This document provides a performance summary for Hafizul Alam covering his work from August 2000 to March 2001 on the Wave 1 SAP implementation project at the BBC. During this time, he served as a SAP trainer and helped customize training courses. He is now transitioning to a role as the SAP Transition Manager for Marketing and Communications in Wave 2. The summary highlights his achievements, including creating and delivering specialized training with little notice. It also outlines the training and development he received, such as attending pilot courses to provide feedback from his experience in management accounting. His manager, Andrew Ratcliffe, comments positively on his flexibility, resilience, and skills in training and developing others.

1. FINANCE DIRECTORATE
Wave 1 Implementation
Summary
Name: Hafizul Alam BA ACMA
Department: SAP Implementation Team
Manager: Andrew Ratcliffe
Date of Summary: 31st March 2001
Review of 2000/2001
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Review of 2000/01 performance

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1. Performance andObjectives
General summaryof performance during 2000/2001againstthe objectives you
set out the beginningof the year
Comments
This summaryiswork for BBC Broadcasting in Wave1 SAP Implementation
from 8/06/00 to 31/03/01.
Now going to work mainlyasa BBC SAP Lead Trainerfor Wave2 on Sales
Courses (SD Module)and SAP Basics-(Note: this is mentioned in the
summaryas Lead Trainerfor 4 months before being promoted to SAP
Transition Manager For Marketing andCommunications).
2. Achievementatwork over and beyond the objectives set at the beginningof
the year.
 Customised SpecialSalesOrderCourse to CommissionersCOM 130-
Not expected to writeup course material(OutsideSAP Consultants
were supposed to) , create data and delivera large partof the course to
Radioand Television ProgrammeCommissioners. Task completed with
very littlenotice of the trainingdeliverydate but managed tocomplete
task.

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3. Training & Development.
Training anddevelopment completed duringthe year
Developmentas a result of training.
SOP (SalesOrder Processing) PilotCourses.
SAP BasicsCourse.
Train the Trainer.
Delivered a lot of SalesCourses in different locationsof the BBC. Trained SD
Modulein BBC Bristol, Birmingham and Manchester(after Wave1 )
Involved asa participantin the pilotsessions of the Costing, Budgeting&
forecasting courses becauseof mymanagement accounting background.So
ableto giveuseful feedback as a CIMA qualified managementaccountant
who had worked in the BBC Documentaries, Factual Group, Independent
CommissioningGroup and Radio4 prior to joining the BBC SAP
implementationProject.
Ableto learn from attending PilotCourses and learning on the job. It would
have been very useful to be formallytrained bySAP in order to gain an
understandingon how the software had been configured for the BBC and see
if any additional functionalityis needed.
Ableto attend all MM and FICO courses free of charge because of being a
BBC SAP trainer.

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Competency Examples to show this
core competence
LEADERSHIP Direct new User Development Leaders’s
and bringing them up to speed .A hands on
person who is willing to take on
responsibility and make things happen .
STRATEGIC
THINKING
Knowledge of Enterprise Model and how
Apollo complements One BBC. Successful
implementation of Apollo is a priority to
the D.G . Important BBC has SAP
ANALYTICAL
THINKING
Solid understanding of the broadcast
environment .Able to utilise this in creating
robust testing scripts. Understand issues
when writing material e.g. wave 2 examples
e.g. Grandstand Scotland.
DECISION
MAKING
Taking a proactive role in reminding
business areas about deadlines on raising
sales order .Involved in content of training
material.
PLANNING &
ORGANISING
Writing up course notes for Corporate
Income claim .Working to deadlines in
creating data for training .Finalise new
courses and contribute to pilot courses .

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Competency Examples Comments from Andrew
Ratcliffe –Line manager
FLEXIBILITY Take on tasks at short notice e.g cut over
duties. Willing to work in different areas
e.g testing and training . Broaden
experience working in many areas wave 1
Adapted to having run COM130
Course and has been flexible
enough to partake in training BBC
users.
RESILIENCE Ability to work with sometimes disruptive
training delegates. Be given new course to
train at short notice. Handle training
schedules changing all the time. Prioritise
tasks.
Has stuck in well, sometimes in
difficult circumstances. Always
keen to do his best
INFLUENCING &
PERSUADING
Talking to lead trainer on improving the
quality of training material and suggesting
improvements. Talking to business solution
team & Corporate to simplify regional
funding claims.
MANAGING
RELATIONSHIPS
More of a team player e.g. swapping
training dates with other trainers, input in
end to end scripts, supporting the business
e.g. With radio with sales order as well
getting on with Medas Trainer Interact with
the all levels of staff.
Has kept myself up to date with
issues and concerns.
COMMUNIC-
ATION
Confidence in explaining a new system to
non finance staff. Comfortable in
influencing participants by being positive
about SAP
DEVELOPING
OTHERS
Mentoring Rosalind Zalicks & Tracy Smith
for SOP when joining project . Showing
Kaz Sagoo & Julie Casey (Drama
Prodn ) how to do sales orders to world
service . Good contact for Sales Orders.
Appears to enjoy training others.
Very much a team player.

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