a short presentation given to the new UK Government Digital Service to introduce web operations as a discipline.

1. Web Operations
It’s not (all) about shipping version 1
GDS 20th March 2012
gareth rushgrove | morethanseven.net www.flickr.com/photos/dawvon/6064698091

2. A problem

3. lead
briefcase designer developer tester release!
developer
A typical project somewhere
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

4. briefcase
designer
lead
developer
developer
tester
release!
A project plan
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

5. Waterfall project management
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

6. briefcase
designer developer
Agile project management
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

7. briefcase
designer developer operations
Move on to new Maintain existing
projects projects
But what about after launch?
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

8. briefcase
designer developer operations
“Build things quickly” “Keep things stable”
Misaligned incentives
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

9. Fight!
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

10. A solution

11. briefcase
designer developer
operations
“Build things quickly”
“Keep things stable”
No more silos
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

12. briefcase
designer developer
operations
“Build things that are
easy to keep stable”
Shared goals
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

13. Security
Visual
Performance
design Scala
Rails
HTML/
Accessibility Config
CSS
management
Ruby
User
experience
Javascript
Databases
Deployment
Monitoring
Cross functional teams
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

14. Security
Visual
Performance
design Scala
Rails
HTML/
Accessibility Config
CSS
management
Ruby
User
experience
Javascript
Databases
Deployment
Monitoring
Doesn’t mean everyone does everything
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

15. Security
Visual
Performance
design Scala
Rails
HTML/
Accessibility Config
CSS
management
Ruby
User
experience
Javascript
Databases
Deployment
Monitoring
Doesn’t mean everyone does everything
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

16. John Alspaw and Paul Hammond, Velocity 2009
Just like
gareth rushgrove | morethanseven.net

17. What to
Expect

18. - Monitoring everything
- Testing production
- Building infrastructure (in code)
- Providing tools for deploying and managing services
What we’ll be doing
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

19. Monitoring tools
gareth rushgrove | morethanseven.net

20. Graph everything
gareth rushgrove | morethanseven.net

21. Dashboards
gareth rushgrove | morethanseven.net

22. Scenario: check that calendars works correctly
Given I am testing "calendars"
Then I should be able to visit:
| Path |
| /when-do-the-clocks-change |
| /bank-holidays |
Human readable infrastructure tests
gareth rushgrove | morethanseven.net

23. Scenario: check we don't get results for cheese
Given I am testing "search"
When I search for "cheese"
Then I should receive no results
A test specifically for Mat
gareth rushgrove | morethanseven.net

24. Infrastructure management...
gareth rushgrove | morethanseven.net http://www.flickr.com/photos/iancarroll/5027441664

25. service { apache2:
ensure => running
enable => true,
}
...in code
gareth rushgrove | morethanseven.net

26. Self service deploys
gareth rushgrove | morethanseven.net

27. From the start
think about how
we will run
what we build

28. Questions?
gareth rushgrove | morethanseven.net http://flickr.com/photos/psd/102332391/