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2. The learner understands safety in
the workplace; workplace rights
and responsibilities;
confidentiality in the workplace;
effective conflict resolution and
teamwork skills; work immersion
rules and regulations and terms
and conditions of the
Memorandum of Agreement.

3. The 5 Types of Business Etiquette
1.Workplace Etiquette
2. Table Manners and Meal Etiquette
3. Professionalism
4. Communication Etiquette
5. Meetings Etiquette

4. These rules deal with your
behavior at the office.
Culture and expectations differ
from company to company, so
what's rude at one workplace
may be normal at another.

5. These rules deal with your
behavior at the office.
Culture and expectations differ
from company to company, so
what's rude at one workplace
may be normal at another.

6. ➢ Put your napkin in your lap when you sit down.
➢ Order items in a similar price range to your
dining companions
➢ Don't start eating until everyone has received
their food
➢ Pass condiments and dishes from left to right
rather than reaching across the table
➢ Chew with your mouth closed
➢ Don't snap your fingers at your server
➢ After the meal is over, partially fold your napkin
and put it to the left of your plate

7. Being professional means contributing to a pleasant,
productive, and inclusive work environment. Professionalism
includes an entire range of behaviors; however, here is the
most standard:
Keeping your word: When you commit -- whether it's big or
small -- keep it. If you know that will be impossible, give the
other person as much notice as possible.
Being punctual: Show up on time (or early).
Remaining calm: Even in heated situations, do your best to
stay cool.
Acting flexible: Sometimes you'll have to stay late, show up
early, change plans, move meetings, and more to make things
work. Unless this is happening all the time, accommodate
these changes without raising a stink.

8. A large majority of our relationships
hinge on good communication.
Phone Etiquette
❖ Don't speak too loudly or too softly. If you're
worried about your volume, ask, "How am I coming
across? Do you need me to talk more or less quietly?"
❖ Never interact with your phone while you're with
someone else. Keep it stashed in your pocket or bag
at all times.
❖ If you're on a conference call and you're not
speaking, mute yourself so the others aren't
distracted by the outside noise.

9. Email Etiquette
❖ Aim to answer internal emails within one day and
external emails within three days.
❖ Avoid overusing exclamation marks and smiley
faces.
❖ Default to "Reply" over "Reply All."
❖ Check with each party before you make an
introduction.
In-Person Etiquette
❖ Steer clear of complimenting someone's
appearance, since this can make people feel
uncomfortable.
❖ Maintain eye contact 60% to 70% of the time.
❖ Match their speaking volume.
❖ Show interest in what they're saying.

10. Meetings are an important aspect of business
communication that allows teams to share ideas,
discuss strategy, and get on the same page about
projects and priorities. Below are some strategies for
maintaining proper meeting etiquette, whether you're
meeting in person or virtually:
❖ Send a meeting agenda around when you invite
people to attend so they can prepare for the
discussion in advance.
❖ Be mindful of time zones and the daily schedules of
the people you're inviting when setting a time so
nobody has to attend a meeting too early or too late
in the day.
❖ Set up lunch or ask people to bring lunch if your
meeting is scheduled during a typical lunch hour.
❖ Introduce new team members or first-time meeting
attendees to the larger group.

11. In-Person Meetings Etiquette
❖ Give attendees up to five minutes to
settle in before diving into the agenda.
❖ Follow or set a clear agenda so people
have time to think about contributions and
ideas before presenting.
❖ Call on everyone who wants to
participate in the discussion, or go around
in a circle so everyone can speak.
❖ Don't speak too loudly so as not to
disturb people working around you.

12. Virtual Meetings Etiquette
❖ Look at the camera -- not your face or
theirs -- so you seem like you're making eye
contact.
❖ Shut the door and make sure you're not
interrupted by your pets, children,
roommates, significant other, etc.
❖ Before your meeting, check the area in the
camera range for inappropriate or overly
personal items.
❖ If you're the meeting facilitator, make sure
all participants have the chance to speak or
present ideas, even if they're tuning in
remotely.

14. Hazards are anything
that can cause harm,
damage, or adverse
health effects to
people in the
workplace. Depending
on your workplace,
these could include:
1. Biological hazards. Biological
hazards include viruses,
bacteria, insects, animals,
etc., that can cause adverse
health impacts. For example,
mold, blood, other bodily
fluids, harmful plants,
sewage, dust, and vermin.
2. Chemical hazards. Chemical
hazards are hazardous
substances that can cause harm.
These hazards can result in both
health and physical impacts,
such as skin irritation,
respiratory system irritation,
blindness, corrosion, and
explosions.

15. 3. Physical hazards. Physical
hazards are environmental
factors that can harm an
employee without necessarily
touching them, including
heights, noise, radiation, and
pressure.
4. Safety hazards. These are
hazards that create unsafe
working conditions. For
example, exposed wires or a
damaged carpet might result in
a tripping hazard. These are
sometimes included under the
category of physical hazards.
5. Ergonomic hazards.
Ergonomic hazards are a result
of physical factors that can
result in musculoskeletal
injuries. For example, a poor
workstation setup in an office,
poor posture, and manual
handling.
6. Psychosocial hazards.
Psychosocial hazards include
those that can hurt an
employee’s mental health or
well-being. For example, sexual
harassment, victimization,
stress, and workplace violence.

16. A risk is the likelihood of a person being injured or receiving an adverse
health effect due to a hazard. When you consider the degree of risk that a
hazard poses to your employees or yourself, you must bear in mind the
following factors that can influence risk:
• The frequency of exposure. Are your workers exposed to
the hazard once a day or once a year?
• The route of exposure. How are your workers exposed? Do
they breathe in vapors or is it through skin contact?
• How severe the injury or adverse health effect of exposure
is. Is the health affect lung irritation or lung cancer?

17. a. Consider using a less hazardous process or substituting a less
hazardous chemical.
b. Stop workers accessing hazardous activity, process, or
substance.
c. Provide employees with Personal Protective Equipment (PPE).
PPE should only be used as a last resort when all other controls
have been exhausted.
d. Ensure you have adequate first-aid and washing facilities
available.
e. Communicate with your workers and consider their opinions
and advice on control measures.

18. 1. Preventing workplace incidents is everyone’s job,
and your safety is your responsibility.
Everyone has a role in making sure a workplace is safe,
from the administrative assistant who gets the boxes of
newly delivered office supplies unpacked promptly to
the warehouse foreman who makes sure every person
on the line gets a break.
When you take charge of your safety, it creates a safer
place for all employees.

19. 2. Dress appropriately, from clothing to footwear.
Keeping arms and legs covered, avoiding dangling
jewelry or ties, and wearing closed-toe shoes can go a
long way in minimizing common workplace injuries and
accidents.
When and where applicable, always wear personal
protective equipment (PPE), and inspect it for damage
before and after use, so that it can be repaired or
replaced promptly.

20. 3. Keep work areas neat.
At the beginning and end of each shift, clear away
trash, pick up cords and cables, and put office supplies
away.
Gather any materials you’ll need to complete your
work.
This will avoid losing things as well as having to bend or
stretch unnecessarily, trying to reach objects that are
misplaced or out of reach.

21. 4. Follow the rules.
Don’t cut corners or take unnecessary risks. Workplace
safety rules are often developed in response to hazard
and risk assessments.
They are by nature designed to minimize the chances
that an employee will be injured while carrying out
assigned tasks.

22. 5. Report workplace accidents or safety incidents.
Always report incidents to your supervisor promptly so
that the appropriate steps can be taken.
These can include taking care of an injured employee,
fixing the problem that caused the injury, or ensuring
regulatory, state, or federal reporting compliance.

23. 6. Know and follow emergency procedures.
To safely and effectively manage emergencies, all
employees must be trained in and follow emergency
procedures.
This helps safety coordinators and emergency services
get a handle on a situation and determine the best way
to bring it under control.

24. 7. Lift, bend, and stretch with care to avoid injury.
Musculoskeletal problems caused by poor technique
when picking up boxes or stretching to reach objects
are a common cause of workplace injury.
If you’re not sure how to best lift, bend or stretch at
work, ask your supervisor or company safety officer.

25. 8. Don’t operate tools or machinery that you haven’t been
trained for.
While some tools or equipment may seem pretty intuitive, it’s
always best to avoid using items unless you’ve been trained in
proper handling. This is for your safety as well as the safety of
those around you.
9. Avoid drugs and alcohol at work.
Not only can drugs and alcohol affect your motor skills, but
they can also impair your judgment and ability to
communicate. Even prescription drugs can have a serious
effect on your ability to handle machinery and tools safely.

26. 10. Take breaks appropriately.
Being well-rested helps employees maintain the focus
and situational safety awareness that contribute to
workplace safety. In some places, work breaks may be
established according to contract; in others, it’s on the
employees to work outbreaks among themselves.

27. The World Health Organization (WHO) congratulates
the Philippine government for passing the Occupational
Safety and Health Standards Act or the Republic Act
(RA) 11058.
With RA 11058, employers are now required to comply
with occupational safety and health standards including
informing workers on all types of hazards in the
workplace and having the right to refuse unsafe work,
as well as providing facilities and personal protective
equipment for the workers, among others.

28. The Act places a general duty to 'ensure so far as is reasonably
practicable the health, safety, and welfare at work of all their
employees’.
Employers must comply with the Act, they must:
• Provide and maintain safety equipment and safe systems of work.
• ensure materials used are properly stored, handled, used, and transported
• provide information, training, instruction, and supervision - ensure staff
are aware of instructions provided by manufacturers and suppliers of
equipment
• provide a safe place of employment
• provide a safe working environment
• provide a written safety policy/risk assessment

29. Employers must comply with the Act, they must:
• look after the health and safety of others, for example, the public
• talk to safety representatives
• An employer is forbidden to charge his or her employees for any measures
that he or she is required to provide in the interests of health and safety (for
example, personal protective equipment).
Employees have specific responsibilities too - they must:
• take care of their health and safety and that of other persons (employees
may be liable)
• co-operate with their employers
• not interfere with anything provided in the interest of health and safety

30. Waste management refers to the various schemes to
manage and dispose of waste. It can be by discarding, destroying,
processing, recycling, reusing, or controlling waste. The prime
objective of waste management is to reduce the number of
unusable materials and to avert potential health and
environmental hazards.
The Republic Act (RA) 9003, otherwise known as the
Ecological Solid Waste Management Act of 2000, provides the
necessary policy framework, institutional mechanisms, and
mandate to the local government units (LGUs) to achieve 25%
waste reduction through establishing an integrated solid waste
management plan based on 3Rs (reduce, reuse and recycling).

31. • Reduce means to cut back on the amount
of trash we generate.
• Reuse means to find new ways to use
things that otherwise would have been
thrown out.
• Recycle means to turn something old and
useless (like plastic milk jugs) into something
new and useful (like picnic benches,
playground equipment, and recycling bins).

32. The 5S quality tool is derived from five Japanese terms beginning with
the letter "S" used to create a workplace suited for visual control and
lean production. The pillars of 5S are simple to learn and important to
implement:
1. Seiri: To separate needed tools, parts, and instructions from
unneeded materials and to remove the unneeded ones.
2. Seiton: To neatly arrange and identify parts and tools for ease of use.
3. Seiso: To conduct a cleanup campaign.
4. Seiketsu: To conduct seiri, seiton, and seiso daily to maintain a
workplace in perfect condition.
5. Shitsuke: To form the habit of always following the first four S’s.

33. Benefits to be derived from implementing a lean 5S program include:
1. Improved safety
2. Higher equipment availability
3. Lower defect rates
4. Reduced costs
5. Increased production agility and flexibility
6. Improved employee morale
7. Better asset utilization 8. Enhanced
enterprise image to customers, suppliers,
employees, and management

34. You