. government-led (see FT article)
○ Public very cautious due to SARS
○ Strong distrust of Government
● Medical experts very vocal and are well respected
○ Quite a few household names from SARS
○ Strong direct appeals to public influence public policy.
○ Some examples medical worker strike in February and comments on the
Government's policy [1][2].
● Strict quarantine policy on those traveling from overseas / mainland China.
○ Monitoring wristbands at the airport (though may not work well)

51. More:
aging2.com
thecollective.aging2.com
Stephen Johnston, Aging2.0
stephen@aging2.com
Tel Australia: +61 (0)480 241 119
Tel USA: +1 914 417 9471
Tel UK: +44 7377 357 999
www.aging2.com
51

52. Questions

53. Announcement
s
• Future webinars
• Success in the COVID-19 world
• Kick-starting local economies
• Healthy Ageing Investment climate
– emerging insights
• Keep an eye on UKRI and the Knowledge
Transfer Network for upcoming grant
challenges!
• Others from attendees
• Email: London@aging2.com for other
ideas that come to mind in the future

54. Thank you!
@aging20
@aging2london
aging2.com
aging2.com/local
/aging2

55. Reference material
Please email us with ideas we can share with the Aging2.0 community
London@aging2.com

56. Sample of entrepreneurs’
tools for decision making in
the new uncertain markets
• TED Talks curated for COVID-19
https://youtu.be/Xe8fIjxicoo
• McKinsey – Leading through crisis
https://www.mckinsey.com/
• Forbes - Business Strategy Through Four Phases Of The
Coronavirus Crisis
https://www.forbes.com/sites/stephenwunker/202
0/03/23/business-strategy-through-four-phases-of-
the-coronavirus-crisis/#3b9ce25e13ae
• Scenario planning
• Gov – GO Science free toolkit
https://www.gov.uk/government/publications/fu
tures-toolkit-for-policy-makers-and-analysts

57. Other useful
information
• Gov - https://www.gov.uk/coronavirus
• BT Digital Skills online and useful references
https://www.btplc.com/coronavirus/index.htm
• BT Good Things team has shared bitesize digital skills sessions,
like how to guides for NHS online, GP services online, Video
calling – https://www.learnmyway.com/subjects/improving-
your-health-online/
• A few volunteering opportunities
• onHand - https://www.beonhand.co.uk/
• Covid Mutual Aid – find local groups around the UK
https://covidmutualaid.org/get-involved/
• NHS Volunteer announced recently
https://www.goodsamapp.org/NHS
• See weekly Aging2.0 newsletter for current information and
links to trusted information sources at bottom of newsletter
• A2 London Slack channel – email jessie@aging2.com
• More random but useful - Astronauts share tips for self-isolation
on Huffington Post

58. Selection of
COVID-19 Research
• UCL - psychological and social experiences during this
period of the coronavirus pandemic
https://redcap.idhs.ucl.ac.uk/surveys/?s=TTXKND8JMK
• King’s - self-report daily, even if you are well. Help our
scientists identify:
• High-risk areas in the UK.
• Who is most at risk, by better understanding
symptoms linked to underlying health conditions.
• How fast the virus is spreading in your area.
• https://covid.joinzoe.com/
• OpenIDEO - Let’s share our experiences around
COVID-19 information to inspire global leaders.
• https://www.openideo.com/challenge-
briefs/covid19-communication-challenge

59. Opportunities
• Government list of needs
https://app.stotles.com/covid19-response
• UKRI
• £20 million “rapid response” for novel
coronavirus research
• https://mrc.ukri.org/news/browse/20-million-
rapid-response-for-novel-coronavirus-research/
• CoronaHack
• AI vs. Covid-19 - A virtual hackathon bringing
together Biomedical and data scientists to
explore ways to combat CoronaVirus.
• UKRI open call for research and innovation ideas to
address COVID-19
https://www.ukri.org/funding/funding-
opportunities/ukri-open-call-for-research-and-
innovation-ideas-to-address-covid-19/