We are encouraging all our employees to work where they feel most comfortable. For 20% of us though, working at home brings tremendous difficulties for a variety of reasons, and so providing a safe and friendly place to work became a priority for us. Our People and Culture team at Wave worked hard to research the health & safety advice and regulations and to ensure our values and culture shone brightly throughout the plan for the re-opening of our office. To help businesses who are looking to reopen their Canadian offices in a way that is safe physically and comfortable emotionally we’ve made our "Return to the Workplace Playbook" public to be referenced and adapted as needed.

1. Welcoming Employees
Back to Work

2. Coming to the office is
YOUR CHOICE
Working from home
is your choice, but
for those who want
or need it, the office
will always welcome
you
• Work where you want, we trust you to get the
job done well wherever you are and whenever
you are working.
• In this phase, the office is open for all those that
need it most
• We are optimizing for safety over
employee experience

3. Our Principles
Employee health
& safety is #1
Meet or exceed public
health guidelines
Learn fast & improve
through the process
Clear & transparent
communication
Minimize anxiety &
maximize emotional support

4. #ReportSymptoms
Part of preventing the possible spread of
COVID-19 is knowing what to do with a
suspected case. Further information on
COVID-19 symptoms and what to do can
be found here. It is important you
self-report, even when you are working
from home. You can use this form to
self-report.
IF YOU ARE NOT FEELING
WELL, SUSPECT YOU HAVE
SYMPTOMS, TEST POSITIVE
FOR COVID-19 OR HAVE BEEN
IN CONTACT WITH SOMEONE
WHO HAS IT, DO NOT COME
INTO THE OFFICE.
Here’s what to do next:
Complete an online self-assessment, contact telehealth,
speak to a family doctor or contact Wello to find out if
you are at risk of having COVID-19.
These are your options after this:
When in doubt, please get tested. Find an Assessment
Centre near you. You should remain at home in
quarantine until you receive the results. If the test
results come back positive:
a) you must self-quarantine until you pass 3 days with
no fever and respiratory symptoms have improved
(e.g. cough, shortness of breath) and wait 10 days
since symptoms first appeared
b) If the test results come back negative, stay at home
until you are feeling better and have been symptom
free for 72 hours
c) If you are displaying any symptoms of COVID-19 or
are feeling unwell and choose not to be tested, you
must self-quarantine for 14 days
d) If you are not displaying any symptoms of
COVID-19, have not travelled in the last 14 days,
and have not come into contact with anyone with
COVID-19, you may return to the office once you
have fully recovered and have been symptom free
for 72 hours

5. CODES
Office completely
shut down
(full quarantine)
Office open
with tight
restrictions
Office open
with lighter
restrictions
Office
completely open
(old world style)
All employees work
from home.
Nobody should be
entering the office
without pre-approval
from a member of the
P&C team.
Employees are
encouraged to continue
working from home or
come in on a
pre-arranged schedule.
No visitors, including
friends and family.
Employees work
from home or in
office by choice with
some restrictions.
Avoid non-essential
in-person meetings of
larger sizes (TBD).
Employees work
from home or in
office by choice with
no restrictions.
Regular in-person
meetings and larger
gatherings resume.
Initial office
reopening
We’re not sure
exactly what this
will be like yet!

6. In a RED MEANS STOP world...
Some things to be mindful of
• The office is closed. Everyone works from home
• If you must visit the office, please notify the People
& Culture team to arrange a time and follow all
procedures
• All meetings, townhalls, and interviews are virtual
• No business or non-essential personal travel
We’ve been operating in
RED since the quarantine
started in March.

7. In a PROCEED WITH CAUTION ORANGE
world... things start to re-open
• We will be implementing a 4:10 work week. This
means you may work in the office for 4 days and
then go into quarantine (WFH) for 10 days (more
information on page 17)
• The office will remain closed on Fridays (WFH)
until further notice
• You will be assigned to either Team Debit or
Team Credit
• Each week will alternate between Debit-weeks
and Credit-weeks. If you choose to come into the
office, you need to do so on your assigned week
• The office will be closed Friday-Sunday but may
be accessible by appointment through P&C (no
guarantees!)

8. In a BRIGHTER YELLOW world...
things slowly return to normal
• The office is opened - you continue to have the choice
to come in or work from home
• Many of the restrictions from the ORANGE CODE are lifted
• We will have virtual options for meetings and townhalls
• Essential business travel only or personal travel is permitted
with quarantine periods as advised by Public Health at the time
While we don’t know exactly
what this will look like, we were
operating in something similar
to YELLOW just before
quarantine started.

9. In a GREEN MEANS GO world…
Some things to look forward to
• Come one come all! Everyone is welcome in the office if you choose to come in!
• You can high-five your favourite co-worker in the hall as you walk past each other
• Wavers walk, bike, drive, and pack themselves like sardines on the bus as they
make their way to the office without any concern for physical distancing
• Dispensers are loaded with chocolate covered almonds,
peanut butter pretzels and cereals
• Interviews are face-to-face, and candidates get to ogle the office
• Visitors and guests are welcomed into our space with a warm Wave welcome
• Conferences and travel are back to normal
• All IT equipment that’s been renting space in your homes makes
its way back to the office

10. This playbook focuses on
our ORANGE CODE

11. Stick to the basics to stay safe:
#StayHomeIfSick!
#CleanUseClean
frequently touched objects and surfaces
such as your desk, tabletops & countertops
#CoughEtiquette
Use
#WashYourHands
often and avoid touching your
face with unwashed hands
#WearAMask
when you can’t keep 2-metres apart
#PhysicalDistancing
Practice
#ReportSymptoms
if you or someone in your household are ill

12. Our approach
We’ve prepared the office with:
Colour Codes for
simple communication
Sign-in and Screening
through the Envoy mobile
app
Protocols for physical distancing
Policies for mask usage
Signage throughout the office
for employee health & safety
Increased frequency for
cleaning high touchpoint areas
Staggered schedules for
employees to limit crowding

13. Signage for your health & safety
Look out for these signs around the office!

14. #CleanYourHands & #WearMask
Wash your hands
frequently with liquid
soap and warm water for
at least 20 seconds.
Remember
#CoughEtiquette
Bring your own mask and
properly wear it in all areas
that distancing is not easily
managed or predictable.
Use hand sanitizer
regularly. Dispensers
have been provided
throughout the office.

15. How to wash your hands properly
Wash your hands and DON’T TOUCH YOUR
FACE to help #StopTheSpread of #COVID19.
Learn how wash your hands effectively here.
1 2 3 4 5 6
Wet hands. Apply soap. Lather for 20
seconds. Rub
between fingers,
back of hands,
fingertips and
under nails.
Rinse well under
running water.
Dry hands well
with paper towels
or hot air blower.
Turn taps off
with paper towel,
if available.

16. How to safely wear & remove a mask
Proper use of a non-medical cloth mask or face covering is an additional measure
to help #StopTheSpread of #COVID19 where #PhysicalDistancing is difficult.
Learn how to wear your mask effectively here.
1 2 3 4 5 6
Before putting on
the mask, wash
your hands and
secure hair away
from your face.
Place the mask
snugly over your
mouth and nose,
making sure there
are no gaps
Avoid touching your face
and mask while using it.
Do not leave the mask
on your neck, forehead
or hanging from your
ear.
Change your
mask as soon as
it gets damp or
soiled.
Remove the mask
without touching the
outside of the mask
and launder it before
wearing again.
Wash your hands
and clean any
surfaces that the
dirty mask
touches.

17. When choosing to come into the office
• You will be assigned to either Team
Debit or Team Credit based on your
desk seating – please see next page
for more detail
• Every week will alternate between
Debit-weeks and Credit-weeks
• In a Debit-week, employees on Team
Debit may go into the office on any of
the 4 days (M-Th), and then must
quarantine (WFH) until the Monday of
the following Debit-week
• Credit-weeks follow the
opposite schedule
• The office will close Friday-Sunday,
with access by appointment only
Debit Credit
For more information, and to understand the science behind the plan, please check out this video

18. Commuting to the office
• Maintain a safe distance from others
• If possible, time your commute to
avoid large groups on public
transportation
• Drive, walk or cycle to work if feasible
• In public places such as on public
transportation, wear a clean mask and
use gloves or avoid touching
contaminated surfaces
• Sanitize your hands when
you arrive at the office

19. Respect each others’ choices
• We have the option to choose to
wear a coloured wristband when in
the office to communicate their
“comfort” level with others:
• Green bands mean you are ok
with hugs & high-fives
(available only in our Yellow
Code)
• Yellow bands mean you are ok
with talking, but no touching
• Pink bands mean you are
keeping your distance

20. Entering & exiting the office
• We are open to employees on a controlled schedule from
8am-6pm on Monday-Thursday each week
• Use of elevator is suggested to a limit of two passengers and
masks are recommended
• The elevator is not in our control as there may be other tenants
using it. Building stairs are strongly encouraged
• All employees should arrive at the office with their own mask
• All employees must enter through the main door on 4, 5 or 6
and sign in via the Envoy app on your smartphone
• When going between floors access is encouraged through
the back stairwell
• Temperature checks may be performed at our discretion
• Sanitize your hands upon entering the office space and wear
your mask whenever distancing is not possible or predictable
• Follow the directional decals throughout the office to limit
collision points
• Sanitize your hands frequently and when leaving the office

21. Walkflows & physical distancing
• Follow floor decals indicating
direction of one-way traffic
• Maintain physical distancing (2m/6
feet) wherever possible
• Couches in open areas are not
recommended for use
• Masks should be worn when physical
distancing is not possible - you are
not required to wear it when you are
working at your desk
6ft

23. Cleaning your desks & personal space
• The cleaning staff will sanitize all surfaces
every night, as well as frequently during
the day and deep cleaning will take place
on weekends
• Regularly disinfect your desks
and personal items. Supplies are provided
• Only use IT approved wipes on
technology. Your laptop and monitor do
not need to be frequently cleaned if you
follow the protocols as only you will touch
them.
• Do NOT share desks - use the desk that
has been assigned to you only
• Desks and shared spaces should be
disinfected/cleaned every time you come
and go - clean/use/clean is your new
mantra

24. Outdoor space is good for your mental health!

25. Food & drink & cafeterias
• Snack items in dispensers are removed
• Single-serve, packaged snacks only will be provided
• Water, coffee, tea and milk will be available - please use your own
water bottles, mugs or the single-serve disposable cups provided
• Soft drinks will continue to be available in the fridge - please only
touch what you take
• Eat alone and/or keep a safe distance from others
• Bring your own cutlery, water bottle, mug, etc. and bring them home
with you when you leave the office every day
• Regular cleaning of high touch surfaces, coffee machines and water
coolers will take place
• No office plates, cups or cutlery to be used
• Dishwashers will not be run or unloaded by the office staff
Office supplies
• Basic supplies will be available in the supply cabinets – please
only touch what you take

26. Common Areas
• Avoid crowds in communal dining and lounge areas
• Once you are finished using a space, please disinfect the
area with the supplies provided, including the table and
chair surfaces - clean/use/clean
• These areas are temporarily not available for “hanging out”
Meeting Rooms
• Limit face-to-face meetings so some are done in person
and others on Zoom
• Use of Zoom is strongly encouraged especially when
teammates are not in the office
• Small meeting rooms can be used for Zoom meetings
by one person only
• Whiteboard markers should be wiped down with a
wipe (provided in each room) before and after use

27. Vendors & deliveries
• Use masks & gloves when accepting deliveries
• Vendors, Services etc., can make deliveries on as needed
basis by pre-arranged appointment and under supervision
of P&C, Facilities or Office Team
• Vendor deliveries via single freight elevator
Guests, visitors &
candidates
• No candidates, guests or visitors allowed
• All interviews are to be conducted virtually
• Exceptions can be made on a case by case basis,
please speak to P&C (no guarantees!)

28. Events (internal and external)
• No hosting social events
• Townhalls conducted virtually
• If Wavers are in the office, they must
stream the webinar from their desk
Travel
• Essential business travel only
• Personal travel will be subject to whatever
self-quarantine protocol is prescribed by Public
Health at the time (currently 14 days)

29. Helping employees whenever, wherever
• IT is setting up new inventory software to help
manage gear in office and for those WFH
• We will prepare necessary gear for those that can’t
work from home without it and can’t come back to
the office for the foreseeable future. Please contact
us if you have not already
• For those on the 4:10 office schedule we will help
make sure you are not carrying a desk worth of
gear back and forth
• We understand that not everyone can visit the
office, so we are working with vendors to set up
remote repair and support
• IT is looking for ways to improve software
functionality outside the office, including MFA
• IT is exploring new apps and configurations to
improve distributed team collaboration

30. This deck was created by the People and Culture team at Wave. We are committed to the physical and mental
health and safety of all our employees. All decisions in this Playbook are our own, based on months of
research and the advice of Public Health experts of Ontario and Canada. We are in no way giving advice or
making recommendations to others. We feel that sharing what we have used as a framework at Wave may
help others to make choices that suit their own respective environments. Stay healthy, stay safe!